Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
The Specialty Servicing Associate is responsible for investigating and resolving consumer credit bureau disputes, including a review of internal account records and communication of corrections to the credit bureaus. Also responsible for backend admin processing, including manually posting payments received by check, via mail, online lockbox and wire payments; Processing refunds, performing credit adjustments, and processing incoming mail.
What you’ll do:
- Accurately input data into company system without errors
- Research, analyze and review data to ensure transactions are correct, balanced and completed
- Ability to identify operational risks and their impacts related to a specific task or procedure
- Ability to recognize potential problems that require escalation, and partner with the appropriate stakeholders to find a solution to the problem
- Maintain an awareness of and act in accordance with team goals and business unit policies
- Ensure appropriate distribution of sensitive data or images
- Interacts regularly with management and stakeholders from other departments as needed
- Responds to general customer information inquiries
- Investigates/Answers/Resolves credit reporting disputes within set parameters.
- Investigates disputes involving claims of fraud and/or identity theft.
- Retrieves daily disputes received through E-Oscar. Researches and responds to the dispute,performs the necessary updating of the loan data and E-Oscar.
- Responds to questions regarding credit inquiries via mail and telephone.
- Responds to consumer's request for good faith adjustments.
- Performs account level reviews and root cause analysis.
- Updates loan data on internal systems as needed.
- Performs all functions in accordance with all applicable laws and regulations, including but not limited to the Fair Credit Reporting Act (FCRA).
- Ensures confidential, sensitive information and data of the Company is secured and disposed of in accordance with company policies and guidelines.
- Maintains and logs all credit report inquiries and disputes.
- Verifies all reporting is in compliance with FCRA and CDIA Credit Reporting Resource Guide.
- Review and process physical checks.
- Print and mail out statements to borrowers that have opted-out of digital statements.
*This position will be in office . Remote options for this position are not available.
What you’ll need:
- Proficient in data entry (10 key and alpha-numeric)
- Must be able to work under tight deadlines
- Excellent verbal and written communication skills
- Ability to effectively communicate with third party vendors (credit bureaus, e-OSCAR) and internal customers
- Prior experience working with e-OSCAR
- Prior experience reviewing bankruptcy documentation and working with Pacer
- Attention to detail
- Previous experience in a bank or servicing environment preferred but not required
- Ability to work independently and on a team
- Proficient in MS Office (Proficiency in Excel required)
- Ability to think critically in a fast-paced environment
Nice to have:
- Familiarity with FCRA rules and regulations/Previous experience working in a regulatory role
- Ability to read credit bureau reports
- Preferably 1+ years of experience in the consumer lending industry
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
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