Leveraging your deep HR Operations expertise, you will work collaboratively across internal operations teams, HR COEs, HRBPs, and the business to resolve complex employee and People Leader inquiries and coordinate practical, compliant HR solutions. You will also provide human support when standard processes, self-service, or the Digital Fabric cannot fully address the situation.
As an SME, you will share knowledge and provide guidance to the team, take a lead role in key projects and critical operational topics, and coordinate team efforts when cross-functional support is required.
Based on operational experience, inquiry trends, and employee feedback, you will identify service or process improvement opportunities and provide recommendations to the relevant process owners for consideration and implementation.Job Description
Essential Responsibilities
Serve as a People Experience SME, providing comprehensive HR operations solutions and partnering closely with HRBPs, internal teams, relevant HR domains, and the business clients to resolve complex or non-standard business inquiries.
Maintain deep expertise in HR systems, business processes, legislative requirements, controls, and audits, including support for internal, external, and government audits.
Provide human support when inquiries cannot be fully resolved through standard processes, self-service, or the Digital Fabric. Coordinate relevant HR resources to ensure clear ownership, timely follow-up, and effective resolution.
Provide oversight of one or more HR Operations processes, including work direction, prioritization, outsourced service delivery, troubleshooting, escalations, and day-to-day operational coordination.
Maintain high standards of accuracy, timeliness, quality, confidentiality, and compliance. Apply sound judgment and involve relevant specialists when additional expertise or escalation is required.
Manage operational metrics, monthly reviews, disaster recovery testing, and year-end coordination. Monitor inquiry and service trends to identify recurring issues, service gaps, and opportunities to improve the colleague and People Leader experience.
Lead or participate in cross-functional HR Operations and business projects, including assessing people-related impacts, coordinating operational requirements, tracking progress, and supporting effective implementation.
Identify opportunities to improve HR processes, service journeys, knowledge content, and Digital Fabric support, and provide recommendations and operational insights to the relevant owners for consideration and implementation.
Act as a key knowledge resource for the team by sharing expertise, providing day-to-day guidance, and supporting capability building. Take a lead role in critical operational topics and coordinate cross-functional efforts when needed.
Qualifications/Requirements
Fluency in English, both verbal and written.
Bachelor’s degree from an accredited university or college in a related area.
All candidates must have a minimum of 5+ years of experience in HR operations or related work experience, ideally within a multinational organization.
To be successful in this role, you will need the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries, with comfort and efficiency.
Strong working knowledge of local labor regulations, company HR policies, and key employee lifecycle, payroll, and benefits processes.
Demonstrated experience in resolving complex employee or People Leader inquiries and coordinating solutions across HR Operations, HRBPs, and COEs.
Desired Characteristics
Solid interpersonal, stakeholder management, and influencing skills, with the ability to work cross-functionally and bring different HR teams together without direct authority.
Strong service orientation, with the ability to anticipate colleague and People Leader needs and respond with empathy and urgency.
Proficiency in HR systems and technologies, such as Workday, case management, knowledge management, and digital colleague service platforms.
Ability to quickly adopt new technologies and work effectively with AI-enabled service tools.
Sound judgment and a strong commitment to integrity, compliance, confidentiality, and the appropriate handling of sensitive colleague matters.
Strong analytical and problem-solving skills, with the ability to analyze data, identify recurring service or process issues, and translate feedback into practical recommendations.
Ability to distinguish between standard inquiries, complex cross-functional cases, and high-risk matters requiring specialist escalation.
Ability to work effectively in a fast-paced environment, prioritize multiple tasks, meet deadlines, and operate independently with minimal supervision.
Comfortable working with quantitative and qualitative performance metrics to support service delivery and continuous improvement.
Proficiency in M365 applications including AI tools.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support
Additional InformationRelocation Assistance Provided: No
Skills Required
- Fluency in English, verbal and written
- Bachelor's degree from an accredited university or college in a related area
- 5+ years of experience in HR operations or related work experience
- Ability to work in a complex, rapidly changing environment across multiple stakeholder groups and countries
- Strong knowledge of local labor regulations, HR policies, employee lifecycle, payroll, and benefits processes
- Experience resolving complex employee or People Leader inquiries and coordinating solutions across HR Operations, HRBPs, and COEs
- Interpersonal, stakeholder management, influencing, and cross-functional collaboration skills
- Strong service orientation and ability to respond with empathy and urgency
- Proficiency in HR systems and technologies, including Workday, case management, knowledge management, and digital colleague service platforms
- Ability to adopt new technologies and work with AI-enabled service tools
- Strong analytical and problem-solving skills
- Ability to distinguish standard inquiries, complex cases, and high-risk matters requiring escalation
- Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision
- Comfort working with quantitative and qualitative performance metrics
- Proficiency in Microsoft 365 applications, including AI tools
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
-
Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
-
Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
-
Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
