About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role:
As a staff product designer on Payroll Services, you will wrangle technical and regulatory complexity into guided experiences for new and experienced employers. You'll collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts. As a member of this product area’s cross-functional team, you’ll be a key partner in leading the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones.
Payroll is the beating heart of Gusto’s business. The Payroll Services team is responsible for the customer experiences and internal services that process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of our customers.
About the Team:
Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.
Here’s what you’ll do day-to-day:
- Collaborate with cross-functional partners to define a long-term UX vision for your product area and how it fits into Gusto’s broader vision.
- Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business.
- Build our collective understanding of our customers’ payroll and tax compliance needs through research and data.
- Design and ship both net-new and iterative projects that deliver consistent value to our customers.
- Contribute to Gusto’s product design community by sharing your skills and experience.
- Champion our design system and platform standards, and help evolve them through your team’s work.
Here’s what we're looking for:
- 8+ years' Product Design experience
- Breadth of impact: This is a very senior IC design role on a strategic and new team within Gusto. You should have demonstrated experience leading design direction across multiple teams, and influencing design/product across multiple product areas.
- Comfortable with complexity: You’ve led the design of approachable, guided customer experiences in complex domains. Ideally you’ve led a platform/services or enablement team.
- Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions.
- Technical acumen: This role will require a deep understanding of our technical systems and how those translate into customer and business outcomes. You’ll work directly with your engineering partners to improve the systems that power our customer experiences. You should be able to demonstrate how you’ve built your own technical understanding, and influenced system decisions that affect customer experience.
- Builder mindset: This role will lead a team to ship customer-facing products and services, not just plans and documents. You should be able to demonstrate how you’ve stayed involved with customer-facing work as a leader, and how you’ve supported your direct reports through complex projects.
- High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often.
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
What the Team is Saying
Gusto Compensation & Benefits Highlights
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Affordable Benefits — Healthcare premiums are heavily subsidized, with full employee coverage and significant dependent contributions, lowering out-of-pocket costs.
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Parental & Family Support — Generous paid parental leave and substantial fertility benefits, plus adoption support and return-to-work programs, demonstrate a strong family-support posture.
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Leave & Time Off Breadth — Paid vacation, sick time, holidays, paid leaves, and a formal sabbatical provide broad time-off options that encourage rest and balance.
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What We Do
Gusto is a modern, online small business platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses. Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Why Work With Us
We help small businesses—the backbone of the economy—thrive. Everything we do ladders up to empowering entrepreneurs and supporting their teams. Gusto empowers builders at every level to take initiative and make things better. You'll be solving meaningful challenges that shape the future of work.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We’ve built an inclusive, connected culture—no matter where you live. Whether near an office or remote, you’ll find opportunities to connect, grow, and belong. Employees work from the office on 2 designated days per week.
