Jobs at Elavon, Inc.

Manages a portfolio of payment-services accounts, serving as the strategic client contact. Responsibilities include account maintenance and growth, profitability, client satisfaction, contract renewals, performance analysis, client education, presentations, recommendations, and escalation management. The role requires strong negotiation, project management, financial analysis, problem-solving, communication, and customer relationship skills. Travel is required 30–40% annually, with a hybrid schedule involving at least three in-office days per week.

Sell merchant acquiring and payment solutions to UK SMBs through self‑sourced prospecting, outbound outreach, partner referrals and in‑person engagement. Manage full sales lifecycle, maintain pipeline and forecasts, hit new customer acquisition and revenue targets, and build partner relationships while complying with regulatory Fitness & Probity requirements.

Design, develop, test, operate, and maintain iOS applications and mobile SDKs. Write production-ready, testable code, ensure scalability, reliability, and security. Troubleshoot issues across mobile and backend, perform code reviews, and work within agile and DevOps practices to support high-scale production systems.

Provides Tier 3 technical escalation support for the Converge payment platform. Investigates critical production incidents across application, infrastructure, database, and integration layers; performs root cause analysis; troubleshoots logs, configurations, APIs, and transaction workflows; and develops workarounds and corrective actions. Collaborates with engineering, infrastructure, product, support, and customer teams while supporting incident, problem, change, release, and production health management processes.

Sources and acquires new mid-market merchant customers in the card payments industry. Builds relationships with clients, referral partners, technical partners, and payment gateway providers; manages client challenges; serves as the primary contact for key accounts; and develops end-to-end sales strategies from needs analysis and contract negotiation through activation. The role also requires risk management, regulatory compliance, collaboration, and talent development.

Manage daily liquidity, funding, cash positions, and balance sheet FX exposures across multiple currencies. Support hedging, liquidity optimization, internal funding allocation, short-term investments, and Treasury Markets activities. Deliver market analysis, management reporting, regulatory materials, and governance support. Improve Treasury processes through automation and technology initiatives while maintaining policy, regulatory, and risk-control compliance.

Drive adoption and revenue growth with existing small-to-medium Elavon customers through cross-sell and upsell. Own full-cycle sales from lead identification to contract and revenue realization, partner with Account Managers, execute campaign strategies, track opportunities in CRM, and ensure signed deals go live and ramp according to plan.

Processes investor subscriptions, redemptions, transfers, payments, and fund transactions; applies net asset values; maintains shareholder registers; handles audits, reporting, and investor and client queries; supports transfer-agent activities and maintains relationships with investors, managers, banks, brokers, auditors, and internal teams while meeting deadlines and controls.

Support German-speaking customers by phone and written channels, handling inquiries about accounts, cards, payments, and transactions. Resolve standard issues according to procedures, document interactions accurately in internal systems, and coordinate with internal teams on case resolution. The role requires strong German and English communication skills, customer focus, system proficiency, and willingness to learn banking products. Full training is provided, and the position is home-based remote on a maternity cover contract.

Create internal and partner reports, generate daily, weekly, and monthly reporting, and respond to ad hoc analytical queries. Use Excel, Power Query, SQL, and Power BI to analyze data and support business users. The role requires analytical problem-solving, fast learning, quality-focused independent work, effective communication, teamwork, and willingness to resolve users’ daily issues.

Develop new business relationships and referral networks in the Denver market. Make sales presentations, manage ongoing client accounts, identify opportunities, and partner with a financial institution to drive payments solutions sales.

Own and deliver commercial initiatives and financial targets for a major bank partner in the UK. Drive partnership strategy, governance, stakeholder relationships, project plans and cross-functional execution (Sales, Product, Marketing, Operations). Manage customer feedback, proposition benchmarking, and support new business, back-book strategy and digital initiatives to achieve growth.

Provides first-line customer support in Polish and English through phone and digital channels. Handles banking, payment, billing, account, and card inquiries; resolves issues at first contact when possible; escalates complex cases; documents interactions accurately; and builds professional customer relationships. The role is fully remote and includes paid onboarding and training.

Drives payment-solutions sales and business development among small businesses with under $2.5 million in annual revenue. The Market Manager prospectively builds and manages a sales pipeline, develops new client relationships, expands existing accounts, delivers consultative sales presentations, executes merchant sales campaigns, and builds referral partnerships with banking stakeholders. The role also provides activity reporting, resolves client issues, and supports profitability and growth.

Provide employee relations advice and investigations across European locations: coach managers on performance, misconduct, absence and compensation; document cases in HR case management; ensure legal compliance; support terminations, leave exceptions, unemployment claims and HR audits.

Support daily management of customer accounts by maintaining records, processing transactions, organizing documents, responding to inquiries, resolving issues, and preparing reports to ensure accurate operations and strong customer service.

Owns deployment, operations, reliability, and productionization of a centralized enterprise AI-SDLC platform. Responsibilities include infrastructure management, CI/CD automation, monitoring, observability, incident response, security and governance controls, multi-tenant scalability, cost management, and operational support. The role uses cloud, containers, infrastructure as code, scripting, and reliability engineering practices, with preferred experience in LLMOps, MLOps, model hosting, API gateways, and AI platform management.

Design, build, secure, and operate enterprise-grade APIs and hybrid integrations connecting cloud platforms to on‑prem banking systems. Deliver reusable API patterns, enforce security/compliance, implement observability and CI/CD, support production operations, and collaborate with architects, security, and business stakeholders to meet regulatory and reliability requirements.

Sell payment processing and related financial services to businesses in South Jersey/Greater Philadelphia. Develop new accounts, grow existing relationships, present solutions, build referral networks, meet sales targets, and manage multiple client projects.

Act as a strategic finance advisor for Payments, driving forecasting, budgeting, performance analysis, business cases, commercial negotiations, and cross-functional alignment to improve growth, profitability, and decision-making. Lead month/quarter reviews, BI and automation improvements, and ensure financial governance and compliance.