Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Primary Purpose:
To manage the sales, operations, and staff development of the retail in Kuala Lumpur, Malaysia to achieve maximum profitability, compliance with company procedures and excellence in customer service.
The successful individual will leverage their proficiency in Retail Store Management to...
Operations
- Comply with all local lease and statutory obligations as well as with local codes
- Identify methods for lowering expenses and increasing overall store profitability
- Ensure payroll percent is achieved
- Attain store shrinkage goals
- Uphold highest standards on all Company audits
- Ensure that all HR paperwork (new hires, terminations and change in status) is promptly and accurately completed
- Ensure Time & Attendance system is reviewed/approved on time in each payroll cycle
- Ensure execution of performance management for Area, including reviews, goals, and disciplinary action process
Merchandise Management
- Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Kate Spade corporate direction. Work in partnership with store management through supervision of Visual Manager
- Stay current on product range and educate staff on competitors’ products offering
- Oversee maintenance of accurate inventory records
- Funnel product improvement ideas and feedback to corporate
Sales Generation & Customer Service
- Ensure the highest level of customer service is being provided in area stores
- Work with Store Managers to achieve sales goals
- Recognize best sellers and superb customer service, while serving as a role model for both
Staff Training & Development
- Delegate duties and responsibilities to foster a sense of ownership among Store In Charges and to increase efficiency of store operations
- Ensure consistent management, operational practices and customer service in all stores in area
- Implement Kate Spade training programs (e.g. Sales Training, Product Knowledge, etc.); hold regular staff meetings and initiate on-the-job training; supervise and train Management Team to develop their managerial skills.
Implement Brand Integrity across divisions
- Serve as the market expert, ensuring that the Brand is consistently represented to Kate Spade standards across divisions
- Provide insight and be able to influence assortments, pricing strategies, and Visual Merchandising standards tailored specifically to the market
- Share market best practices across divisions
- Develop systematic reporting for macro trends (real estate development, trading conditions, competitive activity, travel patterns)
The accomplished individual will possess...
- Serve as the market expert, ensuring that the Brand is consistently represented to Kate Spade standards across divisions
- Provide insight and be able to influence assortments, pricing strategies, and Visual Merchandising standards tailored specifically to the market
- Share market best practices across divisions
- Develop systematic reporting for macro trends (real estate development, trading conditions, competitive activity, travel patterns)
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.
Skills Required
- Proficiency in Retail Store Management
- Experience in developing and executing sales strategies
- Ability to manage payroll and HR processes
- Strong merchandising and inventory management skills
- Leadership skills to train and motivate staff
What the Team is Saying
Tapestry - Coach and Kate Spade Compensation & Benefits Highlights
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Parental & Family Support — Standardized paid parental bonding leave in the U.S. (up to eight weeks) and roughly 17 weeks for birth mothers via a combination of disability, wellness time, and bonding strengthen family support. Adoption reimbursement up to $10,000, access to Maven’s family‑building platform, backup care, and a phased return‑to‑work program further reinforce this focus.
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Wellbeing & Lifestyle Benefits — Employee Assistance Program with counseling, no‑cost backup child/adult/elder care, wellness days, and an Associate Relief Fund demonstrate attention to everyday wellbeing and crises. Cross‑brand employee discounts and Flex Fridays for corporate roles add meaningful lifestyle value.
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Retirement Support — A 401(k) savings plan and an Employee Stock Purchase Plan are consistently highlighted in U.S. postings as part of total rewards. Company materials also note broad equity participation for thousands of employees and a market‑aligned total rewards philosophy.
Tapestry - Coach and Kate Spade Insights
What We Do
A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
Gallery
Tapestry - Coach and Kate Spade Teams
Tapestry - Coach and Kate Spade Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
