Jobs at Elavon, Inc.

Lead SMB product marketing for retail, healthcare, and services: define segments and ICPs, own positioning and messaging, recommend packaging/pricing, run launches and post-launch iterations, enable sales/channels, gather voice-of-customer and competitive insights, and drive lifecycle adoption and cross-functional alignment to grow adoption and revenue.

Perform KYC/CDD and AML reviews of customer accounts, obtain required documentation, liaise with customers and local authorities, collaborate with Compliance, CAM/RM/Premier teams, and support internal projects to ensure regulatory adherence and mitigate suspicious activity.

Handle merchant dispute and chargeback cases end-to-end per Visa and Mastercard rules. Prepare correspondence, review sales drafts and documentation, research outcomes, support merchants via inbound calls, identify trends, and escalate issues to the Chargeback Management Team.

Manage a portfolio of small-to-medium Elavon clients via phone and email: maintain accounts, drive growth and profitability, sell merchant processing products, resolve escalations, identify upsell opportunities, and manage projects to improve client satisfaction.

This role involves driving sales through digital channels, responding to inquiries, managing a sales pipeline, and collaborating with internal teams to ensure customer satisfaction.

Manage and grow strategic partner relationships for Merchant Payment Services, drive revenue via upsell/cross-sell, lead onboarding and process optimization, advocate for partner needs across internal teams, provide high-quality service, and travel to partner sites as needed.

Lead and scale strategic initiatives to grow embedded payments across partner ecosystems. Drive cross-functional execution with Sales, Product, Technology, and Partners, prioritize partner solutions, support complex sales opportunities, and design partner programs and governance. Monitor performance metrics, remove blockers, and deliver measurable revenue and adoption outcomes.

Develop and implement multi-channel marketing programs and strategies for a co-brand partnership. Collaborate with teams, evaluate program results, and coordinate marketing events.

The Technology Relationship Manager oversees day-to-day technology relationships with co-brand partners, ensuring tech solutions align with business goals and compliance. Responsibilities include vendor management, solution delivery, risk management, and communication across teams to resolve issues and drive technology enhancements.

As a Junior Customer Representative, you'll provide Norwegian-speaking customer support, handle inquiries regarding banking services, and ensure proper documentation of interactions.

As a Junior Customer Representative with German, you'll support customers from German-speaking markets by answering inquiries and resolving issues related to banking products, while ensuring a positive customer experience.

The Account Development Manager will focus on growing strategic partnerships in the UK and Ireland market, driving revenue through solution sales and managing complex negotiations. Responsibilities include building relationships with technology platforms and applying consultative approaches to optimize payment solutions.

The Enterprise Sales Manager will drive new business sales within Elavon's Retail vertical in Belgium, managing the sales process from outreach to deal closure, while collaborating with relationship managers.

Manage a book of small-to-medium business accounts, drive growth and profitability, consult using data analysis, handle escalations, negotiate contracts, and ensure client satisfaction and renewals.

Execute and document QA testing for Business Line Chief Risk Office controls across Europe and North America. Prepare and run tests, analyze evidence, identify control deficiencies, lead walkthroughs, validate samples, monitor risk indicators, report findings, and collaborate with business and risk partners to resolve issues and recommend remediation.

Lead and scale Elavon's WorksWith platform to enable sellers and partners for embedded payments. Translate technical integrations into sales-ready positioning, support mid-market and enterprise deals, drive partner adoption through demos and enablement, manage content intake and publishing, track usage and performance, and collaborate cross-functionally to remove blockers and accelerate partner-led revenue.

Senior leader owning North American embedded payments partner strategy, revenue, and technical deal validation. Leads partner segmentation, commercial frameworks, cross-functional delivery with Product/Technology, and ICG account management. Drives partner onboarding, risk/compliance, KPIs, executive deal governance, and team development to scale API-driven payment distribution.

Provide first-line operational support to business partners (ISOs & ISVs) via email and phone. Handle transacting, funding, reporting, boarding, billing disputes, account maintenance, investigations, and ensure compliance. Collaborate with technical, product, sales and onboarding teams, track issues, recommend improvements, and deliver partner communications and training. Fixed-term maternity cover, on-site minimum three days weekly.

The Sales Rep Associate develops new business relationships, increases profitability from existing accounts, and makes sales presentations to clients, promoting organization's products and services.

Develop and deliver impactful sales training for partners in Elavon's Partner Channel, focusing on implementation and education to drive business results. Responsibilities include content creation, managing training programs, and providing ongoing support and coaching during the partner lifecycle.