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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Home Loan Servicing Specialist is responsible for ensuring that Loan Administration and Default Administration functions performed by sub-servicer(s) meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices.
The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers, and suppliers. In addition to servicing oversight, the role requires a broad knowledge of servicing topics such as: Loan Transfer Operations, Payment Processing, Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, MERS, and the ability to direct servicing activities related to Loss Mitigation and Foreclosure Timelines.
This may include but is not limited to remittance reconciliation, quality control, data reconciliation, identifying servicing performance irregularities or exceptions, and driving enhanced performance by a client’s servicer. Quantitative and qualitative analysis, reviews of loan documentation and reporting, and assessing compliance with GSE and regulatory guidelines are regular functions performed by the Servicing Analyst.
What You'll Do:
- Support the company's servicing oversight program in evaluating servicing policies, procedures, and process
- Partner with servicer(s) on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
- Review servicer reports and perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
- Review servicing documentation and prepare loan-level forensic analyses as needed
- Review Loss mitigation, Foreclosure, and REO activities
- Loan Transfer and Service Release Tracking
- MERS Administration
- Investor and Client P&I and Escrow reconciliation
- Prepare monthly, quarterly, and ad-hoc reports
- Develop and maintain policy and procedures
- Research and respond to inquiries from suppliers and stakeholders
- Research and resolve member complaints
- Participate in monthly calls with the servicer to discuss oversight activities, performance, and trends
- Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system.
- Ability to work with Google Sheets and Excel performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile data
- Raise potential issues (performance, timeline, etc.) to management attention
- Identify performance trends and potential enhancements so that such items can be analyzed and potentially incorporated into servicer processes or internal system changes (Servicing workflow enhancements, QC workflow enhancements, exceptions, processes, etc.)
- Vendor Invoice Reconciliation
- Additional duties as assigned
What You'll Need:
- Minimum of 2-5 years of Mortgage Servicing operations or asset management experience with emphasis on Mortgage Servicing oversight or Investor Reporting
- Working knowledge of industry-standard mortgage servicing systems, such as MSP, preferred
- Broad-based knowledge of the mortgage industry, including detailed knowledge of regulatory requirements for loan servicing
- Demonstrated ability to work well with staff clients if needed
- Proven ability to multitask, work independently, and work effectively with business partners
- Strong Google Suite and Microsoft Excel skills
- Team oriented
- Excellent PC skills and possess high level of proficiency in Microsoft products
- Strong communication (written and oral) skills
- Strong analytical ability, good judgment, strategic and multidimensional thinker
- Detail-oriented and organized
- Demonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and procedures
- Demonstrated problem-solving and decision-making skills
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
