At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.
As a Product Operations Manager, you will play a crucial role in empowering the product team with data and actionable insights from various tools to help drive product adoption. Through analyzing and reporting on product usage data, the Product Operations Manager will identify trends and opportunities for improvement, and collaborate with cross-functional teams to determine the most effective ways to drive adoption of new product features. You will work closely with Sales, Engineering, Implementation and Success teams to manage the intake of customer and prospect needs, as well as develop and execute strategies that optimize product operations processes.
What You'll Do:
- Develop and execute strategies to increase feature adoption by analyzing and reporting on product usage data to identify trends and opportunities for improvement.
- Collaborate with cross-functional teams to determine the most effective ways to drive adoption of new product features.
- Develop and execute strategy to optimize how the product team intakes new feature requests from customers & existing team members
- Create and manage a roadmap for product analytics tools such as Pendo and Uservoice, as well as other relevant tools such as Salesforce Service Cloud, Notion, Confluence and Jira.
- Work with engineering teams to define and prioritize product analytics requirements.
- Develop and implement a system for tracking and analyzing user feedback to inform product development decisions.
- Manage the rollout of new product features and updates by working closely with the product, CX, Engineering teams.
- Continuously evaluate and optimize product operations processes to improve efficiency and effectiveness.
What We Look For:
- Bachelor's degree in Business, Marketing, Computer Science or related field.
- At least 3 years of experience in product operations or product management roles, ideally in an early stage startup environment
- Experience implementing Product Analytics tools such as Pendo to track Product Adoption, Customer Success metrics.
- Experience implementing Product intake status management processes using tools such as Uservoice to capture customer feedback and link to Product Roadmap
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
Skills Needed:
- Technical Abilities:
- Familiarity with agile development methodologies
- Write basic SQL queries, understand database structures and join tables to create reports
- Understanding of SDLC and Release Management concepts
- Communication Abilities:
- Excellent written and oral communication skills
- Ability to influence stakeholders at all levels
- Analytical Abilities:
- Recognize relevant metrics to measure desirable outcomes of processes and product capabilities
- Outline data points required to measure identified metrics
- Create reports/use analytical tools such as Sigma and Pendo to create KPI Dashboards
Compensation:
- $130,000 - $160,000 base annual salary range + annual bonus
- Generous equity grant, become an owner in our company!
- Macbook computer provided
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage start on day one, with added mental health support, wellness programs, and transgender-inclusive care.
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Parental & Family Support — Parental leave, family medical leave, fertility benefits, and a return-to-work program are provided, alongside an onsite Mother’s Room.
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Wellbeing & Lifestyle Benefits — Flexible or unlimited PTO, hybrid/remote options, home-office stipends, daily meals/snacks, and onsite fitness amenities support everyday wellbeing.
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What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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Employees engage in a combination of remote and on-site work.
BuildOps believes hybrid work balances in-person collaboration with flexibility. At BuildOps, we believe that a hybrid work model strikes an ideal balance between in-person connection and flexibility.
