This role is based at our corporate office in Dallas, TX or Remote
This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that offers Owned, Managed, and Franchised Hilton hotels world-class revenue management talent and tools. As the Senior Manager, Strategic Operations - Technology Strategy & Roadmap, you will lead strategic technology planning for RMCC Americas by developing the multi-year roadmap for data systems, reporting, automation, workflow modernization, and technology capabilities that support RMCC's evolving commercial operating model.
On the Strategic Operations team, you will report into the Director, and partner across RMCC, Technology, Data, Product, Commercial, and Enterprise teams to translate business priorities into sequenced technology capabilities, evaluate roadmap trade-offs, align stakeholders on investment priorities, and prepare solutions for scalable adoption across a high-volume commercial support organization.
What you'll do during a typical day:
- Develop and maintain RMCC's multi-year technology roadmap across data systems, reporting, automation, workflow tools, and commercial support platforms.
- Translate RMCC business strategy, operating model needs, and stakeholder priorities into sequenced technology capabilities, roadmap themes, and delivery recommendations.
- Lead annual and quarterly technology planning processes that evaluate demand, capacity, dependencies, risks, benefits, and business value.
- Assess current-state tools, reporting environments, workflows, and data systems to identify modernization opportunities, simplification needs, and future capability gaps.
- Partner with Technology, Data, Product, and RMCC leaders to align proposed solutions with enterprise standards, architecture patterns, platform direction, and operational needs.
- Prepare executive-ready roadmap materials, decision frameworks, investment recommendations, and prioritization options for RMCC and enterprise leadership.
How you'll collaborate with others:
- Serve as the strategic planning bridge between RMCC business leaders, Technology partners, Data teams, Product teams, platform owners, reporting teams, and external vendors.
- Facilitate roadmap planning and prioritization forums that align leaders on business value, technical dependencies, resource needs, timelines, risks, and trade-offs.
- Across diverse stakeholder groups create decision materials that clarify options, impacts, dependencies, and recommended next steps.
- Influence internal and external partners to advance roadmap priorities, resolve blockers, and ensure technology plans remain aligned to RMCC's commercial strategy.
Projects you'll take ownership of:
- Current-state and future-state assessments for reporting, automation, workflow tools, data systems, and commercial support platforms.
- KPI and value-realization frameworks that measure roadmap progress, adoption, operational impact, stakeholder experience, and business outcomes.
- Transition planning materials that help move roadmap items from strategy into delivery, implementation, adoption, and operational support.
You have these minimum qualifications:
- Seven (7) years of professional work experience
- Four (4) years of experience supporting technology strategy, roadmap planning, data systems, reporting platforms, automation, analytics tools, or technology-enabled business operations.
- Three (3) years of experience leading teams and cross-functional technology initiatives in an enterprise environment
- Experience translating business strategy and stakeholder needs into technology capabilities, roadmap priorities, sequencing recommendations, and executive decision materials
- Travel up to 10%
It would be useful if you have:
- Five (5) years of professional work experience in Technology or related field
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology-related experience, or High School Degree/GED plus 12+ years of Technology-related experience
- Strong prioritization, and team management capabilities
- Strong partner-management skills to translate business needs into technical solutions
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 – $120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
#LI-REMOTE
About UsHow We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Skills Required
- Seven years of professional work experience
- Four years of experience supporting technology strategy, roadmap planning, data systems, reporting platforms, automation, analytics tools, or technology-enabled business operations
- Three years of experience leading teams and cross-functional technology initiatives in an enterprise environment
- Experience translating business strategy and stakeholder needs into technology capabilities, roadmap priorities, sequencing recommendations, and executive decision materials
- Travel up to 10%
- Five years of professional work experience in Technology or a related field
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology-related experience, or High School Degree/GED plus 12+ years of Technology-related experience
- Strong prioritization and team management capabilities
- Strong partner-management skills to translate business needs into technical solutions
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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