About GlossGenius
GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 120,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back, doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.
About the Role
Scheduling is the core engine of GlossGenius. Every appointment booked is direct revenue for our customers and for us, which makes it one of the highest-leverage product surfaces on the platform. As a Senior PM for Scheduling, you'll own the roadmap that determines how 120,000+ appointment-based businesses fill their books: from the calendar infrastructure providers rely on every day to the AI-powered scheduling tools that are just getting started. There's no playbook to inherit here. You'll define what's next, make the calls that balance platform stability against new capability, and ship work that directly moves GMV and provider retention.
You will report to the Director of Product. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.
What You'll Do
- Own the Scheduling roadmap end-to-end: prioritize across platform reliability, new capabilities, and AI-powered features
- Ship the mobile calendar to full general availability and then define what comes after: performance, intelligence, and the calendar experience that sets GlossGenius apart from every generic scheduling tool
- Translate how appointment-based businesses actually want to run their schedules into product logic that works at scale across diverse business types
- Define and ship AI-native scheduling experiences, from intelligent availability surfacing to agentic rebooking flows that put real time back in providers' hands
- Build a continuous improvement loop across booking volume, calendar utilization, and AI engagement metrics, diagnosing what's driving movement and acting on it faster than anyone expects
- Partner with Engineering, Design, and GTM to bring complex, infrastructure-heavy features to market with clarity and speed
What We're Looking For
- 5+ years of product management experience, with a track record of owning complex, high-impact product areas at a high-growth technology company, ideally with experience in scheduling, calendar, marketplace, or workflow-automation products
- Shipped AI-powered features or redesigned your team's research and decision-making workflows around AI tooling, with a clear point of view on where AI creates leverage in a product and proof that you've built something real with it
- Strong analytical instincts: you go to the data before you go to the meeting, you can distinguish a signal from noise, and you use quantitative and qualitative inputs together to drive prioritization
- Technical fluency: comfortable in the weeds of a complex domain model, able to hold your own in architecture conversations, and skilled at translating platform constraints into clear product tradeoffs
- Experience bringing platform or infrastructure-adjacent products to market, where the challenge isn't just what to build but sequencing what can be built given real technical dependencies
- You actively look for the repeatable parts of your job, automate what shouldn't require judgment, and redirect your focus toward the decisions that actually do
Benefits & Perks
Competitive health & dental insurance options, effective on your first day of employment
- Competitive health & dental insurance options, effective on your first day of employment
- Flexible PTO
- In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
- Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
- Annual stipend for professional development and continued learning
- High performers at 5 years receive a generous stipend to use however you recharge best
- 401k benefit: employees are eligible to contribute starting day 1 of employment
- Dependent Care FSA
- Paid parental leave
- Fertility and adoption benefits via Carrot and Kindbody
The starting base salary for this role in New York is between $170,000 - $220,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
Personal Information: Notice at Collection for Employees and Applicants
Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.
GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
Skills Required
- 5+ years of product management experience
- Track record owning complex, high-impact product areas at a high-growth technology company
- Experience in scheduling, calendar, marketplace, or workflow-automation products
- Shipped AI-powered features or redesigned team workflows around AI tooling
- Strong analytical instincts; uses quantitative and qualitative data to drive prioritization
- Technical fluency: able to participate in architecture conversations and translate platform constraints into tradeoffs
- Experience bringing platform or infrastructure-adjacent products to market with complex technical dependencies
- Ability to automate repeatable work and focus on high-impact decisions
- Must be commutable to NYC headquarters and work in-office 3-4 days per week (required attendance Tuesdays and Thursdays)
What the Team is Saying
GlossGenius Compensation & Benefits Highlights
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Healthcare Strength — Coverage is described as comprehensive across medical, dental, vision, mental-health support, and FSAs, with premiums fully or partially covered depending on plan. Access to wellbeing resources like Wellhub further reinforces overall health support.
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Parental & Family Support — Paid parental leave is characterized as generous and fully paid, supplemented by fertility and adoption benefits through partners such as Carrot and Kindbody. Family medical leave is also indicated in the benefits overview.
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Leave & Time Off Breadth — Time away is positioned as unlimited or flexible PTO with paid holidays and sick time. Feedback suggests hybrid/remote options make time-off use more practical across roles where offered.
GlossGenius Insights
What We Do
GlossGenius is one of the fastest growing solutions powering small business owners across the US in the beauty & wellness space with elegant, vibrant, and intuitive software. GlossGenius’s complete “business-in-a-box” platform spans powerful SaaS and fintech solutions, enabling tens of thousands of business owners to run their entire set of business operations every day.
Why Work With Us
We have product-market fit and a passionate customer base.The opportunities ahead are limitless. Our culture is empowering, fast-paced, and challenging. If you're seeking an intellectually curious workplace with space to learn and grow, you're in the right place.
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GlossGenius Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
GlossGenius is committed to a collaborative environment where employees have flexibility in work arrangements, while also maintaining a headquarters in New York City. Our NYC-based employees work onsite 2 days a week in our beautiful USQ office.
