At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job DescriptionThe Senior Reliability Engineer is responsible for stability, performance, and scalability of the PCS Data Warehouse platform. This role combines production support, engineering, and automation to reduce incidents, improve reliability, and increase delivery speed through code standardization, optimization, and AI-assisted development.
The position partners with ETL developers, production support, and data owners to identify risk, optimize system performance, and enforce consistent engineering practices. This role leads integration of AI-assisted development and automation across the platform.
Full Job Description
Role Overview
The Senior Reliability Engineer supports the full lifecycle of the PCS Data Warehouse platform including ETL processing, data pipelines, infrastructure, and operational tooling. The role focuses on preventing production issues, improving observability, and optimizing performance across code, data flows, and platform operations.
This position operates across engineering and production support to ensure data availability, performance, and reliability for business-critical processes.
Key Responsibilities
Platform Reliability and Stability
· Ensure high availability, performance, and reliability of the PCS Data Warehouse
· Proactively identify system risk and remediate before impact
· Lead root cause analysis and implement permanent fixes
· Reduce repeat incidents through automation and design improvements
· Monitor data pipelines, batch processing, and platform health
Optimization and Performance Engineering
· Optimize ETL jobs, SQL queries, and data pipelines for performance and efficiency
· Identify bottlenecks across data processing, scheduling, and infrastructure
· Drive tuning of database workloads and batch execution windows
· Improve throughput, reduce latency, and lower resource consumption
· Standardize performance best practices across development teams
Incident, Problem, and Change Management
· Own major incident response and coordination
· Drive post-incident reviews and corrective actions
· Improve MTTD and MTTR
· Align with service management processes for incident, problem, and change tracking
Engineering and Code Reliability
· Define and enforce coding standards for ETL, SQL, and data workflows
· Perform and guide peer code reviews
· Ensure consistent logging, error handling, and monitoring in all code
· Partner with developers to improve reliability and maintainability
ETL development and production processes include building, testing, and supporting data pipelines with peer review practices.
AI Agent and Automation Integration
· Lead adoption of AI-assisted development for ETL, SQL, and scripting
· Implement reusable prompt standards and instruction libraries
· Ensure AI-generated code meets governance, testing, and security standards
· Automate repeatable development and operational tasks
· Drive continuous improvement using AI-assisted recommendations
Aligned to existing PCS DW AI governance goals of standardization, automation, and reduced defects.
Observability and Monitoring
· Design and implement monitoring, alerting, and telemetry
· Build dashboards for performance and failure visibility
· Improve proactive detection of issues
· Standardize logging and metrics across the platform
Platform Engineering and Continuous Improvement
· Improve architecture scalability and resiliency
· Automate deployments, validation, and recovery processes
· Support release readiness and production implementation
· Drive continuous platform optimization and modernization
Cross-Functional Leadership
· Partner with ETL developers, data owners, and business teams
· Work with production support to stabilize operations
· Provide technical leadership and mentoring
· Influence reliability and engineering standards across the platform
- Bachelor’s degree or equivalent experience
- 5+ years in reliability engineering, production support, or data platform engineering
- Strong experience with data warehouse environments, ETL, and SQL
- Proven experience in performance optimization and system tuning
- Experience supporting production systems and resolving incidents
- Strong problem-solving and root cause analysis skills
- Experience with monitoring and observability tools
Experience with Informatica PowerCenter, Netezza, Oracle, or similar platforms
Experience with Python, shell, or automation frameworks
Familiarity with CI/CD and release processes
Experience with AI-assisted development tools or prompt engineering
Financial services or large-scale data environment experience
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Skills Required
- Bachelor's degree or equivalent experience
- 5+ years in reliability engineering, production support, or data platform engineering
- Strong experience with data warehouse environments, ETL, and SQL
- Proven experience in performance optimization and system tuning
- Experience supporting production systems and resolving incidents
- Strong problem-solving and root cause analysis skills
- Experience with monitoring and observability tools
- Experience with Informatica PowerCenter, Netezza, Oracle, or similar platforms
- Experience with Python, shell, or automation frameworks
- Familiarity with CI/CD and release processes
- Experience with AI-assisted development tools or prompt engineering
- Financial services or large-scale data environment experience
Elavon, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elavon, Inc. and has not been reviewed or approved by Elavon, Inc..
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Retirement Support — Retirement programs through the parent bank include a 401(k) match with immediate vesting and a company‑funded pension, strengthening long‑term financial security. Additional financial‑protection programs complement these offerings.
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Leave & Time Off Breadth — PTO, paid holidays (including a personal holiday), paid volunteer time, and an option to purchase extra vacation indicate broad time‑off coverage. These features support work–life balance across roles.
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Parental & Family Support — Paid parental leave for all U.S.-based parents and additional paid pregnancy disability leave, plus adoption and surrogacy reimbursement, provide robust family support. These programs sit alongside standard medical, dental, and vision options.
Elavon, Inc. Insights
What We Do
YOUR ELAVON We pride ourselves on delivering exceptional payment experiences, whether customers tap, insert, or swipe. Pay online, mobile, or in-person. Our fast and secure payment solutions are tailored to meet the needs of any business. For more than 30 years, Elavon has been a leader in payment processing. Backed by cutting-edge software and technologies, we serve more than 1.5 million customers across 36 countries. We grow with you — whether your business is large or small, local or international. We help you drive revenue and customer satisfaction with our tailored solutions that are designed to meet the needs of your industry. Visit elavon.com or call 1-877-754-1095* to learn more about our wide range of innovative solutions and services. Discover how our customer-first approach will help you grow your business, set you apart from competitors and strengthen your brand. * We accept relay calls ELAVON BY THE NUMBERS* • A global leader in payment processing for more than 30 years • Consistently rated among the top five global payment providers in the world • Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S. • More than 1.5 million customers in over 36 countries • Processing more than 6.2B total transactions annually in over 131 currencies • Partnerships with more than 650 banks worldwide • Multilingual customer service available 24/7/365 * Nilson Report, 2020/2021
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