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Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
業種・業界に特化したSalesforce Industry Cloudのテクニカルサポートを担うエンジニアを募集します。
Industry CloudはSalesforce製品を業種・業界ごとのお客様のニーズに合わせ、業界固有のユーザーインターフェース、ロジック、データモデルをバージョンアップ対象の標準機能として提供している製品です。
Industry Cloudサポートエンジニアは、標準的なSalesforceの機能に加え、業界向けに最適化されたIndustry Cloud固有の機能においてお客様が直面している課題に関するテクニカルサポートを提供します。
AgentforceやAIを活用しながら、チームメンバーへの技術指導・ケースレビュー・複雑なエスカレーション対応など、テクニカルリードとしてチームを牽引する役割を担います。
テクニカルサポートエンジニアは、お客様を成功に導く専門家です。
高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。
在宅勤務も活用し、各チームメンバーがフレキシブルかつ安全に働ける環境づくりを推進しています。
また、以下の職責が含まれますが、これらに限定されるものではありません。
職責：
・セールスフォース製品における標準機能および、お客様のカスタマイズ項目のトラブルシューティングの支援
・担当分野の製品機能における技術的専門性の確立および保持
・卓越した分析、トラブルシューティング、および問題解決の専門知識の提示
・お客様期待値および顧客体験の管理による顧客満足度の最大化
・業務に関連するトレーニングへの積極的かつ継続的な参加
・必要に応じて社内ツールやエスカレーションチームを活用し、お客様の課題を効果的に調査・記録・優先度付けする能力、ならびに製品アップデート速度の速い環境下での効果的な時間管理能力の提示
・グローバルサポート/開発部門との連携
・プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行
・ナレッジ文書の作成と管理
・チームメンバーへの技術指導・メンタリング
・複雑なエスカレーションケースのリード対応
・AgentforceやAIツールを積極的に活用し、サポート品質・業務効率の向上への貢献
必須要件：
・文書および口頭での優れたコミュニケーション能力
・トラブルシューティング概念の理解
・お客様に寄り添い、どのような状況でも力強くお客様の問題を解決しようとする力
・以下のいずれかの経験（必須）
* Salesforceもしくは類するSaaS製品のテクニカルサポート経験が3年以上
* 開発者向けテクニカルサポート、もしくはそれに類する経験が2年以上
* Salesforce製品、もしくはそれに類する製品の開発経験が 3年以上（要件定義、設計、実装、テスト、カスタマイズ、インテグレーション等）
推奨要件：
・Industry Cloud製品（Financial Services Cloud、Loyalty Management、Consumer Goods Cloud等）の導入・設定・カスタマイズ経験
・OmniStudio（FlexCards、OmniScript、DataRaptor等）の開発・設定経験
・REST / SOAP APIを使ったインテグレーション経験（Salesforce連携含む）
・Salesforce Flow、Apex、Visualforce、LWC（Lightning Web Components）の開発経験、製品知識
・複雑な技術案件のリード経験（課題解決、エスカレーション対応、根本原因分析等）
・チームメンバーへの技術指導・メンタリング経験
・英語、韓国語（読み書き）
・Salesforce認定資格
* Salesforce 認定 Omnistudio デベロッパー
* Salesforce 認定 Data 360 コンサルタント
* Salesforce 認定 Agentforce スペシャリスト
* Salesforce 認定 Platform アドミニストレーター
* Salesforce 認定 Platform アドミニストレーター上級
* Salesforce 認定 Platform アプリケーションビルダー
* Salesforce 認定 Sales Cloud コンサルタント
* Salesforce 認定 Service Cloud コンサルタント
* Salesforce 認定 Platform デベロッパー
* Salesforce 認定 Platform デベロッパー上級
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- Excellent written and verbal communication skills
- Understanding of troubleshooting concepts
- Customer-focused approach and strong drive to resolve customer issues
- Salesforce or similar SaaS technical support experience (3+ years)
- Developer-focused technical support or equivalent experience (2+ years)
- Salesforce or similar product development experience (3+ years) including requirements, design, implementation, testing, customization, integration
- Industry Cloud product implementation, configuration, or customization experience (e.g., Financial Services Cloud, Loyalty Management, Consumer Goods Cloud)
- OmniStudio (FlexCards, OmniScript, DataRaptor) development or configuration experience
- REST / SOAP API integration experience (including Salesforce integrations)
- Salesforce Flow, Apex, Visualforce, LWC (Lightning Web Components) development knowledge
- Experience leading complex technical cases, escalations, and root cause analysis
- Experience mentoring and providing technical guidance to team members
- English and/or Korean reading and writing skills
- Relevant Salesforce certifications (OmniStudio Developer, Data 360 Consultant, Agentforce Specialist, Platform Administrator/Developer, Sales/Service Cloud Consultant, etc.)
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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