About the Role
We are seeking a skilled Senior Support Engineer in the domain of 4G/5G UDM Domain to provide support to network function monitoring, customer reported problems according to established processes and contracted SLA. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual may also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.
What you will do
- Act as the main support interface for the Customer across UDM domain for monitoring and maintaining UDM Nodes
- Provide support and lead team for incident, problem, and change management activities, support monitoring during cloud infra upgrades and health checkup & baby sit post UDM nodes upgrades.
- Collaborate with global competence domain teams and be the interface towards customer.
- Ensure high availability, resiliency, and performance optimization of deployed solutions
- Participate in 24x7 emergency support if necessary
The skills you bring
- Education: Bachelor's (Btech or equivalent ) in engineering field.
- Domain Experience: Background in IT or Telecom operations; interest in cloud networks and 4G/5G infrastructure within production support contexts.
- UDM/SDM nodes and HSS HLR EIR Front end Nodes (4G/5G) installation, integration and troubleshooting.
- Additional competence in 4G EPC (MME, SGW, PGW), 5G Packet Core & IMS is good
- Strong expertise in Core Products and Cloud native based telecom architectures
- Good customer management and communication skills
- Understanding of 4G/5G call flows and 3GPP specifications.
- Troubleshooting experience of the issues faced by customer in live network.
- Working knowledge of Networking (TCP/IP) and Cloud/Container platforms (Docker/K8s) from an operations perspective.
- Experience with Ericsson CEE,CCD/CNIS platform is desirable.
- Operational Mindset: Solid troubleshooting methodology, incident prioritization, and RCA documentation; comfort with on-call emergency rotation.
- Soft Skills: Strong communication in English, proactive team player, customer-focused, and committed to quality and reliability.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Skills Required
- Customer problem management
- Change and improvement management
- Preemptive support competence
- CS portfolio competence
- Data analysis
- Negotiation
- Customer success
- Customer relationship building
- Customer service request handling process
- Machine learning
- Trade compliance
- Knowledge transfer and reuse
- Knowledge sharing and collaboration skills
- Release and change management
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
