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Recently posted jobs
Fintech • HR Tech
The Staff Product Designer will lead design for a new Benefits product, collaborating with cross-functional teams to enhance user experiences using AI and user-centered design principles.
Fintech • HR Tech
In this role, you'll architect and manage distributed database systems, oversee complex migrations, optimize performance, and mentor engineers, driving operational excellence.
Fintech • HR Tech
The Head of Client Experience will lead and transform client interactions with a vision for AI integration, overseeing support and success teams while shaping client experience strategies and operational excellence.
Fintech • HR Tech
The Retirement Advocate will enhance user experience, support retirement benefits inquiries, build client relationships, and educate clients on their plans.
Fintech • HR Tech
Lead development of new payroll tax products, handling strategy, execution, and collaboration across teams to deliver business outcomes and customer value.
Fintech • HR Tech
Lead design and build of scalable, resilient backend systems for Gusto Money products. Own projects end-to-end, adopt AI tooling, collaborate cross-functionally, and mentor engineers while driving product development from concept to launch.
Fintech • HR Tech
Handle high-volume inbound calls, chats, and emails to qualify and advise small business customers, maintain accurate Salesforce records, support onboarding, exercise solutions selling, and use AI-powered workflows to improve processes and customer outcomes.
2 Days AgoSaved
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Fintech • HR Tech
The Dedicated Service Advisor will enhance customer support through proactive engagement, expert assistance in payroll and benefits, and collaboration to resolve issues, ensuring customer loyalty and satisfaction.
Fintech • HR Tech
The role involves developing insights and solutions to enhance productivity for sales teams, driving AI strategies, optimizing processes, and providing operational support while collaborating across teams.
Fintech • HR Tech
Early-career sales or onboarding role handling high-volume inbound calls, chats, and emails plus some outbound outreach. Advise small businesses on product selection, guide onboarding for successful adoption, use consultative selling, maintain Salesforce/CRM records, and meet performance goals.
Fintech • HR Tech
Lead engineering team to develop AI-powered applications, improve customer experience, collaborate cross-functionally, and drive product solutions in a fast-paced environment.
Fintech • HR Tech
The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.
Fintech • HR Tech
Seek customer experience professionals for future benefits advocate roles in 2026, focusing on health insurance and customer support.
Fintech • HR Tech
As a Staff Data Scientist at Gusto, you will drive data-informed decision-making, lead projects, collaborate with teams, and mentor others in statistical analysis and experimentation.
Fintech • HR Tech
Lead product discovery and strategy for Gusto Pro Workflows, focusing on solutions for accountants to enhance payroll and advisory services. Collaborate with Engineering, Design, and Data Science to iteratively develop impactful products that improve user workflows with a focus on AI-driven features.
Fintech • HR Tech
This role involves leading technical projects across multiple teams, designing scalable systems, collaborating with cross-functional teams, and mentoring engineers, focusing on payroll and tax systems at Gusto.
2 Days AgoSaved
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Fintech • HR Tech
Lead architecture and delivery of Gusto's Commerce Platform (product catalog, promotion engine, subscription, entitlements). Partner with product, data science, and cross-functional teams to drive large, multi-quarter platform projects, ensure reliability and SLOs, mentor engineers, and promote AI-augmented development and platform adoption.
2 Days AgoSaved
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Fintech • HR Tech
Own and build Gusto's AI assistant (Gus) and platform experiences end-to-end. Architect and implement scalable AI-native web experiences, create self-serve patterns for teams, collaborate with ML/product on prompts and escalation flows, run experiments, mentor engineers, and help scale a large Ruby on Rails and React application serving millions of users.
Fintech • HR Tech
Lead and scale Gusto Embedded Payroll partner growth by building and managing a Partner Success and Enablement team, owning GTM strategy and playbooks, driving partner revenue and retention, managing strategic partner relationships and escalations, and implementing operational frameworks and AI-powered workflows to scale the partner portfolio toward $100M+.
2 Days AgoSaved
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Fintech • HR Tech
The Dedicated Service Advisor serves as the main contact for customer support, enhancing user experience and guiding clients through Gusto's core products. Responsibilities include proactive customer engagement, addressing churn risks, and leveraging AI tools for improved solutions and compliance.
