Senior Quality Assurance Analyst

It's fun to work in a company where people truly believe in what they are doing!

Key Responsibilities

• Execute, support, and drive the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with NBR ISO 9001 requirements.
• Monitor organizational processes to ensure compliance with QMS requirements, Good Manufacturing Practices (GMP), and internal procedures.
• Prepare, review, control, and maintain QMS documentation, ensuring proper traceability, version control, and record retention.
• Support the onboarding and training of new employees regarding QMS requirements and the organization's quality culture.
• Develop, monitor, and report quality performance indicators (KPIs), identifying trends, risks, and opportunities for improvement.
• Deliver and support training related to ISO 9001, QMS procedures, and Good Manufacturing Practices.
• Plan, conduct, and participate in internal audits in accordance with ISO 9001 and ISO 19011 guidelines, and support external audits.
• Perform supplier audits to assess compliance with quality standards, regulatory requirements, and internal supplier qualification processes.
• Manage the customer complaint process, ensuring proper documentation, root cause investigation, and implementation of corrective actions.
• Execute and monitor change control activities, assessing risks and potential impacts on the Quality Management System.
• Investigate process deviations, nonconformities, product issues, raw material concerns, packaging material issues, and operational deviations using quality management tools.
• Define, monitor, and verify the effectiveness of corrective and preventive actions, ensuring timely closure.
• Oversee the handling of customer-returned products from receipt through final disposition in accordance with internal procedures.
• Ensure appropriate communication regarding waste management activities in compliance with QMS requirements and applicable regulations.
• Support follow-up activities and action plans resulting from Management Review meetings, maintaining accurate records and meeting minutes.
• Actively contribute to continuous improvement initiatives across the Quality Management System.
• Perform other duties and responsibilities as assigned by the immediate supervisor.

Education, Experience, and Language Requirements

Education

Required:

• Bachelor's degree in Chemistry, Chemical Engineering, Pharmacy, or a related field.

Preferred:

• Postgraduate degree, specialization, or certification in Quality Management, Management Systems, or a related discipline.

Knowledge, Skills, and Qualifications

Required:

• Proficiency in Microsoft Office and corporate digital tools.
• Knowledge and interpretation of NBR ISO 9001 requirements.
• Internal Auditor certification/training based on NBR ISO 19011.
• Experience with quality tools applied to investigations of deviations, nonconformities, and corrective and preventive actions.

Preferred:

• Validation and Qualification methodologies.
• Risk and Opportunity Management.
• Knowledge of regulatory requirements applicable to veterinary products (MAPA) and household/institutional pesticide products (ANVISA).

Experience

Required:

• Previous experience working with Quality Management Systems (QMS).

Preferred:

• Minimum of 3 years of experience in Quality Assurance, Quality Management Systems, or related areas.

Languages

Required:

• Fluent Portuguese.
• Intermediate English.

Preferred:

• Advanced English.
• Intermediate Spanish.

Behavioral Competencies

• Strong attention to detail and commitment to quality.
• Analytical thinking and problem-solving skills.
• Excellent organizational and prioritization abilities.
• Effective communication and training facilitation skills.
• Teamwork and cross-functional collaboration.
• Proactive mindset with a focus on continuous improvement.
• Ability to work independently and manage multiple priorities in a dynamic environment.

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.