Be an Early Applicant
Powered by purpose. Driven by people. Built to evolve.
The Role
Handle inbound Variable Annuity calls from agents and policy owners, resolve issues, process in-force transactions accurately and compliantly, compose correspondence, de-escalate complex situations, support projects as a subject matter expert, and contribute to continuous improvement to enhance service delivery.
Summary Generated by Built In
Job Requisition ID: 94588
Location Designation: Hybrid - 3 days per quarter
** Must be within 50 miles of Dallas, TX, Tampa, FL, or Cleveland, Ohio.***
Location Designation: Hybrid - 3 days per quarter
Business Unit Overview:
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you're directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.
Role Overview:
In-Force Service is looking for a high-energy, self-motivated individual to join our Variable Annuity Call Center team! This role serves as a key point of contact for agents and policy owners, delivering high-quality service in a fast-paced, highly regulated environment. The ideal candidate is a proactive problem solver who can think critically, take initiative, and ensure timely, accurate handling of service requests in line with compliance and quality standards. This individual will also contribute to continuous improvement efforts that enhance team efficiency and the overall customer experience. Our comprehensive training program will provide you with everything you need to assist our clients while providing exceptional customer service.
What You'll Do:• • Deliver personalized service to policy owners and agents through inbound calls, including handling Variable Annuity inquiries, resolving issues, and processing requests• Assess customer needs and make informed decisions using knowledge of products, systems, and regulatory guidelines• Review and process in-force transactions with speed, accuracy, and adherence to compliance standards• Compose clear and accurate correspondence for agents and clients• De-escalate complex or sensitive situations to achieve effective, mutually beneficial resolutions• Collaborate with team members to meet departmental goals and maintain service standards• Serve as a subject matter expert on projects requiring research, analysis, and problem-solving• Continuously build knowledge and skills to handle increasingly complex transactions and improve service delivery
What You'll Bring:
Required:• High School Diploma or GED• FINRA Series 6 or 7• Excellent verbal, written, and listening skills• Strong interpersonal skills• Proficient PC skills, including Word, Excel, and PowerPoint, navigating websites
Preferred:• Associates, or Bachelor's degree• 2+ years of experience in a customer service environment strongly preferred• Demonstrated success in creating positive experiences for customers• Strong technical and analytical skills, including experience running, manipulating, and interpreting reporting data
Job Level: LEVELCS3
Pay Transparency
Salary Range: $46,500-$66,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 94588
#BI-Hybrid
Location Designation: Hybrid - 3 days per quarter
** Must be within 50 miles of Dallas, TX, Tampa, FL, or Cleveland, Ohio.***
Location Designation: Hybrid - 3 days per quarter
Business Unit Overview:
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you're directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.
Role Overview:
In-Force Service is looking for a high-energy, self-motivated individual to join our Variable Annuity Call Center team! This role serves as a key point of contact for agents and policy owners, delivering high-quality service in a fast-paced, highly regulated environment. The ideal candidate is a proactive problem solver who can think critically, take initiative, and ensure timely, accurate handling of service requests in line with compliance and quality standards. This individual will also contribute to continuous improvement efforts that enhance team efficiency and the overall customer experience. Our comprehensive training program will provide you with everything you need to assist our clients while providing exceptional customer service.
What You'll Do:• • Deliver personalized service to policy owners and agents through inbound calls, including handling Variable Annuity inquiries, resolving issues, and processing requests• Assess customer needs and make informed decisions using knowledge of products, systems, and regulatory guidelines• Review and process in-force transactions with speed, accuracy, and adherence to compliance standards• Compose clear and accurate correspondence for agents and clients• De-escalate complex or sensitive situations to achieve effective, mutually beneficial resolutions• Collaborate with team members to meet departmental goals and maintain service standards• Serve as a subject matter expert on projects requiring research, analysis, and problem-solving• Continuously build knowledge and skills to handle increasingly complex transactions and improve service delivery
What You'll Bring:
Required:• High School Diploma or GED• FINRA Series 6 or 7• Excellent verbal, written, and listening skills• Strong interpersonal skills• Proficient PC skills, including Word, Excel, and PowerPoint, navigating websites
Preferred:• Associates, or Bachelor's degree• 2+ years of experience in a customer service environment strongly preferred• Demonstrated success in creating positive experiences for customers• Strong technical and analytical skills, including experience running, manipulating, and interpreting reporting data
Job Level: LEVELCS3
Pay Transparency
Salary Range: $46,500-$66,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 94588
#BI-Hybrid
Skills Required
- High School Diploma or GED
- FINRA Series 6 or 7 license
- FINRA Associated Person pre-hire fingerprinting (FINRA licensed or fingerprinting required)
- Excellent verbal, written, and listening skills
- Strong interpersonal skills
- Proficient PC skills, including Word, Excel, PowerPoint, and navigating websites
- Must be within 50 miles of Dallas, TX, Tampa, FL, or Cleveland, OH
- Associate's or Bachelor's degree
- 2+ years of customer service experience
- Strong technical and analytical skills, including experience running, manipulating, and interpreting reporting data
- Demonstrated success creating positive customer experiences
What the Team is Saying
Tyrone
Corporate Vice President, Employee Experience
Emma
Director, Tech, Data, AI, Ventures (TDAV)
Deepa
Chief Information Officer
Patricia
Corporate Vice President, Enterprise Technology Services
Joel
Senior Vice President, Founder & Head of New York Life Ventures
Nishit
Corporate Vice President, AI & Data Architect
New York Life Insurance Company Compensation & Benefits Highlights
-
Retirement Support — The 401(k) with company match alongside a defined‑benefit pension for many employees—often with immediate vesting on 401(k) contributions—provides uncommon long‑term security. Company materials emphasize this dual‑track retirement offering for corporate roles.
-
Parental & Family Support — Paid New Parent leave was doubled to eight weeks for all parents and is complemented by adoption assistance, fertility benefits, and subsidized backup childcare. Eldercare resources and return‑to‑work programs further bolster support across life stages.
-
Healthcare Strength — Medical, dental, and vision coverage options are paired with mental‑health/EAP resources and, in some plans, a company‑funded HRA. Wellness amenities such as a home‑office Wellness Center and gym discounts round out the health offering.
New York Life Insurance Company Insights
What's It Like to Work at New York Life Insurance Company?
New York Life Insurance Company Culture & Values
New York Life Insurance Company Career Growth & Development
What's the Work-Life Balance Like at New York Life Insurance Company?
New York Life Insurance Company Leadership & Management
New York Life Insurance Company Company Growth, Stability & Outlook
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
Gallery
New York Life Insurance Company Teams
Internships and Early Career Programs
About our Teams
New York Life Insurance Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
