Our Opportunity:
Chewy is growing! We are looking for an Associate Site Merchandising Operations Manager to join our team, based in Boston/Bellevue. This is an exciting opportunity to help shape the shopping experience for Chewy customers across some of the highest traffic pages onsite. As a member of our team, you'll be responsible for authoring content to the site, developing and driving content playbooks that work at scale and supporting us to deliver consistent, high quality onsite customer experiences. You'll establish and guide standard processes and methodologies for content placement and deliver recommendations for actions to improve onsite customer experience. This role requires both technical depth (site merchandising/CMS systems) and strong program management fundamentals (organization, cross-functional alignment, and clear communication). The ideal candidate thrives at connecting data to decisions and ensuring initiatives are delivered on time and with high quality. To be successful in this role, you are a self-starter, critical thinker, organized, meticulous and have a talent for critiquing onsite customer experience and working in fast paced environments. Does this sound like you? If so, we would love to hear from you!
What You'll Do:
- Lead and author site merchandising content to the Chewy.com site
- Develop and implement content playbooks for onsite promotions and events
- Drive a high quality bar for the onsite customer experience through weekly site inspection and quality assurance
- Partner with Development, Engineering and Analytics teams to define intake requirements for CMS tooling improvements
- Assist in the program management of CMS content and segmentation testing initiatives in partnership with cross functional teams.
- Use data management, analytics, and reporting to share weekly site performance and inform content standard and site programming methodologies
What You'll Need:
- College degree in business-related field 2-4 year's work experience, with 1+ years in ecommerce
- Strong written and verbal communication skills
- Ability to work effectively cross-functionally
- Demonstrate a data-driven approach to problem solving and prioritization
- Experience collaborating with Creative teams to develop onsite content
- Experience in e-commerce back-end operations and Google Analytics
Bonus (if applicable):
- Familiarity with SQL and advanced Excel capabilities
- Experience using AI to automate site operational processes
The base salary range for this role is $87,000 - $130,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 2-4 years work experience
- 1+ years in ecommerce
- Strong written and verbal communication skills
- Ability to work effectively cross-functionally
- Experience collaborating with Creative teams
- Experience in e-commerce back-end operations
- Experience using Google Analytics
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
