Senior Specialist, HR Ops Benefits - Greater China

Job Description SummaryIn this role, you will be responsible for oversight of Benefits & Equity processes which includes developing an in-depth understanding of systems, processes, and legislative rules. Identify trends and/or process improvements, and take ownership of all operations-focused tasks for that process(s) including daily work, outsourcing, and auditing. Leverage expertise to work collaboratively across internal operations teams and with GE Businesses to resolve issues.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Roles and Responsibilities

• As SME, provide oversight on Benefits & Equity processes including work direction, prioritization, and troubleshooting assistance. Be the Payroll & Benefits expert in system functionality, business processes, and audits

• Be the plan and/or policy expert and be able to work with plan & policy owners on design ideas

• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements

• Manage metrics, monthly reviews, escalations, disaster recovery testing, year-end coordination, and identify trends or problems to maintain and improve performance levels

• Manage 3rd Party Payroll and Benefits Providers to ensure seamless, compliant, and high-quality Payroll & Benefit services

• Proactively identify and drive continuous improvements within assigned processes, work closely with cross functional teams to proposing process improvements to reduce waste, manual work, align to global standards and increase productivity

• Build and maintain relationships with stakeholders across Finance functions, Total Reward, and the HR Client Delivery team, to ensure open line communications that support an effective partnership across our HR and business community as well as employees and People Leaders

• Lead and participate in cross-functional project efforts between key operational processing areas including but not limited to process improvement project plans, tracking, and reporting progress, and ensuring adherence to deadlines and project methodologies

• Participates/leads in medium sized projects or contributes to a bigger project. Projects have a medium-term horizon

• Resolve complex processing issues and escalations for internal and external customers while promoting “Best in Class” customer service

• Tasks assigned by manager.

Required Qualifications

• Fluency in English knowledge both verbal and written

• Bachelor’s degree from an accredited university or college in related area

• All candidates must have a minimum of 5+ years of experience in HR operations or related work experience, ideally within a multinational organization

• To be successful in this role, you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries, with comfort and efficiency

Desired Characteristics

• Solid interpersonal skills: ability to work effectively in a team-based environment

• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

• Proficiency in HR systems (ex. Workday) and technologies

• Ability to quickly embrace new technologies

• Applies solid judgment ensuring integrity, compliance, & confidentiality

• Passion for continuous process improvement and simplification

• Strong analytical and problem-solving skills with proven ability to organize and analyze data

• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines

• Self-starter who can manage multiple tasks simultaneously with minimal supervision

• Comfortable delivering against quantitative and qualitative performance metrics

• Proficient in the use of Microsoft applications: Outlook, Excel, Word, and PowerPoint

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.