Jobs at Gusto

Own and improve Gusto’s signup-to-activation experience across web, SMS, WhatsApp, and AI assistants. Build full-stack, customer-facing products from data models through UI; prototype AI-powered onboarding; partner with Product, Design, and Data; measure and iterate on outcomes; create modular foundations; and provide technical leadership, mentorship, and high-quality engineering standards.

Own and grow strategic consumer fintech partnerships, serving as the primary relationship owner and executive contact. Develop partnership strategies, identify expansion opportunities, lead partner reviews, analyze performance data, support renewals and renegotiations, and resolve escalations. Coordinate Product, Engineering, Finance, Legal, Compliance, Operations, and Corporate Development teams to execute partnership initiatives and improve product capabilities, economics, scalability, and customer outcomes.

Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, managing multimillion-dollar budgets and full-funnel campaigns. Lead creative testing, attribution, forecasting, and new-channel experimentation while driving pipeline and revenue outcomes. Develop AI-powered marketing workflows, partner with web, brand, sales, engineering, and communications teams, and ensure reliable tracking and measurement.

Own CX data infrastructure, including pipelines, data models, governance, monitoring systems, and Streamlit dashboards. Apply advanced statistics and AI-assisted anomaly detection to identify customer experience opportunities and performance issues. Partner with CX leaders, data science, engineering, and Salesforce teams to define metrics, answer causal questions, and guide operational decisions. Establish data quality standards, validate AI-generated outputs, communicate insights clearly, and mentor data practitioners.

Provide dedicated support and advisory services to Gusto small-business customers, handling payroll, benefits, 401(k), and HR inquiries. Resolve customer issues, onboard and guide customers, escalate complex problems to engineering or product teams, maintain accurate account records, and meet performance and satisfaction metrics. Work collaboratively with internal teams and use AI tools relevant to the role to increase efficiency.

Manage and grow a portfolio of strategic accounting firm partners for Gusto Pro. Responsibilities include account planning, QBRs, partner acquisition, renewals, upsells, contract negotiation, enablement, product adoption, executive relationship management, pipeline reporting, and cross-functional product feedback. The role requires frequent partner engagement, AI-enabled workflows, CRM and sales software experience, and travel to partner meetings and industry events.

Own GTM operating rhythms, route-to-market planning, OKRs, forecasts, and business reviews. Lead complex cross-functional programs, fiscal-year planning, performance analysis, and growth initiatives across sales, marketing, partnerships, finance, and product. Design AI-augmented workflows, automation patterns, and AI agents to scale operations. Drive execution, change leadership, and strategic alignment across Gusto’s GTM organization.

Processes and remits customer payroll tax payments and filings accurately and on time. Troubleshoots errors, researches issues, collaborates with tax agencies and internal teams, improves operational processes, and provides customer support. The role also delivers data-driven recommendations, helps build scalable workflows, and identifies opportunities to use AI for automation and efficiency.

Process and file customer payroll tax payments and filings, troubleshoot operational issues, coordinate with tax agencies and cross-functional teams, and improve scalable processes. The role provides customer support, investigates root causes, delivers data-driven recommendations, and identifies opportunities to use AI and technology to improve tax operations.

Develop and scale compensation programs, policies, and workflows. Lead merit, equity, benchmarking, and compensation cycles; conduct market and pay equity analyses; build dashboards and automation; ensure regulatory compliance; craft competitive offers; and advise HR, Finance, Legal, recruiters, and executives on compensation strategy and decisions.

Lead quantitative UX research across R&D, shaping high-stakes product investments and AI experience decisions. Develop psychometric frameworks, surveys, segmentation, usability benchmarks, pricing research, and statistical models. Partner with Data Science to integrate behavioral and attitudinal data, establish scalable research standards, mentor researchers, and enable non-researchers to conduct rigorous studies. The role requires executive-level influence, expertise in AI-powered products, and hands-on proficiency with SQL, Python, and Qualtrics.

Lead design, configuration, and optimization of Workday modules; architect business processes, calculated fields, security, and reports; drive reporting, data quality, testing/UAT, release readiness; provide expert support, mentor teammates, and partner with People and IT stakeholders.

Designs, facilitates, and evaluates data-driven learning programs for customer experience teams. Responsibilities include instructional design, AI-enabled training, cohort and program management, stakeholder consultation, learner coaching, communications, and learning analytics. The role owns program outcomes, uses Kirkpatrick Model evaluations and KPIs to optimize learning, and mentors learners and junior team members while partnering with senior leadership.

Leads product design for Gusto’s Consumer Banking and SMB Banking products. Manages and grows a design team, establishes shared rituals and planning practices, coaches designers, partners with product and engineering leaders, and stays hands-on with high-stakes design decisions. The role collaborates with Risk, Compliance, Legal, Data, and Operations on regulated financial products while setting quality standards, supporting career development, and representing Banking design needs to senior leadership.

Owns audiovisual engineering and standards across Gusto’s offices, conference rooms, and events. Designs and programs AV systems, directs high-profile live productions, leads the Zoom-to-Google Meet migration, manages capital roadmaps and vendors, administers meeting and streaming platforms, and provides escalation support. The role also develops automation and documentation using AI, coaches support and event teams, and owns AV reliability, architecture, and technical failure mitigation across multiple sites.

Workforce Management Analyst responsible for multi-department scheduling, intraday staffing decisions, queue and skill routing, performance analysis, dashboards, and WFM automation. The role partners with operations leaders and vendors, administers WFM and routing tools, responds to real-time alerts through PagerDuty, and drives actionable insights and staffing improvements. AI fluency, scripting, analytics, and contact center WFM expertise are central to the position.

Design, prototype, deploy, and iterate AI-driven agentic service workflows that balance automation, human-in-the-loop controls, and compliance. Partner with engineering, CX, Legal, and Data to define orchestration, evaluation, and ROI, strengthen governance and quality, and scale production systems that improve customer outcomes and operational efficiency.

Leads Gusto’s Risk & Money Services organization, overseeing fraud and payment risk, BSA/AML operational response, Reg E disputes, collections, and consumer money products. Builds governance, controls, SLAs, metrics, audit readiness, and scalable operating procedures while partnering with Product, Engineering, Compliance, Legal, sponsor banks, regulators, and auditors. Owns high-stakes financial decisions, customer experience, regulatory posture, team development, and AI-enabled transformation across Gusto’s financial services portfolio.

Generate qualified sales opportunities through high-volume outbound prospecting using phone, email, and social channels. Research accounts, conduct cold calls, qualify leads, communicate Gusto’s value, collaborate with Account Executives, maintain Salesforce records, meet quotas, and use AI-powered workflows for research, writing, preparation, and summarization.

Guide small business owners through payroll and HR onboarding, including data entry, tax discrepancy resolution, compliance configuration, and first-payroll completion. Manage a high-volume ticket queue, identify upgrades and cross-sell opportunities, troubleshoot state tax portals, coordinate specialist handoffs, and collaborate with Risk. Use AI tools daily to improve workflows and provide feedback. Build consultative customer relationships while meeting sales goals and KPIs.