Senior Manager, Product Strategy and Operations - Slack

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Who We Are:
Product and Engineering BizOps sits at the intersection of data, operations, and strategy. While we support our Product and Engineering teams directly, we work closely with the broader Slack and Salesforce leadership teams and partner cross-functionally across our Go-to-Market and Operations organizations. One of our team values, “Act as COO”, highlights the work that we do: Our partners rely on us for our objectivity and data-driven perspective, our committed approach, and our 360-degree business context where we connect the dots and build consultative partnerships.
We have built our team to optimize for developing each other while delivering maximum impact. Individuals are stretched as we are relied upon to lead from the front and tackle new and complex initiatives. We are curious, inventive, and work to be a little better every single day. We value humility and approach all work with an open mind. We have a support structure that allows every single team member to demonstrate their strengths and build new skills!
As a core member of the team, you will deliver insights that drive decision-making, execution, and investments for key product initiatives. Success requires clear communication skills, analytical savvy, problem-solving sophistication, and a passion for operational excellence.
Role Description:

• Drive the development and execution of our product-led sales motion & GTM strategy - enabling user acquisition, upsell, and enterprise growth for new product introductions

  • Support the end-to-end new product introduction and GTM launch for our enterprise customers

  • Develop and maintain a deep understanding of our customer base, market trends, competition, and industry best practices to advise sales strategy and pricing & packaging

  • Leverage data-driven insights to identify growth opportunities, enable successful sales execution, and improve customer journey & lifecycle

  • Supervise and analyze key performance indicators (KPIs) related to growth, engagement, and conversion

  • Collaborate with product, marketing, and sales teams craft and implement our GTM strategy

• Collaborate cross-functionally across key business pillars (Product, Sales, Finance, Engineering, Marketing) to drive coordination and alignment

  • Drive primary partnership with Global Strategy Team & build metrics orientation (e.g. leads, pipeline, ACV) to align partners and drive growth narrative

  • Share thoughtful analysis and insights to support decision-making and guide strategy development

  • Develop and maintain strong relationships with key partners to ensure alignment of business goals and objectives

• Prepare and deliver consolidated business performance insights & reporting for executive leadership

  • Support Slack’s cross-functional topline team to prepare and deliver clear, concise, and accurate business reporting on a monthly / quarterly basis

  • Interpret and translate data into easily digestible and actionable insights to guide strategy and decision-making; identify trends, patterns, and areas of concern / opportunity

  • Determine areas for process improvement as part of data collection, analysis, & reporting; implement changes to optimize efficiency and accuracy

We strive to build a culture that balances our values with high standards of execution. You are someone who can:

• Cultivate a team culture of leadership, hard work, and fun

• Be nimble and fluid to adapt to a variety of different initiatives and projects

• Remain meticulous and detail-oriented while working on a variety of projects (we focus on precision and polish!)

Requirements:

• 6+ years of related work experience at a tech company (Enterprise SaaS experience preferred) or management consulting organization

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Ability to manage end-to-end workstreams and apply structure to complex, ambiguous problems

• Strong analytical and problem-solving skills (SQL a pls)

• Excellent communication and presentation skills

• Attention to detail and a high level of accuracy

• Ability to translate complex data into understandable and practical insights

• Proactive, self-motivated, and able to work independently

• Strong interpersonal skills and a collaborative approach

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $177,600 to $244,200.

For California-based roles, the base salary hiring range for this position is $177,600 to $244,200.