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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
We are seeking an Associate IT Support Specialist to support and optimize our asset lifecycle processes using ServiceNow. This role will partner closely with IT, Onboarding, Procurement, and Operations teams to ensure accurate asset data, process efficiency, and compliance across hardware and software assets.
The ideal candidate has strong analytical skills, experience with ServiceNow and the ability to translate business needs into scalable system and process improvements.
Key Responsibilities
- Provide day-to-day IT support with an emphasis on IT Asset Management (ITAM) operations, including the use of ServiceNow ITAM
- Support the end-to-end asset lifecycle, including requests, procurement, deployment, inventory tracking, maintenance, and device recovery or disposal
- Monitor and manage ServiceNow queues, triaging and resolving ITAM and support-related requests in accordance with SLAs and operational standards
- Coordinate and provision IT equipment for employee onboarding, ensuring devices are configured, delivered on time, and accurately tracked
- Assist in maintaining ITAM documentation, process guides, and training materials to support operational consistency and knowledge sharing
- Collaborate with ITAM and IT Support teams to identify process improvements and ensure compliance with asset management policies
Required Qualifications
- 1–2+ years of experience in IT support, IT asset management, or a related technical support role
- Familiarity with ServiceNow, including exposure to IT Asset Management (hardware and/or software)
- Basic understanding of the IT asset lifecycle and IT service management processes
- Experience following documented processes and assisting with updates to procedures or guides
- Strong problem-solving skills with the ability to communicate clearly with team members and end users
- Ability to work effectively with both technical teams and non-technical stakeholders
Nice To Haves
- Basic knowledge of ITIL concepts or IT service management best practices
- Exposure to ServiceNow or completion of related training or certifications
- Experience working in a fast-paced support or operational environment
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
