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The Role
Process and review post-sale orders, ensure accurate billing entry, resolve implementation issues, coordinate across teams and clients, monitor order lifecycle, and recommend improvements to drive timely service delivery.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to leverage your analytical skills to drive efficiency and streamline service delivery at Spectrum Business? As an Order Operations Analyst, you will process and review post-sale orders, diagnose issues, and ensure accurate account management. Your expertise will shape the order lifecycle and support the seamless implementation of Spectrum Enterprise solutions, making a measurable difference across our Service Delivery organization.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
#LI-EW1
SSU306 2026-77173 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Ready to leverage your analytical skills to drive efficiency and streamline service delivery at Spectrum Business? As an Order Operations Analyst, you will process and review post-sale orders, diagnose issues, and ensure accurate account management. Your expertise will shape the order lifecycle and support the seamless implementation of Spectrum Enterprise solutions, making a measurable difference across our Service Delivery organization.
How You'll Make an Impact
- Analyze orders after sale completion and process accounts accurately using Spectrum's systems and tools
- Ensure timely and precise order entry into the billing system to facilitate service delivery
- Collaborate with clients to execute service implementation within expected timelines
- Coordinate efforts with internal departments to maintain Service Level Objectives
- Identify, analyze, and resolve complex implementation issues to drive orders forward
- Gather and interpret data elements to recommend improvements to Order Operations leadership
- Develop and maintain order monitoring based on tasks, goals, and time frame requirements
- Communicate clearly with various organizational levels and engage clients to clarify order details, including contract revisions
Working Conditions
- Office environment with the flexibility to work extended hours
What You'll Bring to Spectrum
Required Qualifications
Education
- Associate's degree or equivalent from a two-year college or technical school or one-year related experience or training or equivalent combination of education and experience
Experience
- 2+ years customer service, order entry, or order management experience
- 2+ years of data entry experience
- 2+ years of advanced telephony or data industry experience
- 2+ years project management or project coordination experience
- 2+ years working with SalesForce or similar CRM tool
- 2+ years telecommunications or cable industry work experience
Skills
- Ability to read, write, speak and understand English
- Capability to work effectively in a high demand, fast-paced team-oriented environment
- Proficiency in Order Operations processes and business rules
- Strong organizing, prioritization and decision-making abilities
- Capacity to maintain confidentiality of customer and business data
- Relationship-building skills for effective teamwork across Spectrum
- Skill in presenting information logically and professionally to leadership
- Ability to handle projects and tasks while meeting deadlines
- In-depth proficiency with MS Office software including Excel, Word and PowerPoint, with technical aptitude to learn additional databases
- Understanding of Spectrum's fiber and coax-based product and service offerings
#LI-EW1
SSU306 2026-77173 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Associate's degree or equivalent (two-year college or technical school) or one-year related experience or training
- 2+ years customer service, order entry, or order management experience
- 2+ years of data entry experience
- 2+ years of advanced telephony or data industry experience
- 2+ years project management or project coordination experience
- 2+ years working with Salesforce or similar CRM tool
- 2+ years telecommunications or cable industry work experience
- Ability to read, write, speak and understand English
- Proficiency in Order Operations processes and business rules
- Strong organizing, prioritization and decision-making abilities
- Capacity to maintain confidentiality of customer and business data
- Relationship-building skills for effective teamwork
- Skill in presenting information logically and professionally to leadership
- Ability to handle projects and tasks while meeting deadlines
- In-depth proficiency with MS Office including Excel, Word and PowerPoint
- Understanding of Spectrum's fiber and coax-based product and service offerings
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
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Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
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Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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