Job Title: Senior Manager, B2B Account Recovery
Role Summary:
At inKind, we partner with restaurant operators through innovative financing solutions designed to fuel growth in the hospitality industry. The Senior Manager, B2B Account Recovery is a senior individual contributor responsible for owning and executing inKind’s B2B recovery strategy across our restaurant partner portfolio.
This role sits at the intersection of finance, legal, and partner relationships. You will independently manage complex, high-dollar, and high-risk accounts, lead negotiations with ownership groups and operators, and drive recovery outcomes that protect inKind’s financial position—without undermining long-term partner trust.
This is not a call-center or transactional collections role. It requires sound business judgment, comfort with ambiguity, and the ability to engage senior restaurant stakeholders as a peer while navigating sensitive financial situations.
Who You Are:
- Senior-level B2B negotiator: You’re comfortable leading complex financial recovery conversations with business owners, operators, and executive stakeholders
- Calm under pressure: You maintain composure, credibility, and authority in high-stakes, adversarial, or emotionally charged situations
- Commercially minded: You understand business performance, cash flow, and financial risk, and can interpret P&Ls and contractual obligations
- Independent and accountable: You take full ownership of outcomes, from early risk identification through resolution
- Relationship-driven: You know how to be firm without being destructive, balancing recovery with long-term partnership value
- Hospitality-aware: You understand the operational and margin realities of restaurant businesses and factor them into recovery strategies
Responsibilities / Essential Functions:
B2B Recovery Ownership
- Own a portfolio of complex B2B restaurant partner accounts, with responsibility for recovery strategy, execution, and outcomes
- Lead direct negotiations with restaurant owners, operators, and hospitality groups regarding delinquent balances and contractual obligations
- Structure and negotiate payment plans, restructures, and settlements that balance risk mitigation with long-term partner viability
Risk, Contracts & Legal Collaboration
- Review contracts, payment terms, and partner performance to identify early warning signals and escalation triggers
- Coordinate with Legal on enforcement actions, including the filing and maintenance of UCC-1 financing statements, defaults, and other remedies
- Partner closely with Legal and Finance to align recovery actions with regulatory, contractual, and business priorities
Strategy, Process & Insight
- Design and refine scalable, B2B-appropriate recovery strategies, workflows, and escalation paths
- Leverage data, CRM, and financial systems to track account health, recovery progress, and portfolio risk
- Provide clear, actionable insights to leadership on trends in delinquency, exposure, recovery performance, and partner behavior
- Influence upstream improvements in underwriting, partner onboarding, and payment structures based on recovery learnings
Cross-Functional Leadership (Without Direct Reports)
- Act as the subject-matter expert for B2B recovery across Legal, Finance, and Partner Success
- Set standards for tone, professionalism, and partner engagement during recovery interactions
- Support Partner Success teams on difficult conversations without owning day-to-day customer management
Minimum Qualifications:
- 6–8+ years of experience in B2B collections, account recovery, credit, or receivables management
- Demonstrated experience managing complex, negotiated recoveries rather than high-volume transactional collections
- Strong understanding of commercial contracts, payment structures, and business lending concepts
- Proven ability to lead sensitive financial negotiations with senior business stakeholders
- Experience using CRM, financial, and reporting tools (e.g., Salesforce, HubSpot, Excel, accounting systems)
- Ability to travel periodically to partner sites and internal meetings (up to ~20%)
Preferred Qualifications:
- Bachelor’s degree
- Experience in hospitality, restaurant finance, fintech, or alternative lending
- Familiarity with secured lending concepts and UCC filings
- Startup or high-growth company experience
Work Environment:
- Primarily in-office role based in Austin, Texas, with an expectation of at least four (4) days per week in office
- Occasional travel to restaurant and hospitality partner locations
- Exposure to restaurant, hospitality, and office environments
- Standard business hours with flexibility as required for partner negotiations
Salary:
$115,000 – $130,000 DOE + Benefits
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What the Team is Saying
inKind Compensation & Benefits Highlights
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Healthcare Strength — Core medical, dental and vision are offered, with the employee-only tier on a specific health and dental plan fully employer-paid in certain roles and company-paid short-term disability included. Vision availability and buy-up options further expand coverage choices.
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Parental & Family Support — Paid parental leave is paired with a childcare benefit that pays approved providers $500 per month for the first two years for qualifying employees. This combination directly offsets early childcare costs during a critical period.
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Wellbeing & Lifestyle Benefits — Daily lunches, unlimited snacks, free parking, onsite fitness access, and company-provided Apple devices are highlighted alongside dining-aligned perks. These office-centric benefits can materially enhance day-to-day experience for Austin-based employees.
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What We Do
inKind's mission is to support the success of independent restaurants and hospitality groups by providing funding and enriching customers' dining experiences with the inKind platform. At inKind, we believe restaurants are integral parts of our communities, and recognize the economic realities of being a successful operator. To better support hospitality ventures, we created a unique funding model that focuses on ensuring the success of our partners and providing customers a way to discover new restaurants nationwide.
Why Work With Us
We are a team of passionate foodies focused on creating a lasting impact for the restaurant industry. Our team celebrates diversity, encourages collaboration, and shares meals to imagine the most innovative and modern solutions for the food & beverage landscape. If you feel inspired by our vision, we’d love to hear what we could put on your plate.
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inKind Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a very collaborative culture and like working cross-functionally. We enjoy perks such as company-provided daily lunches, office dinners and happy hours, a dog friendly office space, an amazing snack and coffee game, and paid parking!
