Chewy is on a mission to become the most trusted and convenient online destination for pet parents and partners, everywhere. On the Chewy Design & Research team, we turn this mission into reality through thoughtful, intuitive, and innovative digital experiences.
We're now looking for a Senior Product Designer, Discovery & Recommendations to help craft how millions of pet parents find the products - whether that's the right food, toy, treat, or supplement for their furry family member. Are you a collaborative and customer focused designer wanting to work with group of other designers, researchers, and problem-solvers who love building experiences that delight? Look no further, your role is this!
As part of the Discovery Experience team, you will focus on product discovery journeys across search, browse, personalized recommendations, and intelligent product support tools. The ideal candidate has strong product design chops, understands the underlying systems that power recommendation engines and personalization tech, and thrives in a partnership and cross-functional environment.
What You'll Do:
- User experience for discovery: Craft end-to-end journeys that help customers easily and find what they need - from search bars to curated collections to AI-powered recommendation modules.
- Drive innovation through data and design: Collaborate with product, engineering, business intelligence, and data science teams to develop experiences that blend user intuition with algorithmic intelligence.
- Scale and personalization: Build adaptable UX frameworks that support evolving machine learning models and a rapidly growing product catalog.
- Delivery and Execution: Lead projects from concept to execution - conducting discovery, building wireframes and flows, running evaluative UXR testing when needed, producing high-fidelity visuals, and partnering on final implementation.
- Bring a systems thinking: Design within and evolve a scalable design system, chipping in to a cohesive customer experience across platforms and devices.
- Influence at all levels: Present your work clearly and passionately to partners, including senior leadership and C-suite executives.
- Mentor and inspire: Elevate the craft of the team by sharing standard processes, sharing feedback, and championing design quality.
What You'll Need:
- 5+ years of experience in UX/product design, interaction design, or information architecture.
- Bachelor's degree in Design, HCI, or a related field, or equivalent professional experience.
- Experience with personalized, data-informed design experiences (e.g. ML-powered recommendations).
- Experience working on large-scale e-commerce or retail platforms.
- Familiarity with A/B testing and experimentation frameworks.
- Deliver design execution and influencing product, data science, and engineering partners.
- Design experience within e-commerce, product discovery, or content personalization experiences.
- Understanding of recommendation engines, search algorithms, or personalization systems.
- Strong portfolio showcasing high-impact, scalable product design work.
- Excellent visual, interaction, systems design skills.
- Strong communication and storytelling skills-especially around sophisticated or technical concepts.
- Willingness to travel occasionally and work in-office in either Bellevue or Boston hubs.
Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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