Our Opportunity
Chewy is looking for a passionate, data-driven Senior Merchandising Operations Analyst to join our Catalog Operations Team based in Plantation, FL.
Catalog Operations sits within the larger Merchandising Operations group, which is responsible for creating the systems, services, and process infrastructure that support all Chewy businesses. The team's mission is to be the backbone for Chewy's Business and Category teams, helping drive long-term customer trust, business growth, and profitability. We own Catalog, Content, and Vendor Systems & Services that include automation, product, program, and operational components.
The ideal candidate will bring a strong mix of information systems knowledge, merchandising business process expertise, data analysis capability, and a forward-looking mindset toward automation and AI-enabled process improvement. This person will play a key role in owning and improving catalog data completeness across Chewy's item-level data, ensuring that our catalog is accurate, complete, usable, and optimized to support customer discovery, product detail page quality, business decision-making, and operational scale.
This role requires someone who is innovative, diligent, and deeply ownership-oriented. The ideal candidate is curious, capable of deep-diving complex data and process issues, and motivated to identify where AI, automation, and improved tooling can create meaningful operational leverage. They should be an advocate for responsible AI adoption, actively seeking opportunities to use emerging tools to improve quality, speed, visibility, and scalability across Catalog Operations.
What You'll Do
- Own and improve catalog data completeness across assigned areas of the Chewy catalog, ensuring item-level data is accurate, complete, consistent, and usable for customer-facing experiences, internal operations, and business decision-making.
- Serve as a subject matter expert independently overseeing a specific body of work or process across 1-2 high-visibility, high-complexity areas.
- Execute work within assigned areas, identify and eliminate risks, issues, defects, and process gaps, and create mechanisms to monitor data quality, completeness, and operational performance.
- Use data analysis to identify catalog completeness gaps, root causes, business impact, and opportunities to improve customer discovery, PDP quality, operational efficiency, and category team outcomes.
- Champion the use of AI, automation, and scalable tooling to improve Catalog Operations processes, reduce manual work, increase quality, and accelerate decision-making.
- Partner with technical teams to drive systems improvements, AI-enabled workflows, automation opportunities, and elegant analytical tools with a high degree of autonomy.
- Develop standard operating procedures, process documentation, reporting mechanisms, and governance routines that improve consistency, scalability, and accountability.
- Communicate metrics, data insights, completeness trends, AI-enabled opportunities, and business impact to leaders in a way that informs prioritization and decision-making.
- Synthesize large quantities of complex data into usable, actionable insights for business, operations, product, and technical stakeholders.
- Support ad hoc projects and initiatives involving Catalog systems, content quality, data completeness, process automation, and operational improvement.
- Educate and partner with cross-functional stakeholders, including Business, Category, Product, Engineering, Vendor Systems, and Operations teams.
- Mentor junior team members and contractors when needed.
What You'll Need
- BA in Economics, Finance, Business, Computer Science, Engineering, Information Systems, or a related field, or equivalent experience. Master's degree preferred.
- 2-3+ years of experience in business systems, merchandising operations, catalog operations, data analytics, or a related subject-matter expert capacity.
- Strong understanding of catalog data, item-level attributes, product content, operational workflows, data quality, or ERP/catalog systems.
- Background in creating, managing, and improving metrics and KPIs using quantitative analysis.
- Demonstrated ability to identify process inefficiencies and use automation, AI tools, or scalable mechanisms to improve quality, speed, and operational leverage.
- Proficient in SQL.
- Advanced experience with Microsoft Office products.
- Superior attention to detail and experience creating mechanisms to monitor data integrity, completeness, and operational performance.
- Strong communication, verbal, written, and interpersonal skills, with the ability to translate complex analysis into summarized business terms.
- Ability to communicate effectively with technical teams and influence cross-functional stakeholders.
- An entrepreneurial mindset and a driving passion to challenge, improve, and modernize current processes.
- Curiosity and openness toward emerging technologies, including AI-enabled tools, and a willingness to test, learn, and responsibly apply them to improve business processes.
- Demonstrated ability to work in a team environment.
- Ability to operate in ambiguous environments with speed, ownership, and commitment to quality.
- Position may require occasional travel.
Bonus
- Relevant work experience using Python or R for data analytics.
- Data visualization skills using Tableau or an equivalent data visualization tool.
- Experience using AI tools, automation platforms, or machine learning-enabled workflows to improve operational processes, data quality, or analytical efficiency.
- Prior experience with software quality processes and Atlassian tools such as Confluence and Jira.
- Prior experience with ERP, PIM, catalog management, or item master data systems.
- E-commerce background is a plus.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Economics, Finance, Business, Computer Science, Engineering, Information Systems, or related field, or equivalent experience
- Master's degree
- 2-3+ years experience in business systems, merchandising operations, catalog operations, data analytics, or related SME capacity
- Strong understanding of catalog data, item-level attributes, product content, operational workflows, data quality, or ERP/catalog systems
- Experience creating, managing, and improving metrics and KPIs using quantitative analysis
- Demonstrated ability to identify process inefficiencies and apply automation or AI tools to improve quality and efficiency
- Proficient in SQL
- Advanced experience with Microsoft Office products
- Superior attention to detail and experience creating mechanisms to monitor data integrity, completeness, and operational performance
- Strong verbal, written, and interpersonal communication skills; ability to translate complex analysis into business terms
- Ability to communicate effectively with technical teams and influence cross-functional stakeholders
- Entrepreneurial mindset and drive to challenge, improve, and modernize processes
- Curiosity and openness toward emerging technologies, including AI-enabled tools, and willingness to test and apply them responsibly
- Demonstrated ability to work in a team environment
- Ability to operate in ambiguous environments with speed, ownership, and commitment to quality
- Position may require occasional travel
- Experience using Python or R for data analytics
- Data visualization skills using Tableau or equivalent
- Experience using AI tools, automation platforms, or machine learning-enabled workflows
- Prior experience with software quality processes and Atlassian tools such as Confluence and Jira
- Prior experience with ERP, PIM, catalog management, or item master data systems
- E-commerce background
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
