Gusto’s Go-to-Market (GTM) team helps more than 500,000 small businesses find and adopt payroll, benefits, HR and financial solutions. The team spans direct and indirect sales, channel partnerships, expansion sales and revenue operations, bringing together customer-facing teams and the people responsible for sales strategy, analytics, training and execution. GTM employees work across the customer journey, from prospecting and product selection to onboarding, account growth and long-term partner relationships.
Gusto
Teams at Gusto
Go-To-Market
Customer Experience
Gusto's Customer Experience (CX) team helps more than 500,000 small businesses navigate payroll, taxes, benefits, retirement plans, HR and financial services. The team includes customer care, specialized advising, onboarding, client relationship management and operational support. Employees resolve customer questions, guide businesses through complicated processes and work with Product, Engineering and Operations to improve service. CX team members combine product knowledge, problem-solving and personal support to help business owners take care of their employees.
Gusto Engineering Team
Gusto’s Engineering team builds and maintains the technology behind payroll, benefits, HR, taxes and financial services for more than 500,000 small businesses. Engineers work across product development, platform infrastructure, payments, tax systems, embedded APIs and developer tools. They partner with Product, Design, Data and Compliance to build reliable software, improve existing systems and introduce new capabilities. The team combines hands-on development, technical problem-solving and collaboration to make complicated business processes easier for customers.
Data
Gusto’s Data team helps more than 500,000 small businesses by turning payroll, benefits, HR and financial information into useful insights and better products. The team includes Data Science, Data Engineering, Analytics Engineering, AI/ML Engineering and Data Operations. Employees build reliable data systems, run experiments, develop predictive models and create tools that help teams make informed decisions. Data specialists work closely with Product, Engineering, Design, Finance and Risk to improve customer experiences and business performance.
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Fintech • HR Tech
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