Senior Product Manager -Customer Support & Sales

Resident is an industry leader in the Direct-to-Consumer (e-commerce) space. While our customers are primarily based in the US, our R&D, Product, and Data teams have been operating out of Tel Aviv since our founding. Our mission is simple: we are building a best-in-class e-commerce platform that leverages data and technology to create a competitive advantage for our brands. Starting from the marketing acquisition funnel and continuing through each customer’s journey, our tools and technology enable us to go the extra step to deliver a world-class customer experience. Our company is built around continuously improving our ability to introduce new customers to our products and wow them with exceptional experiences through the shopping and post-purchase journey. We love to use data and metrics to drive our decisions, while keeping in mind that customers don’t speak in numbers, and that each one should be treated as a member of our family. Oh, and by the way, you’ll get to work with a diverse group of experts around the globe. You can expect a hard-working team of people that understand how to create meaningful connections and get great work done virtually - it’s in our nature!

The Product Admin team is responsible for building and overseeing the company’s E-commerce platform and all post-purchase products, features, and functionalities. Our mission is to provide best-in-class tools to our in-house customers, supporting the company’s goals and growth. As part of the team, you will own these complex processes from end to end, including designing and measuring their impact.

We are looking for a Senior Product Manager to own the Customer Support and Sales domain within our proprietary commerce platform, including its integrations with third-party tools and vendors. In this role, you will be the product owner of a critical internal SaaS system used daily with direct impact on revenue protection, customer satisfaction, and operational efficiency.

You will define the product strategy and roadmap for this domain, work closely with Senior Leadership to align on priorities and trade-offs, and partner with Customer Support, Sales, Operations, Finance, R&D, Design, and Data teams to deliver scalable solutions in a fast-moving, ambiguous environment. This is a high-ownership role and the ability to drive change across the organisation.