Jobs at inKind

Manages post-sale restaurant partner relationships, drives retention and account growth through upselling and cross-selling, conducts business reviews, identifies solutions, coordinates issue resolution with internal teams, monitors market and competitor trends, and maintains accurate CRM records.

Leads an autonomous cross-functional product pod, translating company strategy into measurable customer and business outcomes. Owns prioritization, execution, experimentation, delivery cadence, and obstacle removal while partnering with executive leadership. Builds high-performing teams, aligns Engineering, Data, Design, Growth, Finance, and Operations, and communicates results, risks, and trade-offs. The role emphasizes commercial impact, rapid product development, data-driven decisions, technical fluency, and leadership through influence in an ambiguous startup environment.

Owns user engagement, retention, and lifecycle marketing for millions of diners. Develops segmentation, cohorts, experiments, personalized campaigns, and cross-channel engagement programs. Analyzes datasets independently, measures campaign performance, and optimizes initiatives to increase user lifetime value. Builds agent-driven marketing infrastructure, prompts, playbooks, documentation, and campaign guardrails while partnering with designers, engineers, analysts, and creative teams.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Own a business outcome within an autonomous cross-functional Pod spanning Product, Engineering, Data, Design, Growth, AI, and commercial strategy. Identify opportunities, analyze data, prioritize work, collaborate with engineers, launch solutions, engage customers and partners, measure results, and determine what to scale, change, or stop.

Lead technical accounting, financial reporting, close processes, audits, internal controls, and accounting policy development. Research complex U.S. GAAP matters, prepare technical accounting memoranda, evaluate transactions, improve accounting systems and workflows, and partner with Finance, Legal, Operations, Product, and Technology. Support financial statements, reconciliations, tax filings, due diligence, financing activities, and strategic initiatives while mentoring accounting team members.

Operate and improve finance and accounting workflows across NetSuite, spreadsheets, SQL, integrations, and related systems. Responsibilities include transaction categorization, journal entries, reconciliations, reporting, close support, data validation, CSV imports, exception handling, troubleshooting, process automation, ad hoc analysis, and documentation. The role partners with Finance, Accounting, Product, Engineering, and Data teams to improve accuracy, scalability, and efficiency.

Qualify inbound restaurant leads, conduct discovery conversations, assess partnership fit, and move qualified opportunities through the sales funnel. Maintain accurate Salesforce pipeline records, follow up with inactive leads, track KPIs, report conversion rates, and identify process improvements. The role also provides feedback on lead quality and trends to support marketing and demand generation efforts.

Coordinate onboarding, configuration, and training for restaurant partners using inKind’s platform. Serve as the primary contact during launch, manage project and maintenance queues, resolve inquiries, and act as a product implementation subject matter expert. Collaborate with internal teams to improve partner processes and build strong external relationships.

Creates and manages visual assets for marketing campaigns, social media, email, digital advertising, and in-store materials. Maintains brand guidelines, presents concepts, incorporates stakeholder feedback, and collaborates with marketing and product teams. Manages multiple projects and timelines while exploring AI-driven design tools and workflows. Requires strong brand, campaign, digital, visual, conceptual, and typographic design expertise.

Build and scale the Account Management operating system, including partner-growth playbooks, lifecycle processes, sales methodology, automation, reporting, training, and technology improvements. Partner cross-functionally with Sales, Product, Engineering, Operations, and Account Managers to improve renewals, funding, expansion, retention, and partner health. Develop KPIs, experiments, feedback systems, and scalable workflows that increase commercial effectiveness and reduce manual work.

Leads the strategy, execution, governance, and performance of major strategic partnerships. The role coordinates executive stakeholders across product, engineering, finance, marketing, legal, compliance, operations, and commercial teams; manages partnership economics, integrations, launches, risks, and KPIs; and develops scalable operating models, governance frameworks, and expansion opportunities.

Lead inKind’s marketing strategy and organization through hyper-growth, combining brand building, consumer acquisition, lifecycle marketing, retention, analytics, product marketing, and partnerships. Own growth metrics, brand positioning, experimentation, marketing investment, and cross-functional alignment while building scalable teams, systems, and capabilities. The role requires transforming inKind into a nationally recognized, category-defining consumer brand in hospitality and loyalty.

Implement and optimize cross-channel marketing campaigns using Braze and data warehouse integrations. Build complex journey flows, dynamic templates (Liquid), audience segmentation, and QA campaigns. Collaborate with marketing and engineering to validate data, ensure compliance (SMS/email), and scale personalized lifecycle messaging.

Design, build, and operate scalable distributed systems for real-time restaurant payment and financial workflows. Responsibilities include architecting reliable services, protecting sensitive financial data, improving observability and production performance, debugging distributed systems, participating in on-call rotations, applying AI-assisted engineering tools, collaborating cross-functionally, and mentoring engineers.