Jobs at First American Title

Resolves escalated customer complaints and inquiries through phone, email, and written communication. Researches issues, coordinates with internal departments, provides accurate resolutions, maintains case records and deadlines, identifies trends, and communicates findings clearly. May also support customer setup, equipment installation, training, and product demonstrations.

Manages Business Analysts and Business Systems Analysts while providing leadership across digital transformation programs and agile software development initiatives. The role translates business needs into functional and system requirements, oversees analysis documentation, supports testing and product rollouts, and serves as a liaison among business, product, design, and engineering teams. Additional responsibilities include mentoring staff, setting team objectives, supporting hiring and performance management, developing a Business Analysis Center of Excellence, and providing leadership with roadmap, budget, and resource-planning insights.

Manages reverse 1031 exchange transactions from initiation through closing, including preparing agreements, tracking deadlines, reviewing closing statements, managing funds, balancing ledgers, auditing files, and submitting final reports and tax forms. Supervises and trains exchange assistants, resolves escalated client issues, supports client growth, and coordinates with clients, advisors, escrow officers, and closers.

Build and manage relationships with Bay Area law firms, commercial real estate attorneys, and key decision-makers to generate commercial business opportunities. Develop account strategies, identify prospects, manage a revenue pipeline, represent First American at industry events, and collaborate with sales, underwriting, operations, marketing, and leadership to deliver client solutions.

Supports residential escrow closings through administrative and customer service duties, including opening orders, entering closing statement information, preparing closing documents, handling disbursements, communicating transaction requirements, interpreting agreements, and following up on escrow transactions.

Handles high-volume customer, contractor, and escalated calls regarding home warranty claims. Investigates assigned claims, reviews documentation, analyzes work orders, authorizes repairs, purchases parts within limits, explains claim options and contract terms, processes payment requests, and coordinates resolution with homeowners and technicians. Maintains accurate records while delivering timely, professional customer service.

Oversee multiple medium-to-large projects from planning through delivery, including project plans, budgets, schedules, risks, resources, status reporting, and issue resolution. Facilitate cross-functional meetings, coordinate deliverables, monitor project performance, and communicate progress to teams, management, clients, and sponsors. Projects may involve mortgage servicing transfers and technology initiatives.

The Senior Scrum Master facilitates Scrum and Agile events, coaches delivery teams and Product Owners, removes impediments, improves flow and predictability, and supports backlog health and PI Planning. The role uses Jira and delivery metrics to promote transparency and continuous improvement, coordinates cross-team dependencies, represents teams in ART-level events, and contributes to the organization’s Lean-Agile operating model and business agility roadmap.

Leads a team of commercial underwriters and oversees underwriting support for real estate title insurance commitments and policies. Ensures consistent application of standards within delegated authority, provides guidance on settlement services, manages departmental operations, supervises employees, supports projects and planning, conducts performance reviews, and contributes to hiring, compensation, talent development, and business improvement decisions.

Leads Agile software delivery teams through Scrum and Lean-Agile practices. Facilitates ceremonies, coaches teams and Product Owners, improves backlog health and delivery predictability, removes impediments, manages risks and dependencies, and supports PI Planning and ART coordination. Uses Jira and delivery metrics to improve transparency and continuous improvement while contributing to the organization’s broader business agility roadmap.

Provides administrative and customer service support for the Vacation Ownership Services team. Responsibilities include processing, scanning, filing, and storing mail and records; handling checks, deposits, and returned mail; ordering office supplies; coordinating building maintenance requests; and assisting with customer call overflow. Requires strong organization, communication, attention to detail, time management, basic Excel proficiency, and a high school diploma or equivalent.

Manage accounting operations for mortgage servicing and subservicing, including general ledger, reconciliations, financial reporting, revenue and asset accounting, loan-level transactions, and month-end close. Lead accounting controls, audits, budgets, systems improvements, and external advisors. Supervise and develop accounting professionals, partner with cross-functional leaders, and provide technical accounting guidance while ensuring regulatory and policy compliance.

Provides legal underwriting support, counsel, and authorization for real estate title insurance commitments and policies. Applies underwriting standards within delegated authority, guides personnel and agents on real estate settlement services, and develops underwriting guidelines. Requires expertise in title insurance, settlement processes, real estate law, and applicable regulations, along with strong communication, negotiation, organizational, and decision-making skills.

Investigate and resolve escalated home warranty complaints, including claims involving regulatory agencies, consumer protection agencies, attorneys, executives, and independent contractors. Analyze liability issues, respond to formal complaints, represent the company in small claims cases, and help protect the company’s reputation. The role requires strong communication, customer service, analytical, investigative, contract, mechanical, and technical skills.

Leads client relations, strategic account management, retention, and organizational growth for mortgage servicing clients. Oversees account planning, performance objectives, client solutions, cross-selling initiatives, and executive relationships. Manages a large, distributed staff, including hiring, staffing, performance reviews, compensation, coaching, and development. Partners with internal support, professional services, implementation, and management teams to meet client expectations and business goals.

Provides administrative and customer support throughout the escrow process, including opening orders, entering closing statement information, preparing closing documents, managing disbursements, interpreting agreements, and following up with customers. The role works closely with an Escrow Closer, uses transaction technology, and requires strong communication, organization, attention to detail, and willingness to learn. The position is in-office five days per week and offers a path for growth in escrow.

Provides legal underwriting counsel and authorization for real estate title insurance commitments and policies. Applies underwriting standards within delegated authority, guides settlement services, develops underwriting guidelines, and advises personnel, agents, and customers on title insurance and real estate transactions. Requires a law degree, active bar admission, and 5–7 years of title underwriting experience with familiarity in real estate law.

Provides underwriting counsel and authorization for commercial real estate title insurance transactions. Evaluates transaction risk, applies underwriting guidelines, approves title insurance commitments and policies, advises teams on real estate settlement services, and develops underwriting standards. The role requires a licensed South Carolina attorney with title underwriting experience, strong real estate law knowledge, analytical and negotiation skills, and the ability to resolve complex issues collaboratively.

Provide underwriting counsel and authorization for commercial real estate title insurance transactions. Apply underwriting standards within delegated authority, advise personnel on settlement services, assess legal and transaction risks, and develop underwriting guidelines. The role requires a law degree, admission and licensure in the employment state, 5–7 years of title underwriting experience, real estate law knowledge, analytical rigor, negotiation ability, and strong communication and organizational skills.

Examines New York property and cooperative titles, searches ACRIS and county records, reviews liens and municipal charges, identifies title defects, establishes chains of title, and prepares curative requirements for underwriting and closing teams. The role requires specialized knowledge of New York co-op transactions, UCC searches, lien resolution, and independent remote work.