- Own the end-to-end product lifecycle for internal Customer Support and Sales tools, from discovery and user research through delivery, launch, adoption, and ongoing optimization
- Understand the needs, workflows, and constraints of support and sales teams, and translate business goals such as revenue protection, efficiency, and CX improvement into a clear product strategy and measurable outcomes
- Design and deliver solutions that help teams resolve customer issues faster and prevent revenue loss, including proactive cancellation prevention, smarter refund and return flows, and workflow automation
- Build sales-enablement capabilities that improve conversion, upsell, and cross-sell effectiveness, and average order value
- Lead cross-functional execution and change management by aligning stakeholders across Customer Support, Sales, Operations, Finance, R&D, Design, and Data, and driving adoption of new tools and processes
- Evaluate and integrate third-party platforms and vendors, making informed build-vs-buy decisions with a focus on scalability, cost, and long-term maintainability
- Identify opportunities to simplify complex workflows, reduce manual effort, and scale operations through better product design, automation, and data
- Define success metrics, track business and operational impact, and use data and qualitative feedback to continuously prioritise and improve outcomes, with visibility to senior leadership
- 5+ years of Product Management experience in SaaS, e-commerce, or other operationally complex product environments)
- Experience owning and developing internal products or platforms used by Customer Support, Sales, Operations, or similar teams
- Experience with customer support and/or sales workflows, such as order management, refunds, cancellations, returns, and service recovery
- Ability to operate in ambiguous environments, make thoughtful trade-offs, and balance customer experience, operational efficiency, and business impact
- Data-oriented Product Manager with the ability to define success metrics and use data to inform prioritisation and decisions
- Strong communication and stakeholder-management skills, with experience working cross-functionally across Product, Engineering, Design, Operations, and Senior Leadership
- Ability to translate business and operational needs into clear product requirements and execution plans
- Background with AI-powered workflows, automation, or decision-support systems
- Fluency in English and experience working with global teams and users across multiple regions
What the Team is Saying
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Ashley Digital Compensation & Benefits Highlights
How does Resident ensure its pay and bonus plans are competitive?
Ashley Digital takes a market-informed approach to compensation, with the goal of offering pay and bonus opportunities that are competitive and aligned to role, performance, and location.
Compensation practices may include benchmarking against external market data sources, such as Radford, as well as periodic compensation reviews to assess alignment with market trends and internal equity. Salary adjustments and bonus outcomes are typically informed by a combination of market data, individual performance, and overall business results.
While compensation programs may evolve over time, Ashley Digital continues to maintain a thoughtful and consistent approach that supports both employee experience and business objectives.
Ashley Digital Insights
What We Do
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries — one of the most recognized home brands in the world. As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America, Ashley is in a category unto itself. Our team sits at the intersection of world-class retail and digital innovation, driving the e-commerce experience for millions of customers across every platform and touchpoint. If you’ve shopped online for a mattress in the last decade, there’s a good chance you’ve already experienced our award-winning Nectar Sleep and DreamCloud. We're a fast-moving, highly collaborative team operating at a transformational moment, and we're charged with shaping how people discover, explore, and buy home furnishings. Our expertise spans data science, performance marketing, product, and creative, and our work reaches millions of customers every day. It's a rare combination: the energy of a tech company, the stability of an industry leader, and the opportunity to build something truly significant. If you're energized by transformation, collaboration, and meaningful impact at scale, Ashley Digital is where ambition meets opportunity.
Why Work With Us
At Ashley Digital, we pride ourselves in our creative, innovative, and collaborative company culture. We are a Remote-first company in the US, and we’ve been doing this WFH thing since we were founded in 2016 (now in 33 states and counting!). We don't underestimate the importance of work/life balance.
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Ashley Digital Offices
Remote Workspace
Employees work remotely.
We are a Remote-first company in the US (now in 33 states and counting!) and in the UK and we have a technology office in Tel Aviv, Israel.
