As a Senior Sales Business Retention Representative for our AI Assistant product Libra, you will be working in our Legal & Regulatory division where we help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently.
There are hundreds of thousands of lawyers across Europe, and at Libra, we’re transforming how they work. Our AI platform combines deep legal reasoning with cutting-edge generative technology, fundamentally changing how lawyers research, draft, and deliver legal work.
About the role
The Senior Sales Business Retention Representative is responsible for safeguarding and growing Libra's existing customer base in Europe, with a primary focus on Non-DACH accounts. Together with two colleagues within the Libra organization, you will focus on driving license renewals, reducing churn, increasing product adoption, and leading Quarterly Business Reviews (QBRs) with key accounts.
You will report to the Libra Sales Director Europe and collaborate closely with local sales and Legal Engineering teams, and the management of Libra. Together, you’ll foster a culture of performance, agility, and customer-centricity — laying the foundation for sustainable growth across the region.
What you’ll do
Retention & Churn Management
Own and manage the renewal pipeline for top-tier accounts; proactively identify at-risk customers and develop mitigation plans to achieve churn targets.
Customer Adoption
Drive structured adoption programmes across the customer base, ensuring customers realise full value from the Libra platform and related services.
Account Leadership
Serve as the senior point of contact for strategic accounts; conduct regular QBRs and develop long-term account plans aligned with customer goals.
Reporting & Forecasting
Maintain accurate reporting on churn rate, NRR, adoption metrics, and renewal forecasts; present progress to senior management on a regular basis.
Process & Contracting
Ensure customer contracts are up to date and reflect current service agreements, including any professional services components.
What you’ll bring
Education
Bachelor’s degree in Business Administration or a related commercial field preferred.
Experience
5+ years of experience in Customer Success, Account Management, or a retention-focused commercial role within a B2B SaaS or legal-tech environment
Demonstrated track record of managing and growing enterprise accounts with a focus on retention and adoption
Familiarity with legal technology, document automation, or the legal industry is a strong advantage
Proficient in CRM tools (e.g. Salesforce) and customer success platforms
Fluent in Dutch and English; German language skills are a plus.
Personal Competencies
Customer-first mindset with strong commercial acumen
Structured and data-driven approach to account planning
Confident communicator and relationship builder at C-level
Collaborative team player with cross-functional influence
Resilient and proactive — comfortable navigating complex, multi-stakeholder environments
What Do We Offer?
In addition to a compensation and benefits package in line with the market, we also offer the following:
Full-time work week of 36 hours.
Commission scheme.
Personal choice budget.
Home office allowance.
Commuting allowance.
A flexible, hybrid work setup in which we work twice a week at the office.
An engaged, diverse, and quality-driven team.
A culture that celebrates diversity and values talent.
Wolters Kluwer invests continuously in the growth and competencies of its employees by giving them many opportunities to develop.
Interested in the Role of Sales Business Retention Representative?
Please apply by clicking the Apply button. If you have questions, reach out to Claudia Funk ([email protected]) or via phone at +31 6 15136211.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
