About the Role:
Ericsson is looking for a hands-on L2 Support Engineer to provide functional and technical support for Netcracker NRM/Billing applications in a 24x7 telecom production environment. The role involves bill cycle monitoring, incident resolution, billing analysis, production validation, and coordination with cross-functional teams.
Key Responsibilities:
Provide L2 support for Netcracker NRM/Billing applications.
Monitor simulation and production bill cycles, billing jobs, interfaces, and application health.
Troubleshoot billing, rating, invoice, payment, adjustment, balance, and bill cycle issues.
Analyse Oracle database issues using SQL/PLSQL and perform approved production data fixes.
Analyse Unix/Linux logs, processes, scheduled jobs, scripts, and batch failures.
Handle P1/P2/P3 incidents, meet SLAs, and provide timely stakeholder updates.
Perform impact analysis, execute approved workarounds, validate service restoration, and escalate issues to L3 with proper evidence.
Conduct RCA and support problem management activities.
Support release, deployment, post-deployment validation, and rollback activities.
Perform billing/payment reconciliation and data validation.
Create and maintain SOPs, troubleshooting guides, checklists, and known-error documents.
Coordinate with L1, L3, DBA, TOMS, CSRD, OCS, CRM, Middleware, and Infrastructure teams.
Mandatory Skills:
Netcracker NRM/Billing
Telecom billing and revenue management
Oracle SQL/PLSQL
Unix/Linux administration and troubleshooting
Bill cycle monitoring and production support
Shell scripting
Incident, problem, and change management
24x7 support with P1/P2/P3 incident handling
Good to Have:
TOMS, CSRD, OCS, and Mediation
REST/SOAP interfaces
Kafka/TIBCO
Telecom BSS integrations and billing data flows
ITIL knowledge
Release, deployment, rollback, and production validation experience
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 790093
Skills Required
- Experience with Netcracker NRM/Billing applications
- Telecom billing and revenue management experience
- Oracle SQL and PL/SQL
- Unix/Linux administration and troubleshooting
- Bill cycle monitoring and production support experience
- Shell scripting
- Incident, problem, and change management experience
- Experience handling P1, P2, and P3 incidents in a 24x7 support environment
- Experience with TOMS, CSRD, OCS, and Mediation
- Experience with REST/SOAP interfaces
- Experience with Kafka/TIBCO
- Knowledge of telecom BSS integrations and billing data flows
- ITIL knowledge
- Release, deployment, rollback, and production validation experience
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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