Affinity Groups at Gusto offer all Gusties the opportunity to connect with their communities while promoting allyship and education. Our nine Affinity Groups are fundamental to building community, fostering a sense of belonging, and driving change at Gusto.
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Recently posted jobs
Fintech • HR Tech
Own CX data infrastructure, including pipelines, data models, governance, monitoring systems, and Streamlit dashboards. Apply advanced statistics and AI-assisted anomaly detection to identify customer experience opportunities and performance issues. Partner with CX leaders, data science, engineering, and Salesforce teams to define metrics, answer causal questions, and guide operational decisions. Establish data quality standards, validate AI-generated outputs, communicate insights clearly, and mentor data practitioners.
Fintech • HR Tech
Provide dedicated support and advisory services to Gusto small-business customers, handling payroll, benefits, 401(k), and HR inquiries. Resolve customer issues, onboard and guide customers, escalate complex problems to engineering or product teams, maintain accurate account records, and meet performance and satisfaction metrics. Work collaboratively with internal teams and use AI tools relevant to the role to increase efficiency.
Fintech • HR Tech
Manage and grow a portfolio of strategic accounting firm partners for Gusto Pro. Responsibilities include account planning, QBRs, partner acquisition, renewals, upsells, contract negotiation, enablement, product adoption, executive relationship management, pipeline reporting, and cross-functional product feedback. The role requires frequent partner engagement, AI-enabled workflows, CRM and sales software experience, and travel to partner meetings and industry events.
