About this opportunity:
We are looking for a forward-thinking, technically strong leader "Head of Post GA Business Operations" to take end-to-end responsibility for BOS Post GA Business operations within BCSS BOS SWPS Unit within SA BOS. In this operations Post GA role, you will shape how we GA BOS Products within budget and govern nuances around the same.
This position reports to the Head of Global and Product Support within BCSS BOS SWPS Unit and partners closely with BOS PDUs, BOS PDGs, BOS Global Support, BOS SWPS, BOS Global Sales and Services.
What you will do • Manage teams, performance, workforce planning, competence development, succession planning, and employee well-being.• Own offering-level budgets, forecasting, cost control, and value realization.• Oversee Post-GA Maintenance operations, including lifecycle decisions, release quality, delivery timelines, and operational efficiency.• Coordinate third-party support licenses, including budgets, purchase orders, invoices, and financial reporting.• Own and improve processes, methods, tools, documentation, and governance.• Manage Maintenance metrics, reporting, data quality, business reviews, root-cause analysis, and corrective actions.• Influence stakeholders across SA BOS, PDU, Maintenance, Finance, Product Development, and Support.• Promote standardization, transparency, accountability, customer focus, and fact-based decision-making.
The skills you bring• University degree in Engineering, ICT, Computer Science, Telecommunications, or related field; advanced degree (e.g., MBA) is a plus• 18+ years in telecom BSS/OSS Product Development, Program Office, including 12+ years in leadership roles with accountability for Design Maintenance delivery in domains like Ericsson Charging, Ericsson Billing, Ericsson Orchestration etc• Proven people leadership managing large, cross-functional teams , with focus on talent development, performance management, and building a high-performing culture• Deep experience in automation/industrialization, AI/GenAI adoption (including agentic solutions), CI/CD/DevOps, product lifecycle upgrades/adaptations, and service readiness in cloud-native, programmable network environments• Ability to operate as a senior interface to Sales/Portfolio/Engineering/Services with clear governance and stakeholder alignment in matrixed, global environments• High integrity, strategic mindset, customer-centricity, and a track record of driving operational excellence and sustainable growth.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 789518
Skills Required
- University degree in Engineering, ICT, Computer Science, Telecommunications, or a related field
- 18 or more years of experience in telecom BSS/OSS product development or program office functions
- 12 or more years in leadership roles accountable for design and maintenance delivery
- Experience in domains such as Ericsson Charging, Ericsson Billing, or Ericsson Orchestration
- Experience managing large, cross-functional teams, including talent development, performance management, and high-performing culture building
- Experience with automation, industrialization, AI or Generative AI adoption, including agentic solutions
- Experience with CI/CD and DevOps
- Experience with product lifecycle upgrades or adaptations and service readiness in cloud-native, programmable network environments
- Ability to interface with Sales, Portfolio, Engineering, and Services in global matrixed environments
- Advanced degree such as an MBA
- Strategic mindset, customer-centricity, high integrity, and a record of driving operational excellence and sustainable growth
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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