Senior Manager, Customer Analytics

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Manager, Customer Analytics

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Yield and Analytics, Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. 

Are you passionate about data and analytics? Do you want to be at the forefront of a truly customer-centric organization.

We are looking for a hardworking and intelligent individual to fill the Senior Manager, Customer Analytics role, leading a small group of analysts and supporting our B2C brands.

As a core member of our team, you will be working with data and applying advanced data science techniques in a fun and stimulating environment. There are a variety of exciting projects that you will work on to drive business strategy. Your insights will be used to enhance our customer value proposition, improve customer acquisition and engagement, drive customer lifetime value, deliver an amazing customer experience and better understand the customer behaviour across multiple brands own by Expedia Group. This is an exciting opportunity for a team-player who wants to be a central part of a truly customer focused team.

The successful individual will have people management experience, will be able to work with minimal instruction and oversight, enjoy working on multiple tasks and projects at the same time and own projects end to end. Critical to your success in this role is a love of data (we love data!) - developing insightful analysis that you communicate in a clear and compelling way..

What you’ll do:

• Recruit, manage and lead high performing team
• Own and develop advanced customer reporting suite and actionable insights
• Apply advanced analytical techniques, statistical knowledge, machine learning, and big data handling skills to support our commercial stakeholders’ decision-making
• Use your creativity and commercial acumen to translate business problems into structured analytical questions, and choose the most appropriate methodologies to answer these questions
• Own the relationships with our Brands stakeholders and cross-functional Analytics teams, and work autonomously to prioritise and execute on the most impactful analytics projects
• Influence partners and senior leaders through communicating across various levels of the organization using clear and compelling storytelling and presentations
• Prioritise multiple tasks and workstreams simultaneously and own projects end to end

Who you are:

• Bachelor's, Master’s, PhD; Mathematics, Science, Statistics, Economics degree; or Equivalent related professional experience is applicable
• 9+ years of experience in a similar analytical role
• Strong Python and SQL skills with demonstrated experience to structure, transform and analyze large data, and a willingness to learn new frameworks and languages required for the task
• Strong visualization (Tableau or equivalent) and experience developing advance reporting suite to senior leadership (including C-suite) audiences
• Display a true passion for data and analytics as well as possessing a strong commercial awareness.
• A high performing individual contributor who consistently applies – and often enhances – the analytical capabilities, principles and playbooks to solve complex business issues and opportunities
• Develops and drives significant and sustained change and performance improvement from data driven insights in a number of different areas or contexts
• Experience partnering with senior management and collaborating with other teams (eg. Product, Engineering, Strategy etc) to deliver projects
• Experience of developing, and delivering, presentations that help people understand the insight from sophisticated analytics
• Ability to perform in a high-pressure, dynamic environment and be comfortable with a high level of ambiguity.

Please note that this role is only available in the following locations: Bangalore or Gurgaon, in alignment with our flexible work model which requires employees to be in-office at least three days a week.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.