Senior MS365 Engineer (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
The Senior Microsoft 365 Cloud Engineer will support organizations in their effort to migrate into Microsoft 365 and or upgrade their existing 365 services. The successful candidate will have strong knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills, as well as knowledge of on-prem Exchange and Active Directory services. The engineer will provide hands-on implementation tasks and support for Microsoft 365 migrations including design, architecture, configuration, migration best practices, and strategies to support operational KPIs. The engineer will support the Project Manager and Lead Engineers in gathering and analyzing requirements, solution design, and execution of the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with end customers, Lead Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation. The engineer will be a technical escalation point for customers undergoing migrations who need assistance in their projects as well as support escalations needing additional assistance.
Technical Skill Requirements
Qualifications:

• Experience in Creation and Maintaining Technical Documentation
• Experience in migrating multiple business units into a single, Office 365 environment.
• Administrative Experience with Microsoft Office 365's Cloud suite including Office, Teams, SharePoint, Intune and OneDrive
• Experience Implementing Microsoft AD, Azure AD connect, Azure AD
• Experience Implementing Single sign on (SSO)
• Working knowledge of troubleshooting and configuration Exchange 2010, 2013, 2016, 2019 and Exchange Hybrid servers, Exchange Online
• Administrative and configuration knowledge of Active Directory
• Hands on Setup and Configuration knowledge of Windows Server 2003 - 2019
• Exchange Online Protection experience

Duties and Responsibilities: (Essential Duties include but are not limited to):

• Responsible for O365 tenant creation and takeovers, licensing changes and email security implementation
• Introductory level implementation and maintenance involvement of complex Office 365 and Microsoft Exchange solutions.
• Work with Peer and Sr Engineers on complex implementations.
• Responsible for managing user access and accounts.
• Hands on administration of Microsoft Office 365 cloud technologies, such as, Azure, OneDrive, SharePoint, Teams, Teams Audio Conferencing, Intune.
• Continued self-lead training on O365 changes pertaining to Microsoft releases on each O365 product.
• Develop, Maintain and update O365 governance documentation with product owners & Sr. Implementation Engineers.
• Maintain PowerShell scripts used to manage/support the O365 environment for multiple apps- Azure, SharePoint, Groups within a central repository.
• Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions.
• Assists staff with troubleshooting complex technical issues experienced by internal and external customers.
• Provides technical support and maintains uptime as defined within the IT acceptable standards.
• Addresses production issues experienced by O365 users.
• Availability for On-Call and after hour migration tasks

MINIMUM QUALIFICATIONS REQUIRED:
Educational & Skills Requirements:

• BA in Computer Science, or related field, & 4+ years or relevent work experience. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field
• Excellent communication, presentation, writing, and editorial abilities.
• Excellent organizational and time management skills.
• Critical thinking and problem solving.
• Require limited supervision and direction. Drive results and set priorities independently.
• Ability to work on a 24x7 on-call rotation schedule.
• Flexible work hours.

Technical Attributes:

• A proven level of experience with Exchange 2013,2016 and 2019 and Exchange Hybrid servers
• A proven level of competence with Windows servers, Active Directory
• Ability to demonstrate a high level of competency in self-managing during projects.
• Excellent communication skills.
• Experience working within projects.
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Inter-Relationships:

• Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.

Preferred:

• Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Teams Administrator Associate certifications a plus

USD 97,100.00 - 161,800.00 per year
Compensation:
Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Application Deadline:
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