Jobs at Ashley Digital

Leads end-to-end operations for high-volume imagery and video production, coordinating photography, CGI, AI-generated imagery, video, timelines, stakeholders, workflows, capacity, and final asset delivery. The role develops scalable operating models, administers project management systems, tracks risks and dependencies, improves processes, and aligns Creative, Marketing, Brand, and Production teams. Quarterly travel to the San Leandro studio is required.

Own the Commerce Core product area, leading strategy, roadmap, prioritization, and execution for cart, pricing, promotions, checkout, payments, and order management capabilities. Partner with Engineering, Data, Operations, Marketing, and leadership to build scalable commerce platforms, integrate brands, define APIs and system requirements, establish KPIs, and improve operational efficiency and customer experience. The role also advances AI-driven and agentic commerce capabilities.

Owns the CRM campaign program for email and SMS, including calendar planning, segmentation, campaign creation, QA, deployment, testing, reporting, and optimization. Partners with creative, merchandising, and product teams to execute promotional campaigns, analyze performance, improve workflows, and coordinate stakeholders and external resources. The role requires hands-on Zeta expertise, modular HTML email knowledge, analytical thinking, and strong project management.

Build, schedule, launch, and quality-assure email campaigns across multiple brands, including promotional, seasonal, and triggered messages. Write and edit campaign copy, coordinate creative assets, manage calendars and documentation, configure basic segmentation and promotional codes, monitor sends, identify issues, and report on performance using Looker dashboards. The role may expand into SMS marketing, testing, and advanced email platform execution.

Design end-to-end customer-facing e-commerce experiences from exploration through execution, testing, and iteration. Create intuitive, high-converting UX/UI, evolve multi-brand design systems, prototype rapidly, and partner with Product, Engineering, Data, Marketing, and global stakeholders. Use customer insights, experimentation, business judgment, and AI-enabled workflows to improve usability, conversion, and customer experiences at scale.

Leads merchandising and brand management across a multi-brand e-commerce portfolio. Owns assortment strategy, pricing, promotions, product content, catalog quality, margin governance, product marketing alignment, and new product development. Builds a unified, analytics-driven merchandising function; establishes operating processes and decision rights; manages product roadmaps and launches; partners with finance, sourcing, manufacturing, marketing, creative, technology, and operations to improve profitability, conversion, SKU productivity, and portfolio growth.

Own the product strategy and roadmap for fulfillment and post-purchase platforms across global e-commerce brands. Lead platform scaling, acquisition integrations, third-party system integrations, AI-driven agents, and automated workflows. Partner with Operations, Engineering, Data, Finance, Customer Support, executives, and external providers to translate complex workflows into scalable capabilities. Define KPIs, prioritize initiatives, oversee implementation and adoption, and improve operational efficiency, financial performance, and customer experience.

Lead CTV media buying and programmatic strategy across Ashley’s furniture and mattress brands. Optimize campaigns, budgets, CPMs, audience targeting, and frequency to drive online conversions and in-store sales. Manage publisher, streaming platform, ad exchange, and DSP relationships; negotiate Deal IDs and PMP agreements; oversee attribution, incrementality testing, clean-room analysis, impression deduplication, and offline conversion measurement. Partner with data science and creative teams to improve performance, unify fragmented vendor data, and achieve ROAS targets.

Develop and maintain business-critical applications and internal platforms using Node.js, TypeScript, React, microservices, APIs, event-driven architectures, and cloud technologies. Own features end-to-end from requirements and technical design through deployment and production iteration. Collaborate with Product, DevOps, Data, and Engineering teams, contribute to scalable system design and code quality, and apply AI-assisted development practices to improve efficiency and solutions.

Own the end-to-end copywriting and editing process across multiple customer-facing brands and marketing channels. Create original copy for websites, digital ads, blogs, promotional materials, retail signage, packaging, and other collateral. Maintain consistent brand voice while adapting tone across brands, support SEO and organic growth, contribute to A/B testing and data-driven copy initiatives, and collaborate with creative, CRM, growth, and marketing stakeholders in a fast-paced remote environment.

Create and edit high-volume static and video advertising for Newton Baby and other bedding brands across Meta, TikTok, and YouTube. Transform UGC and creator footage into polished ad variants, execute rapid iterations, organize and QA assets, build reusable templates, and maintain brand consistency. Collaborate with creatives, copywriters, directors, growth teams, and media buyers to produce performance-focused DTC advertising.

Build and own scalable full-stack commerce capabilities across admin, pricing, promotions, product data, orders, operations, and customer support. Design microservices, REST APIs, event-driven workflows, and database schemas; contribute to a Scala monolith; develop React interfaces; and operate AWS production systems. Partner with Product, Design, DevOps, and global stakeholders to deliver, monitor, and continuously improve features.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.