Senior Salesforce CRM Consultant

Company Description

👋🏼 We're Nagarro.

We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17 500+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Job Description

We are building a B2B CRM on Salesforce which requires us to connect and manage different business models and stakeholders. As we are scaling up the team at a rapid pace, we want people at various expertise levels to serve the varied needs of the team. There has never been a better time for a Salesforce CRM Consultant to join us as we go through a digital transformation by leveraging different aspects of the CRM. You will work with other CRM experts in diverse clouds (marketing, sales, service) and technologies. You will design and lead projects/enhancements, creating remarkable customer value and promoting guidelines and best practices in your area of expertise.

• You will work with various stakeholders to understand the business context and contribute to developing/customizing a relevant and scalable solution and support with implementation.
• You understand and validate stakeholders’ needs, achieve consent and compromises where necessary, and consult them for decision-making while communicating effectively and raising your perspective and critical issues constructively discussing them.
• You understand business needs and complex problem statements and make proposals to translate them into meaningful solutions, contributing actively to the solution design and implementation.
• You identify improvements in operations to existing solutions and show interest in innovations considering state-of-the-art market solutions and trends.
• You make sure that project tasks are completed within the defined time frame and communicate timely and provide clear reasons if deadlines can't be met.

Qualifications

• Excellent conceptual and analytical skills, result-oriented thinking, collaborating with various teams and stakeholders to exchange knowledge.
• Proficient CRM B2B process excellence experience (marketing and sales) and process mapping skills.
• Proven background as a Salesforce consultant managing E2E Sales and Onboarding journeys including integration with contract generation tools (Docusign/Adobe) and CLM tools.
• Hands-on experience with Salesforce with a track record of leading and delivering declarative solutions.
• Experience with agile methodologies (e.g. Scrum) and close collaboration with Salesforce developers to design data-quality and scalable solutions.
• Relevant Salesforce certifications (Admin, Business Analyst, Sales Cloud Consultant, App Builder)