Key Responsibilities:
- Lead and manage a team supporting enterprise applications across various business functions.
- Provide tiers 1 through 3 production support for end users and business partners.
- Lead incident management efforts, including troubleshooting, driving resolution, and communicating impacts during incidents.
- Define and monitor KPIs to measure team performance and application effectiveness.
- Present monthly operational reports to stakeholders, highlighting key metrics and improvement areas.
- Foster a culture of continuous improvement within the team.
- Collaborate with business partners to understand their needs and ensure support meets their needs.
- Ensure timely resolution of application issues and implement preventive measures.
- Oversee the lifecycle of enterprise applications including maintenance and upgrades.
- Manage vendor relationships and ensure effective system integration.
- Ensure applications meet security standards and comply with relevant regulations.
Qualifications:
Minimum
- Bachelor's degree in a related discipline and 8 years' experience in a related field.
- The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
- 3+ years' experience in management or leadership role
- Proven experience in leading and managing technical teams in a production environment
- Experience in incident management, including leading troubleshooting efforts and driving resolution.
- Track record of implementing continuous improvement initiatives.
- Experience managing application lifecycle processes, including patching, upgrades, performance monitoring, and deprecation
- Experience using or implementing project management methodologies such as Agile, Scrum, or Kanban in an enterprise IT setting to manage multiple priorities and projects simultaneously
- Experience defining, tracking, and reporting on KPIs related to application performance, support metrics, or service delivery
- Experience working in or with environments that must comply with security and regulatory frameworks
Preferred
- Degree in related discipline strongly desired (e.g., Information Systems, Computer Science, Software Engineering, Information Security, etc.)
- Certification in ITIL or similar frameworks for IT service management.
- Excellent leadership, presentation, communication, interpersonal and collaborative skills to work effectively with teams throughout the organization
USD 131,600.00 - 219,400.00 per year
Compensation:
Compensation includes a base salary of $131,600.00 - $219,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
