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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
The Senior Software Engineer will lead development of the Online Reputation Management platform, focusing on scalability, architecture improvements, and mentorship while collaborating with product teams to deliver high-quality features.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Software Engineer – Online Reputation Management
Why We Have This Role
Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.
How You’ll Find Success
- Building simple solutions to solve hard scalability problems
- Design systems in an agile environment to withstand hyper growth
- Own quality from end to end, ensuring high standards throughout
- Embrace the rewarding challenge of working at Qualtrics
- Have a product-oriented mindset and be comfortable working on ambiguous projects
- Collaborate effectively with Product Managers, UX Designers, and customers
- Care deeply about code quality and strive to raise overall engineering standards in the team
- Be pragmatic and simplify the team's architecture, code, and processes whenever possible
How You’ll Grow
- You'll be working in a product team who owns a product E2E. You'll be able to influence the roadmap and technical direction of one of the fastest growing parts of the company.
- You'll be building a modern full stack SaaS app used by biggest companies in the world.
- You'll work with Product Managers and UX designers on regular basis to build new features or improve existing ones.
- You'll take part in architecture modernisation to support 5x scale of current system.
- You'll learn how to measure customer engagement and use it to drive product decisions.
- You'll be working with other talented technical leaders.
Things You’ll Do
- Lead the design, development, and deployment of new features and major architectural improvements for the review management platform.
- Drive complex projects from conception to launch, ensuring high quality, performance, and scalability.
- Be the technical authority for the ORM product area, making critical decisions on system architecture and best practices.
- Identify and eliminate performance bottlenecks to achieve the 5x scale goal.
- Continually modernize the existing architecture to improve maintainability, resilience, and efficiency.
- Work with technologies like Kotlin, Spring Boot, TypeScript, Kafka, k8s, S3, DynamoDB, and Aurora Postgres to build highly available and distributed systems, and with React to build modern Front End. We do not require you to know these technologies. We hire smart people who can learn new technologies fast.
- Coach and mentor other development engineers, helping them grow technically and professionally.
- Collaborate closely with product managers and UX designers to define clear technical requirements and roadmaps.
- Work effectively with senior engineers across Qualtrics to align on technical strategy and shared infrastructure.
What We’re Looking For On Your CV
- 5+ years of relevant experience
- Strong level of curiosity and interest to learn
- Strong algorithms, data structures and coding background
- Disciplined approach to testing and quality assurance
- Experience with distributed systems
- Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
What You Should Know About This Team
- The Online Reputation Management (ORM) team at Qualtrics builds and maintains a cutting-edge Review Management Platform that processes hundreds of millions of reviews annually.
- Our platform is critical for helping organizations monitor and respond to customer feedback across numerous online channels.
- We are entering a phase of rapid expansion with the ambitious goal of scaling the platform by five-fold within the next few years.
- This role offers a unique opportunity to work on a mix of product-focused development and significant architectural challenges.
- As a Senior Developer, you will be one of a key technical leaders, driving both the execution of high-impact projects and the professional growth of your team members.
- https://www.youtube.com/watch?v=GaoPxMo20WI - get to know us more here!
Our Team’s Favourite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
- Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
- Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
- QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
- Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees
- Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts, lunches, snacks, and drinks for everyone in the office
- Tax-deductible expenses (up to 75% depending on role)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
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Top Skills
Aurora Postgres
DynamoDB
K8S
Kafka
Kotlin
React
S3
Spring Boot
Typescript
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Engineering
About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
