Primary Responsibilities
• Responsible for the strategy definition, strategy execution, agency servicing and business performance of channels i.e. Agencies – all classes.
•Enabling our channels i.e. Agencies to provide valuable service and continuously enhance customer relationship
•Build customer loyalty aligned with our QBE value proposition
•This role has P&L responsibility for the channel i.e. agency, which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.
•Ensure compliance with Insurance Authority’s regulations & requirements
•Support best practice and continuous improvement in relation to training, compliance, and practice management in conjunction with internal stakeholders
•Ensure all personal accreditation levels and compliance requirements are adhered to
•Underwrite new business and renewals for selected product(s), providing quotes in a timely and professional manner in line with agreed service standards.
•Support the local compliance requirements
•Establish and develop relationships and promote company image with key clients
•Monitor client and market requirements and client feedback by conducting client calls / visits
•Provide administrative support to the Distribution team
•Learn about new products and understand commission structures for each product in order to enhance the relationships with clients
•Provide product expertise to intermediaries on the range of products offered
•Monitor and review one’s own performance against individual sales targets
•To collaborate with underwriters , analyse data submissions from intermediaries to identify opportunities to improve sales performance
•To recruit, identify, contact potential intermediaries to determine business opportunities for the company, access their interest in the company’s products and services
•To manage existing sales team, providing on going coaching and feedback to help the junior staff increase their performance
•Key Performance Indicator: Agents development and management - Increase distribution force, Adoption % of digital technology by agents, Agents engagement and performance management including motivate top agents and PIP poor agents, Working with internal stakeholders to maintain service and achieve high NPS
•Key Performance Indicator: Growth & Profitability - GWP and New business % year-on-year growth, Working with underwriting team to achieve targeted NCOR % in Agents, Manage and improve Agents debtors and commission ratio
Preferred Competencies/Skills
• Pro-active, self-motivated and a good team player
•Customer oriented with excellent interpersonal and presentation skills
•Ability to deliver on agreed business targets
•Proficient in MS Word, Excel and PowerPoint
•Demonstrated planning, prioritization and organization skills
•Strong client orientation/customer service skills
Preferred Education Specifics
• Professional qualification in insurance or related disciplines or degree holder preferred
Preferred Experience
• 10+ years relevant experience in general servicing and underwriting with at least 5 years in managerial capacity
Preferred Knowledge
• Advanced knowledge of insurance sales/business development function
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
Analytical Thinking, Communication, Critical Thinking, Customer Service, Distribution Management, Insurance Sales, Intentional collaboration, Managing performance, Marketing, Negotiation, Performance Management (PM), Revenue Growth, Risk Management, Stakeholder Management, Team ManagementApplication Close Date: 22/08/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
