Senior Manager, Software Engineering - ServiceNow

The Senior Manager, Software Engineering - ServiceNow, provides strategic leadership and oversight to the Software Engineering team. This role is responsible for guiding the team in applying secure software engineering principles to the design, development, maintenance, testing, and evaluation of software on the ServiceNow platform. The Senior Manager collaborates with cross-functional leaders to understand business requirements, architecture, and technology direction, evaluating alternative approaches to ensure optimal software and system design.
Key Responsibilities:

• Lead and direct the efforts of the software engineering staff.
• Ensure the application of agile principles to software development, focusing on delivering business value, fostering collaboration, and promoting continuous improvement.
• Create and review technical assessments, estimates, and high-level requirements for assigned projects.
• Drive the execution of solution development through effective resource allocation and management.
• Facilitate decision-making processes to reach consensus and implement the best solutions.
• Define and monitor success metrics for the team.

Skills:

• Extensive knowledge and hands-on experience with ITOM and ITSM modules.
• Strong data analysis skills and experience with ServiceNow's Common Service Data Model (CSDM).
• Proficiency in programming on the ServiceNow platform.
• Excellent communication skills.
• Ability to work effectively with both business and technical stakeholders and partners.
• Experience in stakeholder management.
• Proven ability to contribute to the development of delivery tools and resources and provide thought leadership based on personal experience.
• Hands-on leadership and management skills to ensure deadlines are met and key deliverables are accurate.
• Experience with agile methodologies.

Minimum Qualifications:

• Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 20 years' experience in a related field
• 10+ years of industry or relevant experience.

Preferred Qualifications:

• Certified Implementation Specialist in ITOM.
• Certified in system administration and application development (CSA, CAD).

USD 142,100.00 - 236,800.00 per year
Compensation:
Compensation includes a base salary of $142,100.00 - $236,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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