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Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
Own end-to-end product release operations: release notes, go/no-go calls, beta programs, feature enablement, UAT and deploy coordination, and operational health of the release cycle. Partner with PM, Eng, and GTM teams to drive AI automation initiatives, reporting, and tooling that accelerate product delivery.
Summary Generated by Built In
About Us
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
About the Product Operations teamProduct Operations is the connective tissue of Narmi's product organization. We keep the platform release cycle running on a predictable cadence, get features safely into customers' hands, and give EPD and GTM teams a single source of truth for what's shipping and when.
Our mission is simple: equip teams with the information they need to move fast, effectively. Over the next year we're investing in AI-driven process automation, outcome-focused reporting that shapes how we build features, and new tooling that accelerates how product gets shipped at Narmi. This hire will be central to that work.
- Own the release notes process end-to-end, from drafting through publication, across every Narmi product release.
- Run feature readiness (Go live / No-Go calls) for each release, partnering with EPD and GTM teams.
- Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts, gather and synthesize feedback, and drive each feature to a clean release alongside PMs.
- Own feature enablement: configuring, turning on, and communicating new feature releases to Narmi's customers.
- Coordinate UAT, production deploys, and hotfixes across Narmi's web and mobile apps.
- Maintain the operational health of the release cycle: flag drift, escalate breakdowns, and protect the team's ability to ship on schedule.
- Partner with Product & Engineering leadership on AI and automation initiatives, owning end-to-end implementation of the work that reshapes how Narmi ships product.
- Re-invest in the operational programs Product Ops already owns to sharpen process, increase adoption, and raise the bar on quality.
- Build outcome and action-oriented reporting that helps shape how Narmi prioritizes and develops features.
- Establish a clear, repeatable process to keep GTM teams informed on what's shipping and equipped with the context they need to act on it.
- Be a thought partner on how we evolve Product Ops with new technology and tooling that accelerates how Narmi builds and ships product.
- 3 to 6+ years in Product Operations, Release Management, Technical Program Management, or a closely related role, ideally at a B2B SaaS or fintech company.
- Demonstrated ownership of a real release motion: release notes, deploy coordination, feature flagging, or beta programs at production scale.
- Technical fluency. You're comfortable in tools like Jira/Linear, GitHub, Notion, and modern observability/analytics tools. You can read PRs, merged code changes, and feature flag configs without needing translation.
- Genuine interest in AI and automation. You've already used AI tools to make your own work faster (e.g., n8n, Zapier, Claude Cowork/Code, agentic tooling), and you're excited to help shape how the next evolution of product development operates.
- Strong GTM fluency. You've worked closely with Customer Success, GM, Sales, or PMM and know how to translate engineering reality into language those teams can act on.
- Excellent written communication. Release notes, runbooks, and stakeholder updates are your craft.
- A bias for documentation and repeatability. When you solve a problem once, you write the runbook so it doesn't need to be solved again.
- Calm under pressure during release windows, hotfixes, and incident response.
- A genuine passion for product. You want to understand what we're shipping and why, not just route the tickets.
- Experience at a digital banking, core banking, or financial infrastructure company.
- Familiarity with product analytics platforms (e.g. Mixpanel, Heap).
- Experience working directly with financial institution stakeholders (banks, credit unions) and the operational nuance that comes with regulated customers.
The base pay range for this role is $121,000 – $143,000 per year.
At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected]
Skills Required
- 3 to 6+ years in Product Operations, Release Management, Technical Program Management, or closely related role at B2B SaaS or fintech
- Demonstrated ownership of release motions including release notes, deploy coordination, feature flagging, or beta programs at production scale
- Technical fluency with tools and artifacts (Jira/Linear, GitHub, Notion) and ability to read PRs, merged code changes, and feature flag configs
- Experience using AI and automation tools (e.g., n8n, Zapier, Claude, agentic tooling) to accelerate work
- Strong GTM fluency; experience partnering with Customer Success, Sales, PMM, or GTM teams
- Excellent written communication (release notes, runbooks, stakeholder updates)
- Bias for documentation and repeatability; create runbooks and repeatable processes
- Calm under pressure during release windows, hotfixes, and incident response
- Genuine passion for product and understanding product rationale, not just routing tickets
- Experience at a digital banking, core banking, or financial infrastructure company
- Familiarity with product analytics platforms (Mixpanel, Heap)
- Experience working directly with financial institution stakeholders (banks, credit unions)
What the Team is Saying
Junel
Product Operations
Tay
Implementations
Thomas
Engineering
Santiago
Customer Success
Christian
Product Operations
Narmi Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight family‑planning benefits and generous parental leave with distinct primary/secondary caregiver durations. Related programs like a return‑to‑work pathway indicate attention to practical support for caregivers.
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Flexible Benefits — Work‑from‑anywhere in the U.S., hybrid options for NYC teams, and home‑office support suggest adaptable arrangements aligned to role and location. A stipend for remote setup and clear remote expectations reinforce flexibility.
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Wellbeing & Lifestyle Benefits — Student‑loan repayment matching, learning and development stipends, volunteering time off, fitness/extracurricular credits, and commuter benefits broaden support beyond core coverage. These elements can meaningfully enhance total rewards depending on personal needs.
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
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Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
