What You'll Do
Research incoming order requests and provide accurate and detailed ordering instructions.
Responds to internal customer and vendor requests primarily through email.
Update file status within company and/or client system(s).
Develop strong relationships with vendors and internal stakeholders.
Proactively communicate file status to appropriate personnel.
Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.
Escalate complex title issues to manager as needed.
Facilitates on-boarding vendors.
Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors.
Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.
Act as a liaison between vendor partners and Company in resolving service delivery issues.
Manages a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.
What You'll Bring
Bachelor's degree or equivalent combination of education and experience.
5+ years of directly related experience including Project Management, Account Management, and Vendor Network Management.
Demonstrated success establishing, leading and maintaining effective working relationships.
Proficient MS Office skill set.
Excellent verbal/written communication skills.
Strong attention to detail.
Strong problem solving and organizational skills.
Always maintain professionalism and a positive service attitude.
Working knowledge of company and/or client operating systems.
This is a remote job opportunity.
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This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
