In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to drive significant revenue growth. Your expertise will guide team efforts, and your authority in negotiations will be critical in securing major deals.
Responsibilities:
- Build and sustain long-term relationships with high-profile clients.
- Identify and secure new business opportunities with major accounts.
- Develop comprehensive proposals and strategic sales plans.
- Oversee seamless coordination between clients and internal teams for enhanced service delivery.
- Proactively monitor and address client satisfaction and service improvements.
- Analyze complex client data to inform and adjust sales strategies.
- Lead strategic discussions in sales meetings and strategy sessions.
- Resolve high-level client issues with minimal supervision.
- Strategize and drive major lead generation and marketing campaigns.
- Negotiate high-impact product/service terms with broad discretion and authority.
Skills:
- Deep Business Insight: Extensive understanding of business practices and financials.
- Strategic Client Management: Advanced proficiency in managing key client relationships.
- High-Level Negotiation: Ability to negotiate terms with considerable autonomy.
- In-Depth Data Analysis: Skill in analyzing and interpreting complex data.
- Persuasive Presentation: Expertise in impactful presentations.
- Cross-Functional Leadership: Ability to lead coordination between diverse teams.
- Comprehensive Sales Knowledge: Mastery of sales strategies and practices.
- High-Level Issue Resolution: Proficiency in resolving sophisticated client issues.
Chargé de comptes majeurs et stratégiques principal – Conseiller à la réussite client
La connaissance de l’anglais est requise afin de communiquer quotidiennement avec des clients situés à l’extérieur du Québec.
En tant que chargé de comptes majeurs et stratégiques principal – conseiller à la réussite client, vous gérerez des comptes stratégiques de premier plan, en tirant parti de votre compréhension approfondie des enjeux commerciaux et des besoins des clients pour accroître considérablement le chiffre d'affaires. Votre expertise orientera les efforts de l'équipe, et votre pouvoir de négociation sera déterminant pour conclure des contrats importants.
Responsabilités :
- Établir et entretenir des relations à long terme avec des clients de premier plan.
- Identifier et concrétiser de nouvelles opportunités commerciales auprès de comptes majeurs.
- Élaborer des propositions et des plans de vente stratégiques détaillés.
- Assurer une coordination harmonieuse entre les clients et les équipes internes pour une meilleure prestation de services.
- De manière proactive, assurer le suivi de la satisfaction client et mettre en œuvre des améliorations de service.
- Analyser des données clients complexes pour orienter et ajuster les stratégies de vente.
- Animer les discussions stratégiques lors des réunions de vente et des séances de planification.
- Résoudre des problèmes clients complexes avec un minimum de supervision.
- Concevoir et piloter des campagnes importantes de génération de pistes (lead generation) et de marketing.
- Négocier les conditions de produits ou services à fort impact en toute discrétion et avec assurance.
Compétences :
- Vision commerciale approfondie : Excellente compréhension des pratiques et des aspects financiers commerciaux.
- Gestion stratégique de la clientèle : Maîtrise avancée de la gestion des relations avec les clients clés.
- Négociation de haut niveau : Capacité à négocier des conditions avec une grande autonomie.
- Analyse de données approfondie : Aptitude à analyser et interpréter des données complexes.
- Présentation convaincante : Expertise dans la réalisation de présentations percutantes.
- Leadership interfonctionnel : Capacité à assurer la coordination d'équipes variées.
- Connaissances approfondies relatives à la vente : Maîtrise des stratégies et pratiques relatives à la vente.
- Résolution de problèmes complexes : Aptitude à résoudre des problématiques clients complexes.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills Required
- Extensive experience managing major or strategic accounts
- Advanced negotiation skills for high-impact deals
- Proven ability to develop strategic sales plans and proposals
- Strong data analysis skills to inform sales strategy
- Demonstrated cross-functional leadership and coordination experience
- Expertise in client relationship management and issue resolution
- Proficient presentation and persuasive communication skills
- Deep understanding of business practices and financials
- Experience driving lead generation and marketing campaigns
- English proficiency for daily communication with clients outside Quebec
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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