Senior Relationship Officer

Posted Yesterday
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Banjul Nding, Kombo North, Brikama, GMB
In-Office
Senior level
Fintech • Financial Services • Agriculture
The Role
Lead a branch-based sales pod of relationship officers and direct sales agents. Drive client acquisition, deposit mobilization, loan disbursement, portfolio quality, and overdue-account recovery across group, MSME, and individual segments. Review loan applications, ensure ethical selling and due diligence, monitor portfolio risk, and coach team members through field visits and performance discussions while managing personal client relationships.
Summary Generated by Built In

Kolomoni Microfinance Bank (Gambia) Limited is a CBG-licensed microfinance institution serving customers across The Gambia through a growing branch network. We are recruiting Senior Relationship Officers to lead Pods within our Sales & Business Development function.

THE ROLE
You will lead a Pod of Relationship Officers, Junior Relationship Officers and Direct Sales Agents in an assigned branch — carrying your own client relationships while holding the team accountable for theirs. You own the Pod's acquisition, deposits and lending, and you own the quality of what it writes. 

WHAT YOU WILL DO

  • Lead the Pod to its client acquisition, deposit mobilization and loan disbursement targets.
  • Grow the client base across group, MSME and individual segments, and deepen existing relationships.
  • Monitor the Pod's portfolio and hold Portfolio at Risk within approved limits.
  • Lead recovery on overdue accounts, coordinating Relationship Officers and Direct Sales Agents.
  • Review and validate loan applications for accuracy and completeness before submission.
  • Coach and supervise the Pod through field visits, check-ins and honest performance conversations.
  • Hold the standard on ethical selling, customer due diligence and documentation.


Requirements


  • At least 4 years in relationship management, business development or lending in banking or microfinance.
  • A demonstrated record of growing deposits and a performing loan portfolio.
  • Practical experience of credit documentation, due diligence and portfolio monitoring.
  • An HND or first degree in any discipline; an MBA or professional qualification is an advantage.
  • The judgement to decline business that will not repay.


Skills Required

  • At least 4 years of experience in relationship management, business development, or lending within banking or microfinance.
  • Demonstrated record of growing deposits and maintaining a performing loan portfolio.
  • Practical experience with credit documentation, customer due diligence, and portfolio monitoring.
  • HND or first degree in any discipline.
  • MBA or professional qualification.
  • Ability to decline business that is unlikely to repay.
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The Company
195 Employees
Year Founded: 2014

What We Do

CapitalSage Holdings is an indigenous, innovation-driven African conglomerate operating across financial technology, agribusiness, and healthcare. It began as a microfinance institution and evolved into a group focused on sectors that support Africa’s future. Through technology-enabled financial solutions, the company seeks to expand access to financial services and promote financial inclusion in Nigeria and beyond while building value across its businesses.

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