Senior Key Account Manager

Job Description

Are you ready to join us in building a strong and inspiring brand for the future?

Bring your analytical approach and collaborative spirit to support the business growth in our mass retail channel for LEGO® Japan!

No relocation assistance is provided for this role.

Core Responsibilities

• Senior Commercial Leadership: Drive a market-focused approach within the sales team to ensure sustainable business growth and achieve strategic objectives.

• Customer Relationship Enhancement: Strengthen and expand key customer relationships by delivering on jointly developed business plans and long-term partnership goals.

• Comprehensive Account Planning: Lead account planning for multiple key accounts, developing short-, mid-, and long-term strategies aligned with broader channel directions.

• End-to-End Key Account Management: Oversee selling-in, consumer sales performance, demand planning, forecasting, and revenue management, including trade investment.

• Analytical Reporting: Deliver high-quality reports by tracking and interpreting key metrics such as consumer sales, selling-in, in-stock levels, sell-through rates, and other performance KPIs.

• Shopping Experience Enhancement: Oversee trade marketing execution and translate shopper insights into actionable plans that reflect LEGO brand values.

• Retail Execution Strengthening: Manage the third-party field merchandising team to deliver best-in-class retail excellence.

• New Business Development: Lead initiatives to explore and develop new business opportunities, expanding LEGO's market presence.

• Cross-Functional Collaboration: Work closely with Marketing, Finance, Operations, and Order Management to support sales initiatives and ensure seamless execution for customers.

• Influential Leadership: Lead and inspire a team of account managers, providing guidance and support.

• Growth Mindset: Continuously identify opportunities to innovate and improve.

Do you have what it takes?

• Bachelor’s degree in business or related.

• You work effortlessly with Microsoft Office, especially in Teams, Excel and PowerPoint

• Min 10+ years’ experience in FMCG or commercially driven roles within international consumer branded goods organizations, ideally in frontline or customer‑facing positions.

• Strong capability in customer and stakeholder management, with a proven ability to navigate complex relationships.

• Experience in strategic planning, with the ability to translate insights into actionable commercial strategies.

• Experience in Trade Marketing, Category Management or Joint Business Planning

• Experience in omni channel business.

• Experience in leading new business development

• Solid financial acumen, including the ability to analyze data, interpret trends, and make sound recommendations.

• A proactive, can‑do mindset with high energy, resilience, and a strong drive to grow and refine your commercial and sales expertise.

• Exceptional communication skills, with the ability to convey insights, influence decisions, and engage senior stakeholders.

• Demonstrated ability to collaborate effectively across internal teams and external partners.

• A solution-oriented, analytical problem‑solving mindset.

• A collaborative working style, with a commitment to shared success and cross‑functional alignment.

• Business and Japanese proficiency – speaking, writing, reading, business presentation

#LI-JL3

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.