As a Senior Manager, Corporate Workplace and Facilities Management at Spectrum, you'll oversee building maintenance and workplace services, ensuring a seamless experience for employees and visitors. Your leadership will focus on operational reliability and effective property management. By driving a high-performance culture and optimizing facility operations, you'll contribute to Spectrum's mission of operational excellence and exceptional service delivery.
How You'll Make an Impact
- Develop and manage robust facilities operational strategies focused on customer experience, reliability, and cost optimization.
- Oversee expense and capital budgets, ensuring expenditures align with the Total Cost of Occupancy methodology.
- Ensure proper staffing and completion of daily facility tasks, including maintenance and workplace experience services.
- Administer personnel functions, such as recruiting, training, and mentoring staff, to build a strong team.
- Collaborate with Finance and other partners to manage property financial activities and adhere to corporate policies.
- Oversee vendor performance management and ensure all work meets contractual and company expectations.
- Lead facilities planning, including space allocation and coordination with departments for reconfiguring spaces.
Working Conditions
- Potential but limited overnight, multi-night travel to offices in market areas/out-of-town
- Available to respond to after hour emergencies/inclement weather issues
- Ability to climb a ladder, bend/squat/kneel and lift or carry up to 20 pounds as needed
- Walking: moving about on foot frequently, often over long distances and for long periods of time
- This position requires full-time, on-site presence with no remote or hybrid work options
What You'll Bring to Spectrum
Required Qualifications
- Education
- Bachelor's degree in Business Administration or related field, or 5 years of equivalent experience
- Experience
- 7+ years of facilities management experience
- 5+ years of Office and Occupancy Services management experience
- 5+ years of supervisory experience
- Hospitality, Meeting and Event Management
- Skills
- Understand building construction with the ability to read and interpret blueprints
- Communicate in a clear, straightforward, professional manner with all levels of employees, customers, and suppliers, both in writing and verbally; Demonstrate advanced customer service skills
- Use personal computer and software applications, including Microsoft Office, proficiently
- Work independently
- Know fire prevention and other building safety programs and practices
- Understand OSHA, EPA, and DOT regulations
- Have knowledge of quantitative and qualitative methods for safety management
- Know environmental auditing, incident investigation, and reporting; Demonstrate effective analytical and reasoning skills
- Understand financial terms, principles, and corporate budgeting practices
- Apply and utilize KPIs and performance metrics through benchmarking and best practices
- Exhibit effective empathy, compassion, welcoming skills, and willingness to provide atonement in difficult situations; Supervise, influence, and motivate others effectively
- Maintain confidentiality effectively
- Hold a valid driver's license with a satisfactory driving record within company-required standards
- Read, write, speak, and understand English
Preferred Qualifications
- Experience managing multi-site corporate, retail, and other facilities operations
- Experience with capital projects, renovations, and workplace planning
- Experience with CMMS, IWMS, or other facilities technology platforms
- Professional certification such as CFM, FMP, SFP, BOMI, or PMP
- Knowledge of sustainability, energy management, and workplace strategy
- Experience leading vendor performance programs and service-level reporting
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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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Skills Required
- Bachelor’s degree in Business Administration or a related field, or five years of equivalent experience
- Seven or more years of facilities management experience
- Five or more years of Office and Occupancy Services management experience
- Five or more years of supervisory experience
- Hospitality, meeting, and event management experience
- Ability to understand building construction and interpret blueprints
- Clear, professional written and verbal communication and advanced customer service skills
- Proficiency with personal computers and Microsoft Office software
- Knowledge of fire prevention and building safety programs
- Knowledge of OSHA, EPA, and DOT regulations
- Knowledge of safety management methods, environmental auditing, incident investigation, and reporting
- Understanding of financial principles and corporate budgeting practices
- Ability to use KPIs, performance metrics, benchmarking, and best practices
- Ability to supervise, influence, and motivate others effectively
- Ability to maintain confidentiality
- Valid driver’s license and satisfactory driving record
- Ability to read, write, speak, and understand English
- Experience managing multi-site corporate, retail, and other facilities operations
- Experience with capital projects, renovations, and workplace planning
- Experience with CMMS, IWMS, or other facilities technology platforms
- Professional certification such as CFM, FMP, SFP, BOMI, or PMP
- Knowledge of sustainability, energy management, and workplace strategy
- Experience leading vendor performance programs and service-level reporting
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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