Gusto’s Go-to-Market (GTM) team helps more than 500,000 small businesses find and adopt payroll, benefits, HR and financial solutions. The team spans direct and indirect sales, channel partnerships, expansion sales and revenue operations, bringing together customer-facing teams and the people responsible for sales strategy, analytics, training and execution. GTM employees work across the customer journey, from prospecting and product selection to onboarding, account growth and long-term partner relationships.
Gusto
Teams at Gusto
Go-To-Market
Customer Experience
Gusto's Customer Experience (CX) team helps more than 500,000 small businesses navigate payroll, taxes, benefits, retirement plans, HR and financial services. The team includes customer care, specialized advising, onboarding, client relationship management and operational support. Employees resolve customer questions, guide businesses through complicated processes and work with Product, Engineering and Operations to improve service. CX team members combine product knowledge, problem-solving and personal support to help business owners take care of their employees.
Gusto Engineering Team
Gusto’s Engineering team builds and maintains the technology behind payroll, benefits, HR, taxes and financial services for more than 500,000 small businesses. Engineers work across product development, platform infrastructure, payments, tax systems, embedded APIs and developer tools. They partner with Product, Design, Data and Compliance to build reliable software, improve existing systems and introduce new capabilities. The team combines hands-on development, technical problem-solving and collaboration to make complicated business processes easier for customers.
Data
Gusto’s Data team helps more than 500,000 small businesses by turning payroll, benefits, HR and financial information into useful insights and better products. The team includes Data Science, Data Engineering, Analytics Engineering, AI/ML Engineering and Data Operations. Employees build reliable data systems, run experiments, develop predictive models and create tools that help teams make informed decisions. Data specialists work closely with Product, Engineering, Design, Finance and Risk to improve customer experiences and business performance.
Recently posted jobs
Fintech • HR Tech
Design, build, and maintain Gusto’s financial data and payment systems, including ledgers, subledgers, reconciliation, reporting, payment profiles, bank verification, and payment infrastructure. Lead variance investigations, make architectural decisions, scale Ruby/Rails and TypeScript/React applications, collaborate cross-functionally, and mentor engineers while ensuring correctness, auditability, and fault tolerance.
Fintech • HR Tech
Designs, facilitates, and evaluates data-driven learning programs for customer experience teams. Responsibilities include instructional design, AI-enabled training, cohort and program management, stakeholder consultation, learner coaching, communications, and learning analytics. The role owns program outcomes, uses Kirkpatrick Model evaluations and KPIs to optimize learning, and mentors learners and junior team members while partnering with senior leadership.
Fintech • HR Tech
Own the People Page experience, HR Suite experience direction, and Training product at Gusto. Lead the transition from workflow-based HR software to AI-native, conversational, embedded, and agentic experiences. Partner with design, engineering, data, compliance, legal, marketing, advisory teams, and HR operators to establish product principles, prototype and ship solutions, improve adoption and outcomes, and integrate Gusto with AI assistants such as Claude and ChatGPT.
