Microsoft Customer and Partner Solutions (MCAPS)-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation — delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.
Microsoft's Global Strategy & Operations (GSO) team turns strategy into execution for the Core commercial organization. The pace and complexity of the business demand disciplined operating rhythms that keep senior leaders aligned on the most important priorities, surface insights and blockers early, and drive measurable progress against commitments month over month.
As part of Microsoft Customer and Partner Solutions – Core (MCAPS-Core) and the Customer & Commercial Success organization, GSO owns the rhythm of the commercial business — including the Commercial Business Overview (CBO), Cohorts, and the Core organization's operating cadence — and serves as a connective interface across regional SE&O leadership, the Commercial Solution Areas (CSA), and the field.
Operating as a high-influence individual contributor, the Senior Manager - Strategic Operations leads the operations and execution of the Core organization's most critical business rhythms while orchestrating cross-organization alignment with regional leads and helping govern strategic sales investments. You bring structure to ambiguity, prepare senior leaders to make decisions, and drive follow-through across many teams you do not own.
The responsibilities below span the full scope of the team's work and may be allocated flexibly across business priorities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.
Responsibilities
Rhythm of Business
Shape and evolve the Core organization's executive operating model, keeping leadership focus aligned to the highest-impact business priorities.
Drive governance that translates strategic objectives into measurable execution and clear accountability across the organization.
Partner with senior leaders to surface emerging opportunities, business risks, and cross-organizational dependencies early through the operating cadence.
Establish scalable frameworks that strengthen transparency, decision-making, and cross-functional alignment across business priorities.
Convert executive discussions into outcomes by driving clarity on ownership, commitments, and organizational follow-through.
Cross-Organization & Regional Leadership Alignment
Serve as a strategic interface between Core Strategy & Operations and regional SE&O leadership, keeping priorities, initiatives, and business objectives aligned globally.
Build mechanisms for continuous feedback between corporate and regional stakeholders to improve execution quality and responsiveness.
Drive consistency across strategy, planning, and execution teams in priorities, messaging, and delivery against objectives.
Foster collaboration that accelerates adoption of key initiatives and strengthens organizational effectiveness.
Operating Model & Continuous Improvement
Identify where cadence, tooling, or process can be simplified or automated to reduce overhead and raise the quality of decisions.
Set and share the standards, tools, and mechanisms that make the organization's business rhythms repeatable and scalable.
Role-model early adoption of new capabilities, including AI, to raise the bar on how strategic operations are run.
Qualifications
Required Qualifications:
- Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
- OR equivalent experience.
- 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.
Additional Preferred Qualifications:
- Demonstrated experience managing cross-functional action tracking, process documentation, or program cadences in a fast-paced, matrixed organization.
- Proficiency with Microsoft 365 tools (Excel, PowerPoint, SharePoint) and experience administering collaboration/reporting tools (e.g., Power BI, Planner, Forms).
- Proficient organizational skills and exceptional follow-through, with the ability to manage multiple concurrent workstreams and deadlines.
- Proficient written and verbal communication skills, with experience preparing materials for or communicating with senior stakeholders.
- Experience supporting executive-level rhythms of business, business reviews, or governance forums.
- Experience with Power BI, Power Automate, or other reporting/automation tools.
- Experience planning or executing large-scale internal events or executive briefings.
- Program management certification (e.g., PMP, PMI-ACP) or equivalent experience.
- Experience working within Microsoft's commercial sales organization or a similarly structured global commercial field organization.
Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Finance, Engineering, or a related field, or equivalent experience
- 4+ years of experience in business consulting, sales, sales operations, information technology, account management, business development, marketing, IT field sales, or a related field
- 3+ years of experience in near-term strategy, management consulting, or finance
- Experience managing cross-functional action tracking, process documentation, or program cadences in a fast-paced, matrixed organization
- Proficiency with Microsoft 365 tools, including Excel, PowerPoint, and SharePoint
- Experience administering collaboration or reporting tools such as Power BI, Planner, or Forms
- Strong organizational skills and exceptional follow-through while managing multiple concurrent workstreams and deadlines
- Strong written and verbal communication skills, including experience preparing materials for or communicating with senior stakeholders
- Experience supporting executive-level business rhythms, business reviews, or governance forums
- Experience with Power BI, Power Automate, or other reporting and automation tools
- Experience planning or executing large-scale internal events or executive briefings
- Program management certification, such as PMP or PMI-ACP, or equivalent experience
- Experience within Microsoft's commercial sales organization or a similarly structured global commercial field organization
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Healthcare Strength — Health coverage is described as comprehensive, with preventive care coverage, vision options, and annual out-of-pocket limits. Feedback suggests medical, mental-health, and disability support are a major strength of the package.
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Parental & Family Support — Family support is expansive, including parental leave, family caregiver leave, child-care assistance, family concierge services, fertility options, and college-advising support for eligible employees. Feedback suggests these benefits meaningfully ease caregiving and family planning demands.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include counseling and employee-assistance services, wellness reimbursements, product discounts, and charitable-matching programs. Feedback suggests these extras complement core benefits and support day-to-day quality of life.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
