Our Opportunity:
The Outbound Science and Technology (OST) team is an integral part of Chewy's rapidly growing Fulfillment, Supply Chain, and Logistics organization. OST is responsible for building and managing all post-transaction fulfilment technologies before the four walls of the FC, e.g., fulfilment orchestration, order routing, delivery experience, cartonization, consolidation etc. We deliver Chewy boxes to the customers at the best possible speed and cost.
We are seeking a Senior Technical Product Manager to define the vision, roadmap, and execution strategy for some these critical systems responsible for optimizing the packages per order and CX strategies.
This candidate will need strong technical and analytical expertise, deep understanding of fulfillment operations, and translate complex business and CX challenges into scalable technical solutions. You will collaborate closely with software developers, data scientists, operations leaders, program managers, and senior stakeholders-balancing technical depth with strategic business insights. This highly cross-functional role requires a clear thinker and strong collaborator, responsible for aligning technical roadmaps with organizational objectives to ensure Chewy's outbound and capacity planning platforms evolve to meet both near-term operational needs and long-term business growth.
What You'll Do:
- Define and drive the vision for packages per order and CX optimization capabilities, managing prioritization, backlog, and roadmap execution while acting as the primary point of contact for business and engineering teams.
- Partner with multiple engineering and science teams throughout the development lifecycle to translate operational challenges into clear, actionable technical requirements, ensure successful execution of the roadmap, identifying risks early and mitigating them effectively.
- Manage dependencies across multiple fulfillment systems and operational workflows, driving integration and efficiency in product delivery.
- Define, implement, and track key performance metrics for planning accuracy, outbound throughput, forecast reliability, and operational efficiency.
- Deliver clear product documentation, vision docs, and leadership updates, ensuring alignment across technical and operational customers.
- Stay current on industry trends and emerging technologies in supply chain optimization, and outbound automation to inform strategy and drive innovation
- Support and mentor other TPMs as needed
What You'll Need:
- Bachelor's or Master's degree in Computer Science, Engineering, Supply Chain, Operations Research, Business Administration or equivalent experience.
- 5+ years of experience as a Technical Product Manager, owning and driving a roadmap from concept to execution.
- Proven ability to write Vision docs, User Stories, Epics, and Use Cases, and work effectively with agile development teams.
- Excellent analytical and problem-solving skills, with experience using SQL and visualization tools (e.g., Tableau, Power BI) to drive insights.
- Solid understanding of distributed systems, APIs, cloud computing, and microservices architectures.
- Excellent communication skills, with the ability to simplify complex technical and operational concepts for senior leadership.
- Experience building or managing outbound/post-transaction optimization platforms in e-commerce is a plus.
- Familiarity with data science and optimization techniques (forecasting, simulation, ML models, scheduling algorithms) is a plus.
- Passion for building systems that drive operational efficiency, scalability, and improved experience.
What You'll Get:
- A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
- Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best.
- Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.
- Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.
The base salary range for this role is $141,000 - $225,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's or Master's degree in Computer Science, Engineering, Supply Chain, Operations Research, Business Administration or equivalent experience
- 5+ years of experience as a Technical Product Manager
- Proven ability to write Vision docs, User Stories, Epics, and Use Cases
- Experience using SQL and visualization tools (e.g., Tableau, Power BI)
- Solid understanding of distributed systems, APIs, cloud computing, and microservices architectures
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
