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A loyalty program that rewards residents at home, in their neighborhood, & when they travel, no matter where they live.
The Role
The Senior Manager will oversee inventory, fulfillment operations, vendor management, and cross-functional partnerships to enhance Bilt's product brand in consumer lives.
Summary Generated by Built In
What is Bilt?
Bilt is the membership for where you live.
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.
What’s the role?
Bilt is building something unique at the intersection of fintech and lifestyle. The Bilt Collection is how that comes to life in the physical world, whether through a limited run of custom apparel, a curated set of home essentials, or a product collaboration with one of our brand partners. This role sits on the Brand team and is responsible for managing how Bilt shows up as a product brand in members' everyday lives, from the clothes they wear to the objects in their homes.
We are looking for a Senior Manager who is equal parts brand curator and operations owner, someone who can shepherd a product from concept to doorstep while ensuring every touchpoint reflects the quality and identity Bilt stands for.
In this role, you will…
Inventory, Shipping and Fulfillment Operations
- Build and maintain robust inventory tracking systems across all SKUs and collections, accounting for varying quantities from bespoke 100 unit runs to higher volume basics
- Own the end to end fulfillment flow for member facing orders, from warehouse intake through last mile delivery, ensuring a premium unboxing experience
- Manage shipping logistics and carrier relationships, and serve as the primary point of contact for shipping related customer service inquiries in coordination with the broader member experience team
- Develop and monitor KPIs across fulfillment SLAs, inventory accuracy, and order quality
Vendor Management
- Own the operational lifecycle of all Bilt Collection workstreams across apparel, home goods, and partner capsules
- Manage vendor relationships across production and fulfillment partners, negotiating terms, managing lead times, and holding partners to quality standards
- Source and onboard new vendors as the collection expands, with a strong eye for quality, cost, and reliability at low production quantities
CMS and Digital Merchandising
- Own the CMS workflow for all collection product listings, managing product uploads, imagery, descriptions, pricing, and availability across the in app store experience
- Ensure the member facing product experience is accurate, on brand, and updated in sync with each collection launch or partner capsule drop
- Coordinate with Bilt's product and engineering teams to maintain seamless purchase flows, including Bilt Points and Bilt Credits redemption, order confirmations, and integration with vendor fulfillment partners
Systems, Automation and Tech
- Implement and continuously improve the operational tech stack, including inventory management systems, order management tooling, and vendor integrations
- Identify and drive automation opportunities across order confirmations, inventory alerts, and fulfillment workflows
Creative and Content Collaboration
- Work closely with the Brand team and in house creative teams to operationalize new collection drops on a quarterly cadence, translating creative briefs into production timelines and logistics plans
- Partner with creative to source inspiration, imagery, and content for collection launches, including mood boards, product photography direction, and copy that bring each drop to life in the app and the real world alike
- Collaborate with brand partners on capsule production logistics, including coordinating partner produced assets and inbound shipping to Bilt's warehouse
Cross Functional Partnership and Spend Management
- Serve as the Brand team's primary liaison to product, engineering, events, and finance on all things Collection related
- Partner with the Events team to coordinate swag, gifting, and branded materials for activations and Rent Day campaigns
- Coordinate with Finance to track spend across collections and surface cost optimization opportunities
- Maintain quality control procedures and standards across all branded merchandise and gifting operations
In terms of qualification, we're seeking...
- 4 - 6 years of experience in merchandise operations, e-commerce, supply chain, or a closely related field, ideally with exposure to both DTC and branded product environments
- Hands-on experience with a CMS platform, comfortable managing product listings, imagery, and content workflows end to end
- Demonstrated ability to manage multiple vendor relationships simultaneously, including both production/sourcing and 3PL/fulfillment partners
- Collaborator who enjoys working alongside creative and product teams and knows how to brief, source, and move fast without sacrificing quality
- Strong systems thinker who is energized by building processes where none exist, with experience in standing up inventory management workflows, vendor integrations, or fulfillment operations
- Comfort operating at low production volumes with a quality-first approach
- Detail-oriented with strong project management instincts and the ability to manage a complex quarterly launch calendar
- Familiarity with loyalty or points redemption mechanics or fintech adjacent consumer products is a plus
Benefits:
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for a Senior Manager, The Bilt Collection is $75,000 - 90,000 and will be eligible for equity and an annual performance-based bonus.
Top Skills
Cms Platforms
Inventory Management Systems
Order Management Tooling
What the Team is Saying
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Dan
Chief Operations Officer / Co-Founder
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Ciara
Senior Director, People
Kush
Engineering Manager, Agentic Commerce and CRM
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Molly
Customer Experience Associate
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Nilu
VP, Bilt Neighborhood Dining
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The Company
What We Do
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, pharmacy, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program. In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more. While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
Why Work With Us
Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here, you'll shape the future of rewards programs while working in a high-impact, fast-paced startup environment. Join our collaborative culture, learn from industry experts, and grow your career while making a meaningful difference.
Gallery
Bilt Offices
OnSite Workspace
We’re an in-person company where energy and collaboration fuel our creativity, agility, and speed. With most of our team in the office 4-5 days a week, we create an environment that sparks new ideas and drives our momentum forward.
Typical time on-site:
None
New York, NY
