Be an Early Applicant
Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Build and improve Qualtrics’s internal cloud AI agent platform for engineers. Develop features, support additional GitLab instances and repositories, manage the MCP Gateway, and ensure integrations meet security and governance requirements. Partner with security teams and internal users, gather feedback, improve reliability and adoption, and own features through release, maintenance, and bug resolution. The role also evaluates emerging AI tooling and participates in on-call support.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over thousands of clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Software Engineer - Internal AI Agent Infrastructure
Why We Have This Role The Internal AI Agent Infrastructure team builds an internal cloud agent platform that helps Qualtrics engineers use AI agents running on company infrastructure. This role will contribute to the platform, including a near-term effort to support Press Ganey users with a different GitLab instance. The work also includes the MCP gateway, which connects approved tools and services for internal use. The platform helps engineers use AI capabilities while the team manages security and governance requirements. The role works with a senior engineering team and responds to feedback from engineers across Qualtrics.
How You'll Find Success
- Take initiative, be a self-starter, and propose ideas to move the team forward.
- Follow the latest industry trend changes in AI tooling and research how they could be applied to the platform.
- Possessing deep knowledge of agent concepts such as MCPs, skills, harnesses, and more.
- Advocate for changes that can improve platform usage, speed, or reliability.
- Use feedback from engineers to help shape platform work.
- Take responsibility for features through release and follow-up bug fixes.
How You'll Grow
- Develop experience building and maintaining an internal cloud agent platform.
- Learn about AI tools and developments by evaluating how they can be used at Qualtrics.
- Understand how to build and maintain security controls and provide AI governance to an enterprise.
- Hone your product management skills by learning the needs of our engineers to build out roadmaps boosting their productivity.
Things You'll Do
- Improve the platform by designing and implementing new features based on engineering needs and feedback.
- Expand access to the platform by supporting new GitLab instances and other repositories.
- Enable internal tool use by managing and governing our MCP Gateway which controls all MCP integrations.
- Partner with our security team to ensure all new toolings are compliant and adequate admin controls are in place.
- Proactively improve platform use and reliability by identifying bottlenecks and making changes to address them.
- Own delivered features through release and address bugs and technical debt that arise.
What We're Looking For On Your Resume
- Experience improving developer experience (DevEx), such as building, buying, or integrating tools for internal engineering teams.
- Hands-on expertise with modern AI tooling, including MCP servers, agent skills, agent harnesses, and using AI agents in your daily workflow.
- A track record of designing and building platforms that scale, along with reliable, maintainable systems and processes.
- Experience partnering directly with internal users to gather feedback, measure adoption, and turn pain points into product improvements.
- Strong ownership and communication skills, including driving cross-team initiatives, writing clear technical documentation, and helping other engineers adopt new tools and practices.
- Machine learning experience is a plus, not a requirement.
- 5+ years of software development experience.
What You Should Know About This Team
- The team has 6 people, all at senior level or above, and has an on-call rotation.
- Work is mostly focused coding, with a daily standup and usually about one weekly team discussion or design review.
- The team moves fast; we have at least one notable change each week that impacts all of engineering.
- The team uses feedback from engineers to guide platform improvements.
- The team's work includes reviewing new AI developments and considering how to make them usable by other engineers.
Our Team's Favorite Perks and Benefits
- Fun and collaborative office environment with in office amenities, food, drinks, outdoor space, and of course, pinball!
- Quarterly team offsites, giving developers a chance to interact with each other outside of the office and build camaraderie.
- Education budget you can flexibly spend on topics that interest you.
- QED (Qualtrics Engineer Development) Program encourages all engineers to invest in themselves up to 10% of their time each quarter to advance their careers.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.
Washington State Base Annual Pay Transparency Range
$147,000—$178,500 USD
Skills Required
- 5+ years of software development experience
- Experience improving developer experience by building, buying, or integrating tools for internal engineering teams
- Hands-on expertise with modern AI tooling, including MCP servers, agent skills, and agent harnesses
- Experience using AI agents in daily workflow
- Track record designing and building scalable, reliable, and maintainable platforms and processes
- Experience partnering with internal users to gather feedback, measure adoption, and turn pain points into product improvements
- Strong ownership and communication skills
- Experience driving cross-team initiatives and writing clear technical documentation
- Experience helping engineers adopt new tools and practices
- Machine learning experience
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
Qualtrics Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is considered strong, with PPO and high‑deductible plan options and the company paying 85% of U.S. medical premiums. Dental, vision, telemedicine, and HSA support round out the core package.
-
Retirement Support — Retirement benefits are highlighted by a 401(k) with a 5% company match and immediate vesting. Employees also point to useful plan options alongside other financial protections.
-
Wellbeing & Lifestyle Benefits — Wellbeing programs stand out through a $1,200 annual wellness stipend and no‑cost mental‑health support, plus five wellness days and unlimited sick time in the U.S. Additional lifestyle perks include an annual $1,800 Experience Bonus and up to 10 work‑from‑anywhere days.
Qualtrics Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
Gallery
.jpg)
.jpg)
Qualtrics Teams
Engineering
About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
