Jobs at First American Title

Manage commercial escrow and settlement transactions from account establishment through closing and disbursement. Coordinate title commitments, pricing, documentation review, funds accounting, regulatory compliance, final closing statements, legal documents, and status reporting. Partner with underwriting and transaction stakeholders to resolve questions, meet deadlines, and deliver accurate, professional customer service across complex commercial real estate transactions.

Manages residential real estate escrow transactions from opening through closing, serving as a neutral liaison among buyers, sellers, and lenders. Responsibilities include accounting for and disbursing funds, preparing legal and closing documents, coordinating with underwriting, monitoring risk, filing records, producing escrow reports, meeting delivery timelines, and complying with regulatory requirements while providing excellent customer service.

Researches and resolves escalated customer complaints and inquiries through phone, email, and written communication. Coordinates with internal departments to close cases, maintains escalation records and deadlines, identifies trends, and provides clear customer updates. The role manages a case pipeline, may support customer setup and onboarding, and occasionally provides product demonstrations or training.

Supports residential real estate escrow transactions from file opening through closing. Responsibilities include establishing escrow accounts, preparing transaction documents, maintaining accurate records, assisting with calculations and information requests, coordinating with transaction parties, communicating status, managing confidential information, and escalating potential risks. The role works under the guidance of an Escrow Officer and requires strong organization, communication, problem-solving, customer service, and adaptability to proprietary software and established procedures.

Performs accounting reconciliations, investigates and resolves general ledger discrepancies, analyzes financial metrics, and supports business units. Leads process improvement, workflow standardization, reporting, training, and M&A system integrations. Reviews offshore production performance against service-level agreements and recommends corrective actions. Partners with cross-functional stakeholders to improve service quality, efficiency, and accuracy.

Provides customer service and issue resolution for Accounts Payable and Accounts Receivable inquiries. Reviews employee expense reports, creates and analyzes reports, recommends improvements, supports offshore staff, updates documentation, assists with process-change training, and participates in process improvement and cost-reduction initiatives. The role uses Oracle, Concur, and other business systems while collaborating with internal customers, vendors, and cross-functional teams.

Handles residential real estate escrow transactions from account establishment through closing. Manages and disburses funds, reviews title and loan documents, prepares legal closing documents and settlement statements, records and files documents, monitors transaction risk, and provides status reports. Requires strong customer service, communication, organization, decision-making, and problem-solving skills, along with escrow transaction experience and applicable state licensing.

Researches and resolves escalated customer complaints and inquiries through phone, email, and written communication. Coordinates with internal departments, maintains case documentation and pipelines, identifies trends, and ensures timely resolution of customer issues. The role requires strong research, problem-solving, communication, conflict-resolution, organization, and customer-service skills, along with knowledge of company products and computerized data-entry systems.

Design, develop, test, deploy, and maintain secure cloud-native applications using Python, React, Azure, REST APIs, and microservices. Build and integrate AI capabilities including LLMs, RAG, agentic workflows, and Azure OpenAI services. Apply CI/CD, observability, secure SDLC, and responsible AI practices. Collaborate with product, architecture, UX, DevOps, and security teams, troubleshoot production issues, mentor engineers, review code, and influence technical direction in an agile environment.

Manage simple and complex commercial real estate escrow transactions, including opening accounts, reviewing and preparing documents, coordinating with buyers, sellers, lenders, and underwriting, accounting for and disbursing funds, preparing closing statements and reports, and ensuring regulatory compliance and timely closings.

Develop and deploy cloud-native applications in Azure using Python, contribute to architecture and design, enhance existing software, conduct testing and code reviews, support CI/CD and DevOps practices, troubleshoot production issues, and collaborate with stakeholders. The role also involves defining technical solutions, evaluating scalability and performance trade-offs, partnering with solution architects, participating in on-call support, and mentoring junior software engineers.

Oversees small-scale projects and phases of larger projects, coordinating teams, schedules, resources, budgets, risks, and deliverables. Facilitates cross-functional meetings, tracks milestones, prepares project plans and status reports, and maintains project documentation and training materials. Supports timely completion of complex projects while communicating with stakeholders and addressing emergent issues.

Design, develop, test, deploy, and maintain secure full-stack applications in Azure using Python, React, JavaScript/TypeScript, REST APIs, and microservices. Build AI-enabled capabilities involving LLMs, RAG, Azure OpenAI, intelligent automation, and orchestration pipelines. Apply secure SDLC, CI/CD, observability, and cloud-native practices while collaborating with cross-functional teams. Mentor engineers, review code, troubleshoot production issues, influence technical direction, and ensure privacy, governance, performance, and cost efficiency.

Owns the analysis, optimization, documentation, and governance of title insurance workflows from order opening through post-closing and policy issuance. Partners with business, technology, product, learning, and strategy teams to translate operational needs into scalable automation and standardized processes. Uses production data, root cause analysis, process mapping, and compliance requirements to improve performance, consistency, and adoption across business units and geographies.

Participates in a structured summer internship within commercial title and escrow services. Gains hands-on exposure to real estate transactions, title insurance, settlement operations, and customer support while completing team assignments, building professional skills, and engaging in mentorship, networking, and development activities.

Supports sales representatives and channel partners with contract facilitation, order processing, quotes, invoices, customer research, transaction tracking, reporting, and tradeshow coordination. Answers product and service questions and assists with customer service. Requires strong communication, organization, multitasking, Microsoft Office proficiency, and a New Jersey producer’s license, with licensing support provided.

Serves as the intake point for client custom reporting and data requests. Gathers and documents business requirements, coordinates estimates and timelines, tracks requests through completion, manages user acceptance testing and post-production validation, and communicates with internal stakeholders. The role also supports Client Relations by explaining enhanced reporting and providing related assistance.

Supports residential real estate escrow transactions by opening orders, entering closing statement information, preparing closing documents, managing disbursements, interpreting escrow agreements, and communicating with customers. Provides administrative and technology support to the escrow team while maintaining organized, professional, and detail-oriented service. The role requires a high school diploma, Microsoft Office knowledge, strong communication skills, and a willingness to learn. Two or more years of escrow-related experience is preferred.

Supports the Subdivision Services DRE team with obtaining California Department of Real Estate final public reports. Organizes project files, requests agency documentation, prepares application packages, submits and tracks regulatory materials, distributes public reports, and monitors deadlines. The role requires accurate document management, communication with management and clients, awareness of regulatory updates, and effective coordination across multiple projects. It also supports team training, mentoring, continuing education, and special departmental projects.

Supports escrow closings through customer service and administrative duties, including preparing documents, opening orders, approving wires, gathering closing invoices, and coordinating with escrow and underwriting teams. Maintains compliance with company policies and wire fraud procedures while developing transactional accounting knowledge. Requires strong organization, communication, multitasking, attention to detail, and customer service skills. A high school diploma is required; prior escrow, real estate, or title experience is helpful but not required.