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Expedia Group
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Jobs at Expedia Group
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AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Supports customers in succeeding on Expedia Group’s platform through commercial conversations, account planning, product recommendations, business insights, and relationship development. Builds knowledge of customer needs, markets, competitors, contracts, offerings, and performance metrics. Assists with stakeholder identification, cost-benefit analysis, business cases, negotiations, and value propositions while developing foundational account management and sales skills.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Manages end-to-end API integration and certification projects for Expedia’s connectivity partners. Guides partners through development, testing, troubleshooting, and launch; coordinates with engineering, product, technical support, and relationship managers; monitors certification progress, integration quality, system performance, and SLAs; resolves technical issues and helps improve internal integration processes and standards.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Manage a high-volume queue of B2B partner and hotel partner inquiries involving rates, configurations, mappings, reservations, and content. Triage and track cases through resolution, coordinate with internal experts, maintain accurate records, communicate with partners, and follow escalation procedures. Identify recurring issues and workflow improvements while contributing to the B2B Partner Operations playbook.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Owns variable incentive and SPIFF plan design, impact modeling, governance, documentation, Workday setup, and communications. Leads sales operating model evolution, partner tier segmentation, framework adoption, and strategic sales excellence programs across regions. Partners with Sales, HR, Finance, Legal, Product, and Communications, advising senior leaders and using data and AI to define KPIs, evaluate program effectiveness, and improve decision-making.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Owns variable incentive and SPIFF plan design, impact modeling, governance, documentation, Workday setup, and communications. Leads evolution of the sales operating model, partner tier segmentation, sales framework adoption, and strategic sales excellence programs. Partners with Sales, HR, Finance, Legal, Product, and Communications while using data and AI to define KPIs and improve program effectiveness.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Designs and operates scalable batch and real-time machine learning pipelines for advertising systems. Responsibilities include deploying models, building large-scale data pipelines, enabling low-latency inference, developing APIs and orchestration workflows, monitoring production systems, and optimizing performance. The role collaborates with engineering, data science, product, analytics, and business teams while contributing to technical direction and mentoring others.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Leads the architecture and delivery of Salesforce Marketing Cloud and Data Cloud initiatives for B2B partner marketing. Designs data models, knowledge graphs, identity resolution, ETL/ELT pipelines, APIs, batch and streaming systems, and Zero Copy integrations. Establishes orchestration, monitoring, CI/CD, reliability, and governance practices while integrating AI and LLM capabilities into marketing workflows. Serves as a senior technical resource, reviews designs, partners with stakeholders and vendors, and mentors engineers.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Design and deliver full stack, client-facing loyalty experiences and embeddable placements. Lead end-to-end system and browser-side architecture, ensure scalability, performance, privacy, and compatibility across partner surfaces. Integrate AI/ML personalization safely, own features through implementation and operations, collaborate with product/data/design/partner teams, and mentor engineers while defining patterns and best practices for embedded cross-team solutions.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Lead APAC partner support operations across Singapore and Tokyo by managing inquiries, case queues, escalations, and cross-functional resolutions. Build partner relationships, collaborate with Account Management, coach Senior Operations Analysts, coordinate workloads, and improve workflows using case trends and operational data. Contribute to scalable support practices and the B2B Partner Operations playbook.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Identify and operationalize strategic growth initiatives across Expedia B2B teams. Build business cases, financial models, scenario analyses, and recommendations for senior leaders; analyze markets, competitors, performance, risks, costs, resources, and timing. Act as a strategic advisor, align cross-functional stakeholders, identify value drivers, recommend solutions, and steer complex initiatives using industry and operational expertise.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Design and operate scalable batch and real-time machine learning pipelines for advertising systems. Deploy and integrate models into ad delivery, bidding, ranking, and campaign platforms; build large-scale data pipelines; enable low-latency inference; develop reusable tooling and orchestration workflows; and monitor system reliability and performance. Collaborate with engineering, data science, product, analytics, and business teams while contributing to technical direction and mentoring.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Supports and coaches customer accounts through commercial conversations, relationship development, account planning, product recommendations, insight presentations, contract learning, and basic cost-benefit analysis. Builds knowledge of customer industries, competitors, products, and performance metrics while identifying stakeholders and opportunities to grow or maintain business. The role requires native-level Italian, English proficiency, communication skills, and developing sales expertise.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Supports and coaches customer accounts on Expedia Group’s platform, building relationships with decision-makers, identifying business needs, recommending products and insights, creating account plans, presenting value propositions, and assisting with commercial, contract, cost-benefit, and risk discussions.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Design, build, and operate full‑stack services and customer experiences. Implement frontend and backend code, own service lifecycle (testing, deployment, monitoring, incident response), collaborate with product and design, apply data‑driven prioritization, and safely integrate AI/ML capabilities to improve system reliability and user experience.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Supports customer accounts on Expedia Group’s platform by building relationships, identifying business needs, recommending products and insights, creating account plans, and assisting with commercial discussions, contract processes, negotiations, and business-case analysis. Develops knowledge of customer industries, competitors, products, performance metrics, and value propositions while collaborating with internal stakeholders and attending customer meetings.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Supports infrastructure and platform operations by investigating incidents, analyzing data, troubleshooting service disruptions, testing and escalating bugs, and coordinating with technical teams and stakeholders. Maintains support documentation, creates clear communications, develops visual reports, and helps identify process and service improvements. Uses foundational cloud infrastructure, observability, software testing, programming, and statistical analysis skills to resolve issues and enhance internal and external services.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Supports and coaches customer accounts on Expedia Group’s platform, building relationships with buyers and decision-makers, identifying business needs, recommending products and services, developing basic account plans, presenting value insights, supporting contract negotiations, and contributing to commercial growth and retention activities.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Leads a team of 6–10 software engineers and managers within Expedia Group’s B2B technology organization. Partners with Product and business leaders on technology roadmaps, sets team goals, removes cross-team bottlenecks, and promotes scalable, resilient engineering practices. Oversees technology decisions, capacity planning, resource allocation, talent development, staffing, and recruitment. Communicates across technical and non-technical audiences while driving continuous improvement and measurable business outcomes.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Leads the architecture and delivery of Salesforce Marketing Cloud and Data Cloud initiatives for partner marketing. Designs data models, knowledge graphs, identity resolution, batch and streaming pipelines, APIs, zero-copy integrations, and AI-enabled marketing workflows. Establishes orchestration, monitoring, reliability, CI/CD, governance, and platform standards while mentoring engineers and partnering with marketing, data science, and Salesforce stakeholders.
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Lead the architecture and delivery of Salesforce Marketing Cloud and Data Cloud solutions for partner marketing. Design data models, knowledge graphs, identity resolution, batch and streaming pipelines, APIs, zero-copy integrations, and AI-enabled workflows. Establish orchestration, monitoring, CI/CD, governance, and reliability standards while mentoring engineers and partnering with marketing, data science, and Salesforce stakeholders.
