Senior Product Manager
Bellevue, WA - Supply Chain - Outbound Technology - Full time - R29996
Job Description:
What you'll do:
- Define and execute the Delivery Experience strategy, ensuring alignment between technology, operations, and supply chain teams.
- Leverage data-driven insights to enhance customer delivery experience, develop scalable solutions, and improve key success metrics.
- Collaborate with cross-functional teams, including engineering, design, customer service, and transportation, to build and launch new features that enhance delivery transparency and efficiency.
- Develop and execute a comprehensive product roadmap for Delivery Experience, focusing on customer delivery transparency, checkout options, issue notifications, and customer service empowerment.
- Lead data-driven product development, leveraging data warehousing, SQL, Tableau, and predictive modeling to build innovative delivery experience solutions.
- Optimize key shopping, conversion, and buying experiences across web and mobile platforms, ensuring seamless order completion and delivery tracking.
- Define business and technical requirements by analyzing customer data, behavioral insights, and business objectives, transforming them into Business Requirement Documents (BRD) and Product Requirement Documents (PRD).
- Drive A/B and multi-variate testing strategies to optimize customer engagement and product effectiveness.
- Collaborate with internal teams to develop self-service tools for customer service, content management, and site merchandising.
- Stay updated on emerging trends, customer behaviors, and industry best practices to continuously enhance the delivery experience.
- Provide regular reporting and analysis, including forecasting and performance monitoring, to drive continuous product improvements.
- Own the long-term strategy (3-5 years) for Delivery Experience, aligning product priorities with business goals.
What you'll need:
- Minimum Requirements: Master's degree in Computer Science, Statistics, Applied Mathematics, Engineering, or related field of study and 5 years of experience required as an Information Technology Project Manager or a related position/occupation.
- Experience must include 5 years with:
- eCommerce;
- SQL, Tableau, and data warehousing;
- Statistical models, UX analysis;
- Analyzing complex data & generating insights;
- Customer experience features & enhancements;
- Business strategy, KPIs & customer experience metrics;
- Advanced SQL & Data Analytics;
- Business Intelligence & Visualization (Tableau, Power BI, Looker);
- Agile Tools (JIRA, Confluence, Asana); and
- ETL & Data Warehousing (Pipelines, Solutions).
- Experience must also include:
- A/B Testing Tools (Optimizely, Google Optimize, Adobe Target);
- API Integration & Microservices Architecture; and
- Predictive Modeling & Machine Learning Applications.
Employer: Chewy, Inc.
Office Address: 1110 112th Avenue NE, Suite 500, Bellevue, WA 98004
Other: 10% domestic travel required. Telecommuting permitted up to 2 days per week.
The base salary range for this role is $206,000 to $225,500 per year
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Master's degree in Computer Science, Statistics, Applied Mathematics, Engineering, or related field
- 5 years experience as an Information Technology Project Manager or a related position
- 5 years experience with eCommerce
- 5 years experience with SQL, Tableau, and data warehousing
- 5 years experience with statistical models and UX analysis
- 5 years experience analyzing complex data and generating insights
- 5 years experience with customer experience features and enhancements
- 5 years experience with business strategy, KPIs, and customer experience metrics
- 5 years experience with advanced SQL and data analytics
- 5 years experience with Business Intelligence and Visualization (Tableau, Power BI, Looker)
- 5 years experience with Agile tools (JIRA, Confluence, Asana)
- 5 years experience with ETL and data warehousing (pipelines, solutions)
- Experience with A/B testing tools (Optimizely, Google Optimize, Adobe Target)
- Experience with API integration and microservices architecture
- Experience with predictive modeling and machine learning applications
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
